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Zendesk Admin Jobs (NOW HIRING)

Vida Health

Lead Zendesk Administrator

$110K - $130K/yr

Vida Health is seeking a high-level Lead Zendesk Administrator to serve as the primary strategic stakeholder for our Member Services application ecosystem. This role bridges the gap between frontline ...

Vida Health

Lead Zendesk Administrator

Charleston, WV · Remote

Vida Health is seeking a high-level Lead Zendesk Administrator to serve as the primary strategic stakeholder for our Member Services application ecosystem. This role bridges the gap between frontline ...

Telus Digital

Zendesk Technical Lead

$123K - $166K/yr

Zendesk Professional Certification(s) (e.g., Zendesk Certified Support Administrator, Zendesk Certified Developer). * Experience with Zendesk Gather (Community Forums) and connecting it to the core ...

New

Figma

Business Systems Analyst

San Francisco, CA · On-site +1

Zendesk Administrator or App Developer certification * Experience with AI-powered support tools (e.g., Zendesk Copilot, agent assist, chatbots, intent/classification systems) * Expertise in scalable ...

Zendesk

Engineering Manager

Austin, TX · On-site

In this role you'll own delivery for authentication security capabilities used across Zendesk products and services - including SSO, MFA, login flows, Admin Center security settings, OAuth/API tokens ...

Figma

Business Systems Analyst

San Francisco, CA · On-site

Zendesk Administrator or App Developer certification * Experience with AI-powered support tools (e.g., Zendesk Copilot, agent assist, chatbots, intent/classification systems) * Expertise in scalable ...

Zendesk

Engineering Manager

Madison, WI

In this role you'll own delivery for authentication security capabilities used across Zendesk products and services - including SSO, MFA, login flows, Admin Center security settings, OAuth/API tokens ...

Zendesk

Engineering Manager

San Francisco, CA · On-site

In this role you'll own delivery for authentication security capabilities used across Zendesk products and services - including SSO, MFA, login flows, Admin Center security settings, OAuth/API tokens ...

Zendesk

Engineering Manager

Austin, TX

In this role you'll own delivery for authentication security capabilities used across Zendesk products and services - including SSO, MFA, login flows, Admin Center security settings, OAuth/API tokens ...

Zendesk

Engineering Manager

San Francisco, CA · On-site

In this role you'll own delivery for authentication security capabilities used across Zendesk products and services - including SSO, MFA, login flows, Admin Center security settings, OAuth/API tokens ...

Zendesk

Engineering Manager

Madison, WI · On-site

In this role you'll own delivery for authentication security capabilities used across Zendesk products and services - including SSO, MFA, login flows, Admin Center security settings, OAuth/API tokens ...

Zendesk

Engineering Manager

Madison, WI

In this role you'll own delivery for authentication security capabilities used across Zendesk products and services - including SSO, MFA, login flows, Admin Center security settings, OAuth/API tokens ...

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How much do zendesk admin jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for zendesk admin in the United States is $25.38, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Zendesk Admin, and why are they important?

To thrive as a Zendesk Admin, you need a solid understanding of customer support operations, experience with workflow design, and ideally a background in IT or business administration. Proficiency in the Zendesk platform, including its automation tools, APIs, and reporting features, as well as relevant Zendesk certifications, is highly valued. Strong problem-solving skills, attention to detail, and effective communication are essential soft skills for this role. These skills ensure efficient system management, improved customer support processes, and seamless collaboration across teams.

What is the difference between Zendesk Admin vs Customer Support Specialist?

AspectZendesk AdminCustomer Support Specialist
Primary RoleManage and configure Zendesk platform, troubleshoot issues, optimize workflowsAssist customers, resolve support tickets, provide product information
Required SkillsZendesk platform knowledge, technical troubleshooting, system configurationCustomer service skills, communication, product knowledge
Work EnvironmentIT or support teams, technical settings, platform managementCustomer-facing, support centers, communication with clients
CertificationsZendesk certifications, technical support certificationsCustomer service certifications, product training

While Zendesk Admins focus on managing and configuring the Zendesk platform to ensure smooth operation, Customer Support Specialists handle direct customer interactions and support tickets. Both roles are essential in a support environment but differ in technical involvement and daily responsibilities.

