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Oracle Rightnow Jobs (NOW HIRING)

Sonsoft Inc

Oracle Service Cloud (GC--USC)

New York, NY

$69.50 - $87.50/hr

Preferred 5+ years in RightNow (including the latest release) 2+ years in PHP, HTML, CSS, Shell ... the Oracle RightNow application Able to write and execute ROQL queries CRUD operations using ...

Vkore Solutions

Oracle CRM Lead

San Jose, CA · On-site

... RightNow). * 3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels. * Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX)

NextGen IT Services

ServiceNow Developer

Ashburn, VA · On-site

$55.25 - $76/hr

... from Oracle Service Cloud (RightNow) to ServiceNow ITSM. The ideal candidate will architect and implement ITSM platform that supports existing functionality in RightNow including legacy data ...

Hudson Manpower

CRM Lead

San Jose, CA · On-site

... with Oracle Service Cloud (RightNow). 3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels. Proven expertise in telephony systems integration (VoIP, SIP ...

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How much do oracle rightnow jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for oracle rightnow in the United States is $61.15, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.15 per hour, depending on experience, location, and employer.

What is an Oracle RightNow job?

An Oracle RightNow job typically involves working with Oracle B2C Service (formerly RightNow), a cloud-based customer experience (CX) platform. Professionals in this role configure, customize, and manage the platform to improve customer interactions through automation, self-service, and analytics. Responsibilities may include implementing workflows, integrating with other systems, and optimizing service processes. Common job titles include Oracle RightNow Consultant, Administrator, or Developer.

What are the key skills and qualifications needed to thrive in the Oracle Rightnow position, and why are they important?

To thrive as an Oracle RightNow specialist, you need expertise in customer relationship management (CRM) principles, experience with Oracle RightNow CX Cloud (now Oracle Service Cloud), and a background in IT or computer science. Familiarity with tools such as Oracle Service Cloud, SQL, JavaScript, and relevant certifications like Oracle Service Cloud Certification are highly valuable. Strong problem-solving skills, attention to detail, and effective communication are important soft skills for this role. These abilities ensure smooth implementation, customization, and ongoing support of Oracle RightNow systems to optimize client service operations.

How to check currently running jobs in Oracle?

In an Oracle environment, Oracle RightNow administrators can check currently running jobs by querying the DBA_JOBS or ALL_JOBS views using SQL commands like 'SELECT * FROM DBA_JOBS WHERE BROKEN='N';' or by using Oracle Enterprise Manager's Job Scheduler interface. Monitoring tools and scheduled job management are essential skills for this task.

What is Oracle RightNow?

Oracle RightNow is a customer experience and contact center software platform that helps organizations manage customer interactions across multiple channels. A job related to Oracle RightNow typically involves configuring, maintaining, and supporting the platform, often requiring knowledge of customer service processes, CRM tools, and technical troubleshooting. Roles may also involve training users and ensuring system integration with other enterprise applications.

What are the typical daily responsibilities of an Oracle RightNow specialist?

As an Oracle RightNow specialist, your daily responsibilities usually include configuring and customizing the Oracle Service Cloud platform to meet a client's business needs, troubleshooting technical issues, and providing user support and training. You will often collaborate with business analysts, project managers, and support teams to ensure system functionality aligns with organizational goals. Additionally, you may be tasked with performing regular system updates, creating technical documentation, and supporting integration with other enterprise platforms. This dynamic role provides opportunities to work on both technical implementation and user-facing problem solving within a collaborative team environment.

Is it hard to get hired at Oracle?

Getting hired for an Oracle RightNow position can be competitive, often requiring relevant experience with customer relationship management (CRM) systems, strong technical skills, and certifications. Candidates should demonstrate proficiency in Oracle products, problem-solving abilities, and relevant industry knowledge to improve their chances of securing the role.

What is an IC1, IC2, IC3, IC4 in Oracle?

In the context of Oracle jobs, IC1, IC2, IC3, and IC4 typically refer to different levels of individual contributor roles within the company's technical or support teams, with IC1 being entry-level and IC4 more experienced. These levels often correspond to increasing responsibilities, skills, and expertise, and are used to structure career progression and compensation. Understanding these levels can help job seekers assess the experience required for each position and prepare accordingly.
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Oracle Rightnow jobs near you
Oracle Service Cloud/RightNow Cross Channel (GC-_USC)

Oracle Service Cloud/RightNow Cross Channel (GC-_USC)

Sonsoft Inc

New York, NY

$55.50 - $75.50/hr

Full-time

Re-posted yesterday

Job description

Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description

Preferred
5+ years in RightNow (including the latest release)
2+ years in PHP, HTML, CSS, Shell Scripting
4+ years in Integration (Batch, Real-time - SOAP, XML, Web Services, etc.)
Add-In Development using RightNow Desktop Add-in framework
Widget design
Ability to configure the Oracle RightNow application
Able to write and execute ROQL queries
CRUD operations using Connect web services
Should have worked on integration between different systems - CTI, Portal integration, SMS
Should have strong functional skills
Knowledge of Oracle Policy Automation/Oracle Knowledge/Social Relationship Management and Oracle Field Service Cloud would be an advantage
Excellent Client handling skills
Should have handled at least 3-4 projects involving complex UI customization, Complex integrations and High Volume Data Migration
Strong CRM Domain Knowledge, with special focus on Service Domain
Experience and expertise in Cloud Implementation
Experience and expertise in driving requirements gathering, conducting workshop, Functional/ Technical documentation
Language interfaces/ deployment in multi country setups

Responsibilities -
Very strong technofunctional consultant who can Provide Functional/ Technical Leadership to RightNow Engagements
Provide solutions for customizations/integrations in RightNow
Interact directly with customers and peers across Oracle in arriving at optimum solution
Gather technical requirements within service domain of CRM-CX
Provide good technical and business advice to the customer at all times with respect to the final solution and its successful adoption
Guide junior team-member in delivery of their customizations and ensure the solution approach is as per the best practices
Picking new areas/product feature/technology that is applicable in Service Cloud

The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

Qualifications

Qualifications Basic
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 11 years of experience with IT.

Additional Information

** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Note:-

  1. This is a Fulltime job for you
  2. Only US Citizen, Green Card Holder, TN Visa, GC-EAD, H4-EAD & L2-EAD can apply.
  3. No OPT-EAD & H1B Consultants please.
  4. Please mention your Visa Status in your email or resume.
Sonsoft logo

About Sonsoft

Sourced by ZipRecruiter

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

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