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Zendesk Admin Jobs (NOW HIRING)

Point C

OR ยท On-site

The Zendesk Product Owner - Configuration Administrator will lead the configuration, administration ... Admin, Dynamics Functional Consultant) * Experience with integrations (APIs, middleware tools)

Lyra Health

Sr. Zendesk Developer

$102K - $156K/yr

Serve as an administrator who manages configuration of help centers, profiles, roles, and business rules * Develop and maintain documentation for Zendesk configurations, customizations, and processes

Lyra Health

Sr. Zendesk Developer

Charleston, WV ยท Remote

$102K - $156K/yr

Serve as an administrator who manages configuration of help centers, profiles, roles, and business rules * Develop and maintain documentation for Zendesk configurations, customizations, and processes

Ingrammicro

Systems Administrator (Zendesk)

Buffalo, NY ยท On-site

$66K - $105K/yr

Proven experience as a Ticketing System Administrator (experience with platforms such as Zendesk, ServiceNow, Freshdesk, Jira Service Management, or similar). * Strong understanding of ticketing ...

Zendesk

Engineering Manager

San Francisco, CA

In this role you'll own delivery for authentication security capabilities used across Zendesk products and services - including SSO, MFA, login flows, Admin Center security settings, OAuth/API tokens ...

Zendesk

Engineering Manager

Madison, WI

In this role you'll own delivery for authentication security capabilities used across Zendesk products and services - including SSO, MFA, login flows, Admin Center security settings, OAuth/API tokens ...

Zendesk

Engineering Manager

Austin, TX ยท On-site

In this role you'll own delivery for authentication security capabilities used across Zendesk products and services - including SSO, MFA, login flows, Admin Center security settings, OAuth/API tokens ...

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How much do zendesk admin jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for zendesk admin in the United States is $25.38, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Zendesk Admin, and why are they important?

To thrive as a Zendesk Admin, you need a solid understanding of customer support operations, experience with workflow design, and ideally a background in IT or business administration. Proficiency in the Zendesk platform, including its automation tools, APIs, and reporting features, as well as relevant Zendesk certifications, is highly valued. Strong problem-solving skills, attention to detail, and effective communication are essential soft skills for this role. These skills ensure efficient system management, improved customer support processes, and seamless collaboration across teams.

What is the difference between Zendesk Admin vs Customer Support Specialist?

AspectZendesk AdminCustomer Support Specialist
Primary RoleManage and configure Zendesk platform, troubleshoot issues, optimize workflowsAssist customers, resolve support tickets, provide product information
Required SkillsZendesk platform knowledge, technical troubleshooting, system configurationCustomer service skills, communication, product knowledge
Work EnvironmentIT or support teams, technical settings, platform managementCustomer-facing, support centers, communication with clients
CertificationsZendesk certifications, technical support certificationsCustomer service certifications, product training

While Zendesk Admins focus on managing and configuring the Zendesk platform to ensure smooth operation, Customer Support Specialists handle direct customer interactions and support tickets. Both roles are essential in a support environment but differ in technical involvement and daily responsibilities.

What are some common challenges faced by a Zendesk Admin, and how can they be addressed?

One common challenge for Zendesk Admins is managing and scaling complex workflows as support teams grow and processes evolve. Balancing customization with system simplicity is crucial to avoid confusion among agents and ensure efficient ticket routing. Regularly reviewing automation rules, triggers, and user permissions helps maintain an organized environment. Collaboration with support managers and IT is also essential to align Zendesk configurations with changing business needs and to facilitate smooth adoption of new features.

What are Zendesk Admins?

Zendesk Admins are professionals responsible for configuring, managing, and optimizing the Zendesk customer support platform for an organization. Their duties include setting up user roles and permissions, customizing workflows, integrating third-party applications, and ensuring the system meets the support team's needs. They also handle troubleshooting, reporting, and ongoing maintenance to ensure smooth operation and a positive customer support experience.
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Zendesk Admin jobs near you
Infographic showing various Zendesk Admin job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 12% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $52,789 per year, or $25.4 per hour.