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Zoho Administrator Jobs (NOW HIRING)

Motorola

Sales Administrator I

Los Angeles, CA · Hybrid

$26 - $27.04/hr

The administrator will also provide post-sales support, which includes handling orders, receiving ... Basic experience or exposure to CRM systems (e.g., Zoho, Salesforce, etc.) for managing and ...

Motorola

Sales Administrator I

Los Angeles, CA · Hybrid

$26 - $27.04/hr

The administrator will also provide post-sales support, which includes handling orders, receiving ... Basic experience or exposure to CRM systems (e.g., Zoho, Salesforce, etc.) for managing and ...

SCM Products, Inc.

Operations Manager

Hauppauge, NY · On-site

$80K - $100K/yr

... with admin. • Manage service access control and related administrative processes. • Manage Zoho for the Adept division, maintaining up-to-date records for projects, personnel, and billing.

Silvus Technologies

Sales Administrator I

Los Angeles, CA · On-site

$25 - $26/hr

The administrator will also provide post-sales support, which includes handling orders, receiving ... Basic experience or exposure to CRM systems (e.g., Zoho, Salesforce, etc.) for managing and ...

Law Mom

Marketing Executioner

Duxbury, MA · On-site

$27 - $33.65/hr

Update Zoho CRM (must know Zoho). * Track leads, referrals, and performance dashboards. * Send nurture emails. * Support communications with a warm, mom-hearted tone. Admin/Project Love: * Keep ...

Rampro

Administrative Assistant

Zion, IL · On-site

$16 - $17.50/hr

We are a growing company looking for a highly organized, customer-focused Admin to support daily ... Create and manage estimates, invoices, and customer accounts in Zoho CRM and Zoho Books * Follow up ...

Selectek

Administrative Assistant

Milwaukee, WI · On-site

$20 - $22/hr

Admin Assistant An Admin Assistant to play a key role in supporting the HR function and day-to-day ... Experience with Zoho, ATS platforms, or scheduling tools are a bonus. Must be able to work in ...

TLO INC

Sales Administrator

Encino, CA

$26 - $28/hr

We're looking for a sharp, fast-moving Sales Administrator to be the operational engine behind our ... Hands-on CRM experience (Zoho, Salesforce, HubSpot, or similar); ability to learn new systems ...

New

GC2 Resources

Executive Assistant

Manage the training and development for sales admin team on all processes, procedures, and policies * Zoho and CRM policies, training, and compliance * Maintain Executive Assistant duties for CMO * ...

KURV

Sales Administrator

Encino, CA

$26 - $28/hr

We're looking for a sharp, fast-moving Sales Administrator to be the operational engine behind our ... Hands-on CRM experience (Zoho, Salesforce, HubSpot, or similar); ability to learn new systems ...

New

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

... administer Okta for Single Sign-On (SSO), including user access troubleshooting, application ... Preferred : • Experience using ZOHO ManageEngine for imaging and software deployment. • Hands ...

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Zoho Administrator information

What are some common challenges faced by Zoho Administrators when managing system integrations?

Zoho Administrators often encounter challenges related to integrating Zoho applications with other third-party tools or legacy systems. Ensuring seamless data flow, maintaining data consistency, and troubleshooting API connectivity issues can be complex, especially in organizations with customized workflows. Administrators must also stay updated on Zoho's frequent platform updates to avoid compatibility issues and ensure integrations remain secure and effective. Regular communication with stakeholders and a proactive approach to testing new integrations are key to overcoming these challenges.

What are the key skills and qualifications needed to thrive as a Zoho Administrator, and why are they important?

To thrive as a Zoho Administrator, you need expertise in business process management, CRM workflows, and a solid understanding of Zoho’s suite of applications, often backed by relevant certifications or hands-on experience. Familiarity with Zoho Creator, Deluge scripting, and integration tools like Zoho Flow or APIs is typically essential. Strong analytical thinking, problem-solving abilities, and effective communication are standout soft skills in this role. These skills ensure seamless customization, optimization, and support of Zoho systems to meet evolving business needs.

Is Zoho fully Indian?

Zoho Corporation, the company behind Zoho products, is an Indian multinational technology company founded in India. A Zoho Administrator role involves managing and configuring Zoho applications, which are developed by this Indian company, but the role itself can be based anywhere with internet access and relevant skills. The company's global presence means the job may be remote or require collaboration across regions.

Is Zoho better than Google?

As a Zoho Administrator, comparing Zoho and Google depends on organizational needs; Zoho offers integrated business applications like CRM and productivity tools, while Google provides widely used services such as Gmail and Google Workspace. Both platforms are cloud-based, and choosing between them depends on specific workflow requirements and compatibility with existing systems.

Why is Zoho so famous?

Zoho is well-known for its comprehensive suite of cloud-based business applications, including CRM, productivity tools, and automation solutions, which are widely used by organizations of all sizes. Its affordability, integration capabilities, and user-friendly interface contribute to its popularity among professionals such as Zoho Administrators who manage and customize these tools.

What is the difference between Zoho Administrator vs Zoho Support Specialist?

AspectZoho AdministratorZoho Support Specialist
Primary RoleManage and configure Zoho applications, workflows, and user accessProvide technical support and resolve user issues within Zoho apps
Required SkillsZoho platform knowledge, system configuration, user managementCustomer service, troubleshooting, product knowledge
Work EnvironmentIT teams, system administrationHelpdesk, customer support teams
CertificationsZoho certifications, IT or system admin credentialsCustomer support certifications, Zoho product training

While both roles involve working with Zoho products, the Zoho Administrator focuses on system setup, configuration, and management, whereas the Zoho Support Specialist handles user issues and provides technical support. Understanding these differences helps organizations assign the right responsibilities and find qualified candidates.

