Vitalant
Vitalant

4 Vitalant Client Service Representative Jobs Hiring Near You

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital ... customer service. * Represent the region in enterprise initiatives and maintain professional ...

Director, HLA Laboratory

Phoenix, AZ · On-site

$220K - $270K/yr

Build partnerships with external organizations and represent the organization in professional and ... Lab Services Contact Information: careers@vitalant.org If you are impact-inspired to help others ...

Vitalant Jobs Information

What is it like to work at Vitalant?

Vitalant is a nonprofit organization that prioritizes a culture of compassion, teamwork, and community involvement, striving to make a positive impact on the lives of patients and donors.

As a leading blood bank and transfusion service, Vitalant operates with a decentralized team structure, allowing employees to work in various locations and interact with diverse stakeholders, including healthcare professionals, donors, and patients. The organization's mission-driven environment fosters a sense of purpose and collaboration among employees.

Working at Vitalant may appeal to individuals who are passionate about making a difference in the healthcare industry, as the organization offers opportunities for professional growth, flexible work arrangements, and a chance to contribute to a vital service that saves lives every day.

What makes Vitalant an attractive place to work?

Vitalant is a leading nonprofit organization in the blood banking industry, dedicated to saving lives through the power of blood donation. As an employer, Vitalant offers a dynamic work environment that values collaboration, innovation, and teamwork, with opportunities for professional growth and development in a stable and supportive setting. By joining Vitalant, individuals can contribute to a mission-driven organization that makes a meaningful impact in the lives of patients and communities across the country.

Do workers at Vitalant get paid breaks?

Sometimes. Only some people get paid breaks.
49% of people say they don’t get paid breaks.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and May 2026.

Does Vitalant pay people when they’re sick?

Yes. Most people get paid when they’re sick.
71% of people say they would get paid if they were sick but scheduled to work.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

At Vitalant, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
83% of people say they have to use vacation days when they’re out sick.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from Vitalant affordable enough for their workers?

Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 37 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Vitalant?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 11% of people with changing schedules find out their shifts one week or less ahead of time.
  • 41% of people with changing schedules find out their shifts two weeks ahead of time.
  • 35% of people with changing schedules find out their shifts three weeks ahead of time.
  • 13% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 46 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers at Vitalant worry about hours?

Some people worry about getting enough hours.
44% of people report they worry about getting enough hours.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and June 2026.

Do Vitalant workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
69% report that they don’t have enough control over which shifts they work.
Based on data from 58 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it for Vitalant workers to change shifts?

Most people find it hard to change shifts.
68% of people report that it’s hard to change shifts if they need to.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to get time off at Vitalant?

Some people find it hard to get time off.
55% of people report it’s hard to get time off.
Based on data from 31 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Vitalant managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
75% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and June 2026.

Do jobs at Vitalant spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 58 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to take sick days at Vitalant?

Most people find it easy to take sick days.
87% of people report that it’s easy to take time off if they are sick.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Is working at Vitalant good if you’re a parent or caregiver?

Most parents and caregivers say this is a bad place to work.
73% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people at Vitalant feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
35% of people say they’re not treated with respect by their managers.
Based on data from 55 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at Vitalant get to take their breaks without interruption?

Only some people get breaks without interruption.
36% of people report that their breaks get interrupted.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and May 2026.

Is it stressful to work at Vitalant?

Most people feel stressed out here.
85% of people say they often feel stressed out at work.
Based on data from 65 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Vitalant enjoy their jobs?

Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Vitalant recommend working with their team?

Only some people recommend working with their team.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 67 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get enough training when they start at Vitalant?

Most people got enough training when they started.
75% of people report they got enough training when they started working here.
Based on data from 64 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get support to advance at Vitalant?

Only some people are given support to advance their career here.
In the last year, 48% of people report not being given support to advance their career here.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people think Vitalant’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
90% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 62 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers feel well informed about how Vitalant is doing?

Only some people feel well informed about how the company is doing.
54% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and May 2026.
What are the most popular categories at Vitalant?
Infographic showing various Client Service Representative job openings at Vitalant in the United States as of July 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 100% Physical job distribution.
VP, Laboratory Testing and Biotherapies Quality Services

VP, Laboratory Testing and Biotherapies Quality Services

Vitalant

Scottsdale, AZ • On-site

$208K - $260K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Vitalant rating

6.2

Company rating: 6.2 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

701st of 890 rated healthcare providers


Job description

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.
Work Shift (if applicable):
Shift 1 (United States of America)
Job Description:
At Vitalant, our mission is to save and improve lives through blood donation, transplantation, cellular therapies, research, and innovation. As the VP, Laboratory Testing and Biotherapies Quality Services, you will play a critical leadership role in advancing that mission by providing enterprise-wide strategic oversight for quality and operational excellence across laboratory testing, clinical apheresis, cell processing, and biomanufacturing operations. This executive leader is responsible for strengthening Vitalant's enterprise quality system, ensuring compliance with regulatory and accreditation requirements, and partnering with organizational leaders to drive performance, mitigate risk, support growth, and enhance patient and customer outcomes. The role also leads and develops high-performing quality teams while fostering a culture of accountability, continuous improvement, and service excellence aligned with Vitalant's RITE values of Respect, Integrity, Teamwork, and Excellence.
Compensation: $208,270.40 - $260,000.00
This hybrid position is based in Scottsdale, AZ and requires working onsite three days per week and from a home office two days per week.
Applications accepted through July 24, 2026
Our comprehensive total rewards support you, your family, and your future with:
  • Medical, dental, and vision insurance
  • 401K + 5% company match
  • Tuition assistance up to $5k per year
  • Free basic life and AD&D insurance
  • Free short-and-long-term disability insurance
  • Paid time off
  • Employee Resource Groups
  • Recognition and perks

