ZipRecruiter

Log In

1

Zendesk Admin Jobs (NOW HIRING)

Point C

OR · On-site

The Zendesk Product Owner - Configuration Administrator will lead the configuration, administration ... Admin, Dynamics Functional Consultant) * Experience with integrations (APIs, middleware tools)

New

Lyra Health

Sr. Zendesk Developer

$102K - $156K/yr

Serve as an administrator who manages configuration of help centers, profiles, roles, and business rules * Develop and maintain documentation for Zendesk configurations, customizations, and processes

Lyra Health

Sr. Zendesk Developer

Charleston, WV · Remote

$102K - $156K/yr

Serve as an administrator who manages configuration of help centers, profiles, roles, and business rules * Develop and maintain documentation for Zendesk configurations, customizations, and processes

Ingram Micro

Systems Administrator (Zendesk)

Buffalo, NY · On-site

$66K - $105K/yr

Proven experience as a Ticketing System Administrator (experience with platforms such as Zendesk, ServiceNow, Freshdesk, Jira Service Management, or similar). * Strong understanding of ticketing ...

Ingrammicro

Systems Administrator (Zendesk)

Buffalo, NY

$66K - $105K/yr

Proven experience as a Ticketing System Administrator (experience with platforms such as Zendesk, ServiceNow, Freshdesk, Jira Service Management, or similar). * Strong understanding of ticketing ...

Zendesk

Manager, Services Consulting

Austin, TX · On-site

$160K - $240K/yr

Zendesk Administrator Certification or Experience with Zendesk configuration and implementation best practices. * Experience using and coaching teams on AI-enabled tools and workflows to improve ...

Zendesk

Manager, Services Consulting

Austin, TX · On-site

$160K - $240K/yr

Zendesk Administrator Certification or Experience with Zendesk configuration and implementation best practices. * Experience using and coaching teams on AI-enabled tools and workflows to improve ...

Zendesk

Manager, Services Consulting

Madison, WI · On-site

$160K - $240K/yr

Zendesk Administrator Certification or Experience with Zendesk configuration and implementation best practices. * Experience using and coaching teams on AI-enabled tools and workflows to improve ...

Zendesk

Manager, Services Consulting

Madison, WI · On-site

$160K - $240K/yr

Zendesk Administrator Certification or Experience with Zendesk configuration and implementation best practices. * Experience using and coaching teams on AI-enabled tools and workflows to improve ...

Zendesk

Platform Architect

San Francisco, CA

$168K - $252K/yr

Zendesk certifications (Support/Admin), AWS Certified Solutions Architect (Associate), or similar hands‑on administration certifications. * Industry Knowledge: Deep practical understanding of ...

New

next page

Showing results 1-20

All JobsZendesk Admin Jobs

Zendesk Admin information

See salary details

$10

$25

$57

How much do zendesk admin jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for zendesk admin in the United States is $25.38, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Zendesk Admin, and why are they important?

To thrive as a Zendesk Admin, you need a solid understanding of customer support operations, experience with workflow design, and ideally a background in IT or business administration. Proficiency in the Zendesk platform, including its automation tools, APIs, and reporting features, as well as relevant Zendesk certifications, is highly valued. Strong problem-solving skills, attention to detail, and effective communication are essential soft skills for this role. These skills ensure efficient system management, improved customer support processes, and seamless collaboration across teams.

What is the difference between Zendesk Admin vs Customer Support Specialist?

AspectZendesk AdminCustomer Support Specialist
Primary RoleManage and configure Zendesk platform, troubleshoot issues, optimize workflowsAssist customers, resolve support tickets, provide product information
Required SkillsZendesk platform knowledge, technical troubleshooting, system configurationCustomer service skills, communication, product knowledge
Work EnvironmentIT or support teams, technical settings, platform managementCustomer-facing, support centers, communication with clients
CertificationsZendesk certifications, technical support certificationsCustomer service certifications, product training

While Zendesk Admins focus on managing and configuring the Zendesk platform to ensure smooth operation, Customer Support Specialists handle direct customer interactions and support tickets. Both roles are essential in a support environment but differ in technical involvement and daily responsibilities.

What are some common challenges faced by a Zendesk Admin, and how can they be addressed?

One common challenge for Zendesk Admins is managing and scaling complex workflows as support teams grow and processes evolve. Balancing customization with system simplicity is crucial to avoid confusion among agents and ensure efficient ticket routing. Regularly reviewing automation rules, triggers, and user permissions helps maintain an organized environment. Collaboration with support managers and IT is also essential to align Zendesk configurations with changing business needs and to facilitate smooth adoption of new features.

What are Zendesk Admins?