What are some common challenges faced by a Zendesk Admin, and how can they be addressed?

One common challenge for Zendesk Admins is managing and scaling complex workflows as support teams grow and processes evolve. Balancing customization with system simplicity is crucial to avoid confusion among agents and ensure efficient ticket routing. Regularly reviewing automation rules, triggers, and user permissions helps maintain an organized environment. Collaboration with support managers and IT is also essential to align Zendesk configurations with changing business needs and to facilitate smooth adoption of new features.

What are Zendesk Admins?

Zendesk Admins are professionals responsible for configuring, managing, and optimizing the Zendesk customer support platform for an organization. Their duties include setting up user roles and permissions, customizing workflows, integrating third-party applications, and ensuring the system meets the support team's needs. They also handle troubleshooting, reporting, and ongoing maintenance to ensure smooth operation and a positive customer support experience.
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What cities are hiring for Zendesk Admin jobs? Cities with the most Zendesk Admin job openings:
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Zendesk Admin jobs near you
Infographic showing various Zendesk Admin job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 21% Full Time, and 77% Part Time. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $52,789 per year, or $25.4 per hour.
Lead Zendesk Administrator

Lead Zendesk Administrator

Vida Health

Remote

$110K - $130K/yr

Full-time

Posted 7 days ago

Job description

ABOUT US
At Vida, we help people get better- and we're helping the healthcare system get better, too.
Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.
By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.
Vida Health is seeking a high-level Lead Zendesk Administrator to serve as the primary strategic stakeholder for our Member Services application ecosystem. This role bridges the gap between frontline operations and Product/Engineering teams, moving beyond basic execution to drive the operational maturity and reliability of our platforms. The ideal candidate will possess deep architectural expertise in Zendesk and AWS, with a proven track record of designing and deploying workflows that drive measurable efficiency and channel-shifting.
Responsibilities:
  • Design, build, and maintain sophisticated AI agent workflows within Zendesk to resolve complex use cases autonomously, significantly reducing manual agent touches.
  • Own the administration and reliability of the Zendesk platform, maintaining strong configuration governance to ensure all triggers, automations, and integrations are documented and traceable.
  • Serve as a thought partner to Member Service team leadership, translating operational needs into scalable system requirements and bridging the gap between non-technical stakeholders and Engineering teams.
  • Proactively research and scope emerging AI technologies (e.g., Voice AI, outbound automation) to improve inbound call flows and outbound member outreach success.
  • Lead operational initiatives for high-stakes transitions, ensuring system stability and zero service disruption.
  • Act as the primary technical contact for vendors (Zendesk, AWS, etc.), driving accountability, evaluating new releases, and facilitating knowledge transfer of platform updates.
  • Optimize the efficiency of Chat, Email, and Phone channels, focusing on channel-shifting volume toward more efficient, personalized digital experiences.
  • Analyze data across applications to implement efficient workflows that eliminate bottlenecks, while managing the interwoven impacts of changes across the organization.
  • Develop and maintain high-quality process documentation and standard operating procedures (SOPs) for all supported applications.

Qualifications:
  • 5+ years of experience in SaaS platform administration, with expert-level knowledge of Zendesk (Support, Talk, Guide, Explore, and AI/Copilot). Bonus if you also have previous experience with AWS contact center.
  • Proven experience building production-grade AI agents and evaluating AI vendors for technical feasibility and long-term value.
  • Strong ability to itemize, track, and manage the complex set of cross-functional tasks required for successful system launches and migrations.
  • Excellent communication skills and experience interfacing with leadership and technical teams to translate data into actionable insights.
  • Proficiency in driving practical, continuous improvement (Lean or Six Sigma experience is a strong bonus).
  • Deep understanding of how platform system changes impact downstream triggers and automations, specifically within a healthcare environment.

$110,000 - $130,000 a year
Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.
Diversity is more than a commitment at Vida-it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.
**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.
Please note: Applicants must be authorized to work in the U.S. as Vida is unable to sponsor work visas for any position.
All Vida Employees must reside in/be able to work from the U.S.- international work is prohibited. Job postings at Vida are evergreen and will remain open through end of year, until filled.
#LI-remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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