What are Zoho Administrators?

Zoho Administrators are professionals responsible for managing, configuring, and maintaining Zoho applications within an organization. They ensure that the Zoho suite—such as Zoho CRM, Zoho Mail, and other Zoho business tools—is set up according to the company’s needs and that users have access and permissions as required. Their role includes troubleshooting issues, customizing workflows, integrating third-party tools, and providing training to end-users. Zoho Administrators play a crucial part in maximizing the productivity and efficiency of teams using Zoho products.

What is Zoho and what does it do?

Zoho is a suite of cloud-based software applications used for business management, including tools for customer relationship management (CRM), email, finance, and collaboration. As a Zoho Administrator, your role involves configuring, maintaining, and supporting these applications to ensure they meet organizational needs and operate smoothly.
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Zoho Administrator jobs near you
Associate Director of Communications Systems (Arlington, VA)

Associate Director of Communications Systems (Arlington, VA)

Ennoble Care

Arlington, VA • On-site

Other

Posted 9 days ago

Ennoble Care rating

4.2

Company rating: 4.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Overview

Ennoble Care is seeking an Associate Director of Communications Systems to own the performance and optimization of our communications platforms (Dialpad) and CRM systems (Zoho), along with supporting tools like CallRail, Emitrr, Scribe, and Keragon. This role is accountable for key performance metrics-including call answer rate, abandon rate, and patient satisfaction scores-and is responsible for ensuring our systems support high-performing intake and call center operations across 15+ offices and 11 states.

This is not just a systems administration role. You will be measured on outcomes, not just uptime. You'll proactively identify issues affecting performance, recommend and implement fixes, and work cross-functionally with intake supervisors, call center leads, and regional operations teams to drive results. When metrics trend in the wrong direction, you'll diagnose the root cause-whether it's a routing issue, a training gap, or a staffing constraint-and either fix it or escalate it.

You'll report directly to the CISO and have regular visibility with the COO and executive leadership. This position is on-site at our Arlington, VA office.

Performance Metrics

You will be accountable for the following KPIs:

Call Answer Rate - percentage of inbound calls answered vs. abandoned

Abandon Rate - percentage of callers who hang up before reaching an agent

Average Speed to Answer - how quickly calls are picked up

NPS / Patient Satisfaction - scores from patient feedback surveys

Queue Wait Time - average and max time callers spend waiting

What you own:

System configuration, call routing logic, and queue design

Workflow automations and CRM process efficiency

Training and documentation to reduce user errors

Vendor escalations and technical issue resolution

What you influence and escalate:

Staffing recommendations when metrics indicate capacity issues

Process changes requiring leadership approval

Agent behavior and adherence issues (escalate to supervisors)

Key Responsibilities

Dialpad Administration & Optimization

Manage user setup, extensions, and permissions

Configure and optimize call routing, queues, and IVR structures to maximize answer rates

Administer Dialpad WFM (Workforce Management) settings

Troubleshoot call quality issues, agent status problems, and routing errors

Monitor real-time and historical performance dashboards

Coordinate with Dialpad support for escalations and feature rollouts

Zoho CRM Administration

Manage user accounts, permissions, and module access

Build and maintain workflows, automations, and business rules

Optimize CRM processes to support intake conversion and follow-up

Test and troubleshoot workflow issues

Integrations & Supporting Platforms

Maintain integrations between Dialpad, Zoho, CallRail, and other systems

Administer CallRail (tracking numbers, routing, attribution)

Administer Emitrr (SMS, user setup, templates)

Support other no-code/low-code tools (Scribe, Keragon) as needed

Troubleshoot integration failures and coordinate fixes

Performance Monitoring & Reporting

Track and report on KPIs weekly to leadership

Identify trends and proactively address issues before they impact metrics

Conduct root cause analysis when performance dips

Support Operations Analyst with data extraction for deeper analysis

Support & Troubleshooting

Respond to and resolve helpdesk tickets related to supported platforms

Serve as Tier 2/3 escalation point for complex Dialpad and Zoho issues

Partner with vendors to resolve technical challenges

Documentation & Training

Create and maintain system documentation and SOPs

Develop training resources to improve adoption and reduce errors

Conduct end-user training for new hires and existing staff

Qualifications

Required

3+ years of experience managing contact center or communications platforms

2+ years of hands-on Dialpad administration experience, including call routing, queues, and WFM

Experience being accountable for operational KPIs (answer rate, abandon rate, NPS, etc.)

Experience administering CRM platforms (Zoho, Salesforce, or similar)

Hands-on experience with no-code/low-code platforms and integrations

Strong analytical skills-able to interpret data and identify root causes

Excellent communication skills with ability to present metrics to leadership

Ability to work on-site in Arlington, VA

Preferred

Experience in healthcare intake, call center, or patient access operations

Familiarity with HIPAA and data security best practices

Experience with CallRail, Emitrr, or similar marketing/communications tools

Background in contact center operations (not just IT administration)

Experience with leveraging AI-based technologies to improve workflows

What We Offer

Ownership of mission-critical systems with direct impact on business performance

Direct visibility with CISO, COO, and executive leadership

Competitive compensation and benefits package

Career growth opportunities within IT and operations

#green

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