Zendesk Admins are professionals responsible for configuring, managing, and optimizing the Zendesk customer support platform for an organization. Their duties include setting up user roles and permissions, customizing workflows, integrating third-party applications, and ensuring the system meets the support team's needs. They also handle troubleshooting, reporting, and ongoing maintenance to ensure smooth operation and a positive customer support experience.
More about Zendesk Admin jobs
What cities are hiring for Zendesk Admin jobs? Cities with the most Zendesk Admin job openings:
What states have the most Zendesk Admin jobs? States with the most job openings for Zendesk Admin jobs include:
What job categories do people searching Zendesk Admin jobs look for? The top searched job categories for Zendesk Admin jobs are:
Zendesk Admin jobs near you
Infographic showing various Zendesk Admin job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,789 per year, or $25.4 per hour.
Zendesk Architect

Zendesk Architect

Vermont Information Processing

Colchester, VT • On-site

$80K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 25 days ago

Job description

As the Zendesk Architect at Vermont Information Processing (VIP), you will own the strategic design, continuous optimization, and ongoing governance of our comprehensive Zendesk instance. Serving as a highly collaborative Individual Contributor, you will coordinate and align multiple Customer Support departments, centralizing system administration to ensure cross-functional consistency.
You will assume ownership of our fully deployed, advanced Zendesk ecosystem. You will dive deep into our current setup to audit workflows, identify friction points, and drive the maximum return on investment from our technology stack. You will serve as the primary liaison between Customer Support, product/engineering, and leadership to ensure our integrated infrastructure delivers an exceptional experience for our end users and scales seamlessly with our business.
Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT. Remote considered for the right candidate.
What You'll Do
  • System Strategy & Governance: Centralize Zendesk administration across all Customer Support teams. Audit, streamline, and optimize existing workflows, triggers, automations, and macros to replace siloed departmental setups with unified, scalable architecture.
  • Platform & AI Optimization: Serve as the primary architect and owner of our robust Zendesk instance (Support, Guide, Talk, Explore, WFM). Drive the ongoing optimization and refinement of our advanced capabilities, specifically messaging and Zendesk Advanced AI (Copilot, Auto-assist, and AI Agents).
  • Complex Integrations: Architect, maintain, and upgrade seamless integrations between Zendesk and our broader tech stack, including Atlassian, HubSpot, MS Office, our internal Admin Portal, Data Warehouse, and in-house AI tools.
  • Project & Change Management: Lead continuous improvement initiatives and manage the ongoing change management required to keep support teams aligned. Gain buy-in from support managers, coordinate resources, and manage stakeholder communication to ensure smooth adoption of process updates.
  • Data & Reporting: Design and maintain custom reporting dashboards within Zendesk Explore to measure system performance, AI deflection rates, agent productivity, and user needs, providing actionable insights to leadership.
  • Quality Assurance & Troubleshooting: Create and execute robust testing in a sandbox environment before deploying updates or changes to production. Act as the highest point of escalation for complex technical issues.
  • Enablement: Create clear documentation and train staff on unified system procedures, continuously gathering feedback from Customer Support teams to drive iterative improvements and maximize agent efficiency.

What We're Looking For
  • Experience: 5+ years of experience in Customer Support Operations or CX Technology, with at least 3+ years specifically serving as an advanced Zendesk Administrator or Architect for enterprise organizations.
  • Cross-Functional Leadership: Proven ability to act as an individual contributor who can effectively coordinate, align, and influence multiple support departments and technical teams without direct reporting authority.
  • Technical Acumen: Deep understanding of Zendesk APIs, Webhooks, custom app development, and third-party integrations (specifically Atlassian and HubSpot). Experience integrating proprietary internal databases/portals is highly preferred.
  • Advanced Zendesk Knowledge: Hands-on experience optimizing Zendesk WFM (formerly Tymeshift) and refining AI/automation tools (bots, auto-assist, custom routing) within the Zendesk ecosystem.
  • Certifications: Zendesk Administrator certifications highly preferred.
  • Education: Degree in Computer Science, Information Systems, Business, or equivalent practical experience.
  • Execution: Excellent project planning, strong business communication skills, and the ability to translate complex technical concepts to non-technical stakeholders.

Compensation: $80,750 - $95,000/year
Compensation is based on a variety of factors including skills, experience, and industry background. The range listed here represents our best faith estimate for the role.
Benefits Include:
  • Health Insurance
  • Vision and Dental Expense Reimbursement
  • 401k Match & Employer Contributions
  • Life and Disability Insurance
  • Health Savings and Flexible Spending Accounts
  • Paid Parental Leave
  • On-site Child Care Center (VT)
  • On-site Fitness Center (VT)
  • On-site Health Clinic (VT)
  • Discounted Gym Memberships
  • Combined Time Off and Floating Holidays
  • Flex and Hybrid Schedules

All full time job offers are contingent upon passing a pre-employment drug screening and background check.

Apply