As the VP, Laboratory Testing and Biotherapies Quality Services, you'll get to:
  • Provide executive leadership for enterprise quality strategy, governance, and operational excellence across laboratory testing, clinical apheresis, cell processing, and biomanufacturing operations.
  • Lead and continuously enhance the enterprise quality system to ensure regulatory compliance, risk mitigation, inspection readiness, and sustained performance improvement.
  • Serve as a strategic advisor to executive leadership on quality, regulatory, and compliance matters, including emerging risks, quality system effectiveness, and business impact.
  • Ensure compliance with applicable regulatory, accreditation, and industry standards, including FDA, CLIA, FACT, ASHI, CAP, The Joint Commission, and AABB requirements.
  • Partner with senior leaders to align quality initiatives with organizational goals, operational performance, customer expectations, and growth strategies.
  • Oversee enterprise quality metrics, audits, data analytics, and trend monitoring to identify risks, drive informed decision-making, and improve outcomes.
  • Sponsor corrective and preventive action programs and continuous improvement initiatives to strengthen quality performance and operational effectiveness.
  • Provide executive oversight for the evaluation and disposition of nonconforming products, processes, and test results, including regulatory reporting and customer communications when required.
  • Represent Vitalant with regulatory agencies, accrediting organizations, customers, and external partners, ensuring successful inspections, audits, and reviews.
  • Influence enterprise decisions related to processes, technologies, systems, equipment, and quality monitoring practices to support compliant, scalable, and efficient operations.
  • Lead, mentor, and develop a high-performing team of quality professionals while fostering a culture of accountability, collaboration, and continuous improvement.
  • Manage departmental goals, performance metrics, budgets, and resource planning to support enterprise quality, operational, and financial objectives.
  • Monitor industry trends, regulatory developments, and emerging best practices to strengthen organizational capabilities and support long-term success.

REQUIREMENTS:
KNOWLEDGE/EDUCATION
  • Bachelor's degree in healthcare administration, life sciences, laboratory science, quality management, business administration, or a related field required. Equivalent combination of education and relevant senior-level experience may be considered.
  • Master's or advanced degree in business, healthcare administration, quality management, laboratory science, life sciences, or a related field preferred.
  • Advanced knowledge of quality systems, regulatory requirements, accreditation standards, risk management, and operational compliance within FDA-regulated, laboratory, transfusion medicine, clinical apheresis, cell therapy, biomanufacturing, or related healthcare environments required.
  • Knowledge of applicable federal, state, local, accreditation, and industry standards, including FDA, CLIA, FACT, ASHI, CAP, The Joint Commission, AABB, and other applicable regulatory or accrediting bodies required.
  • Knowledge of enterprise quality governance, audit programs, corrective and preventive action, inspection readiness, quality metrics, data analytics, and continuous improvement methodologies required.
  • Knowledge of technology-enabled quality systems, laboratory information systems, computerized system validation, software implementation, and system life cycle methodology preferred.

LICENSES/CERTIFICATIONS
  • Certification in quality, regulatory affairs, project management, or process improvement preferred, such as Certified Manager of Quality/Organizational Excellence (CMQ/OE), Certified Quality Auditor (CQA), Regulatory Affairs Quality (RAQ) certification, Project Management Professional (PMP), Lean Six Sigma, or equivalent credential.
  • Professional certification or licensure in a relevant clinical, laboratory, transfusion medicine, histocompatibility, cell therapy, biotherapies, or healthcare discipline preferred, such as Medical Laboratory Scientist/Medical Technologist, Specialist in Blood Banking (SBB), Certified Histocompatibility Specialist (CHS), Certified Advanced Biotherapies Professional (CABP), Registered Nurse (RN), or equivalent credential.
  • Maintenance of applicable professional certification, licensure, or continuing education requirements, where held, is expected.

EXPERIENCE
Ten years of related experience in a regulated industry required. To include:
  • Six years of operational or quality leadership experience in an FDA regulated organization.
  • Two years of experience in quality, regulatory, and/or auditing leadership role at the director level or higher with an FDA regulated organization.

Five years of experience in clinical leadership role (laboratory, nursing, etc.) preferred.
Previous experience supporting a multi-location environment preferred
SKILLS/ABILITIES
  • Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
  • Demonstrated ability to provide enterprise leadership, set strategic direction, and influence executive and operational decision-making across complex, regulated environments.
  • Ability to organize, prioritize, and execute a variable workload and multiple enterprise priorities in a fast-paced, matrixed environment.
  • Ability to build trusted relationships and work effectively with executive leadership, operational leaders, quality partners, regulatory agencies, customers, and external stakeholders.
  • Effective executive-level oral and written communication skills, including the ability to translate complex regulatory, quality, operational, and financial information into clear guidance and actionable recommendations.
  • Ability to think strategically, synthesize complex business, quality, compliance, and financial data, and develop practical, innovative, and sustainable solutions.
  • Demonstrated ability to lead, develop, coach, and motivate leaders and professionals; establish accountability; and foster collaboration, engagement, and continuous improvement.
  • Must possess sound judgment, decisiveness, integrity, discretion, and the ability to maintain confidentiality regarding sensitive organizational, regulatory, employee, customer, and business information.
  • Ability to lead through ambiguity, change, and competing priorities while maintaining focus on compliance, quality, service, and organizational outcomes.
  • Proficient technology skills, including the ability to use business, quality, and data systems to support decision-making, reporting, and operational oversight.

Location:
9305 East Via de VenturaScottsdale, AZ 85258
Job Category:
Leadership Operations
Contact Information: careers@vitalant.org
If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.

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