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Zendesk Admin Jobs (NOW HIRING)

LHH US

HR Administrator

Richmond, CA · Hybrid

$28 - $32/hr

HR Administrator (Contract) Location: Richmond, CA Schedule: Hybrid, 3 Days Onsite per Week ... Monitor and respond to inquiries received through the HR inbox and Zendesk ticketing system.

New

LHH US

HR Administrator

Richmond, CA · Hybrid

$28 - $32/hr

HR Administrator (Contract) Location: Richmond, CA Schedule: Hybrid, 3 Days Onsite per Week ... Monitor and respond to inquiries received through the HR inbox and Zendesk ticketing system.

New

Zendesk

Sr. Operations Manager

San Francisco, CA · On-site

The Product Development Operations team at Zendesk enables the Product Development org to ... tooling owners/admins as needed to improve configurations and usage patterns. * Facilitate ...

Zendesk

Sr. Operations Manager

Austin, TX

The Product Development Operations team at Zendesk enables the Product Development org to ... tooling owners/admins as needed to improve configurations and usage patterns. * Facilitate ...

Zendesk

Sr. Operations Manager

Madison, WI · On-site

The Product Development Operations team at Zendesk enables the Product Development org to ... tooling owners/admins as needed to improve configurations and usage patterns. * Facilitate ...

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How much do zendesk admin jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for zendesk admin in the United States is $25.38, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.04 per hour, depending on experience, location, and employer.

What is a Zendesk Admin?

Zendesk Admins are professionals responsible for configuring, managing, and optimizing the Zendesk customer support platform for an organization. Their duties include setting up user roles and permissions, customizing workflows, integrating third-party applications, and ensuring the system meets the support team's needs. They also handle troubleshooting, reporting, and ongoing maintenance to ensure smooth operation and a positive customer support experience.

What are the key skills and qualifications needed to thrive as a Zendesk Admin, and why are they important?

To thrive as a Zendesk Admin, you need a solid understanding of customer support operations, experience with workflow design, and ideally a background in IT or business administration. Proficiency in the Zendesk platform, including its automation tools, APIs, and reporting features, as well as relevant Zendesk certifications, is highly valued. Strong problem-solving skills, attention to detail, and effective communication are essential soft skills for this role. These skills ensure efficient system management, improved customer support processes, and seamless collaboration across teams.

What are some common challenges faced by a Zendesk Admin, and how can they be addressed?

One common challenge for Zendesk Admins is managing and scaling complex workflows as support teams grow and processes evolve. Balancing customization with system simplicity is crucial to avoid confusion among agents and ensure efficient ticket routing. Regularly reviewing automation rules, triggers, and user permissions helps maintain an organized environment. Collaboration with support managers and IT is also essential to align Zendesk configurations with changing business needs and to facilitate smooth adoption of new features.

What is the difference between Zendesk Admin vs Customer Support Specialist?

AspectZendesk AdminCustomer Support Specialist
Primary RoleManage and configure Zendesk platform, troubleshoot issues, optimize workflowsAssist customers, resolve support tickets, provide product information
Required SkillsZendesk platform knowledge, technical troubleshooting, system configurationCustomer service skills, communication, product knowledge
Work EnvironmentIT or support teams, technical settings, platform managementCustomer-facing, support centers, communication with clients
CertificationsZendesk certifications, technical support certificationsCustomer service certifications, product training

While Zendesk Admins focus on managing and configuring the Zendesk platform to ensure smooth operation, Customer Support Specialists handle direct customer interactions and support tickets. Both roles are essential in a support environment but differ in technical involvement and daily responsibilities.

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Zendesk Admin jobs near you
Infographic showing various Zendesk Admin job openings in the United States as of August 2026, with employment types broken down into 70% Full Time, 23% Part Time, 1% Temporary, and 6% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $52,789 per year, or $25.4 per hour.

Enterprise Support & Solutions Admin II

acv

Dallas, TX • On-site

Full-time

Re-posted 11 days ago

Job description

Who we are looking for:

 

The Enterprise Support & Solutions Administrator II supports the organization by triaging, escalating and resolving incidents and technical requests involving our internal platform, systems, and technology tools. This position plays a crucial role in ensuring user satisfaction, resolving technical issues, and contributing to the overall success of our IT support services. The Enterprise Support & Solutions Administrator II will be part of a team serving as a liaison between our internal users and the Business, Product & Engineering and Information Technology organizations.

What you will do:

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Monitor incoming Helpdesk tickets and accurately categorize and prioritize incidents
  • Provide first level, basic to intermediate technical support to users of ACV’s platforms, systems and associated technology tools; responding to support queries either in-person or remotely via phone, text message, email, chat and other remote support tools
  • Gather information to identify and assess the nature of incidents and problems
  • Record incidents in support ticketing system to maintain a log for escalation to other teams
  • Escalate complex issues to higher-level technical resources as needed
  • Develop and maintain documentation to facilitate self-service problem solving and process improvement
  • Utilize procedures and standards to ensure operational consistency on a nationwide basis and update documentation as required
  • Stay current with industry trends and emerging technologies to provide informed technical support.
  • Perform additional duties as assigned.

What you will need:

  • High School or GED - required
  • 2 - 3 year(s) Industry experience in a fast-paced, high-energy environment
  • Ability to read, write, speak and understand English.
  • Experience supporting remote users over phone, email, chat and text
  • Experience supporting enterprise systems and applications with a 24/7 user base
  • Experience using and troubleshooting both Windows and Mac operating systems
  • Experience supporting mobile iOS devices, like iPhones and iPads
  • Demonstrated customer service skills, including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Ability to take ownership of user interactions and be proactive when dealing with user issues
  • Ability and desire to learn new technologies and skills
  • Ability to deal tactfully with persons in authority, co-workers, and members of the public
  • Familiarity with tools such as G-Suite, Okta, Slack, Zoom, Zendesk, PagerDuty, Jira, Mixpanel, or Instabug is a plus
  • Familiarity with ITIL standards and IT Security compliance standards and practices is a plus.

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