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Zappos Customer Service Jobs (NOW HIRING)

Lucky Gunner

Customer Experience Team Member

Waco, TX · On-site

$14 - $16/hr

You eat, sleep, and breathe service (not average service - instead, think Zappos, Starbucks ... customer; and * You recognize that a consistently exceptional user experience is a valuable ...

Lucky Gunner

Customer Experience Team Member

Reno, NV · On-site

$14 - $16/hr

You eat, sleep, and breathe service (not average service - instead, think Zappos, Starbucks ... customer; and * You recognize that a consistently exceptional user experience is a valuable ...

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How much do zappos customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for zappos customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Zappos Customer Service position?

To thrive as a Zappos Customer Service representative, you need strong communication abilities, problem-solving skills, and a customer-centric mindset, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, order tracking systems, and chat or phone platforms is often required. Exceptional listening, patience, adaptability, and the ability to build rapport set top performers apart. These skills are crucial for delivering the high standard of service and positive experiences that define Zappos’ brand and customer loyalty.

What is the typical work environment like for a Zappos Customer Service representative?

As a Zappos Customer Service representative, you’ll typically work in a supportive, team-oriented environment that values both collaboration and individuality. Most representatives work on-site or remotely during scheduled shifts, handling customer inquiries via phone, email, or live chat. You’ll be encouraged to solve problems creatively and go the extra mile for customers, supported by a fun and energetic company culture. Team meetings, coaching sessions, and ongoing training are common to help you grow in your role and advance within the organization.

What is a Zappos Customer Service?

A Zappos Customer Service job involves assisting customers with orders, returns, and general inquiries while providing a fun and friendly experience. Employees focus on building relationships with customers through genuine, personalized interactions. The role emphasizes Zappos' core value of delivering WOW through service, often exceeding customer expectations. Customer service representatives communicate via phone, email, and chat to ensure a seamless shopping experience.

More about Zappos Customer Service jobs
What cities are hiring for Zappos Customer Service jobs? Cities with the most Zappos Customer Service job openings:
What are the most commonly searched types of Zappos Customer Service jobs? The most popular types of Zappos Customer Service jobs are:
What states have the most Zappos Customer Service jobs? States with the most job openings for Zappos Customer Service jobs include:
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Zappos Customer Service jobs near you
Infographic showing various Zappos Customer Service job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, 30% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Polish-Russian-Speaking Customer Service Representative (remote)

Russian TV Company

Remote

$16.50 - $22.25/hr

Other

Re-posted 19 days ago

Job description

Polish-Russian-Speaking Customer Service Representative (remote)

Customer Service Representative is responsible for delivering the highest level of customer care in the company and building strong lasting relationships with our customers. This work can be performed remotely with a laptop and a good internet connection. Daily activities include:

  1. Help customers on the phone, by email, and via chat. Some questions require research and technical knowledge of computers, networks, routers, and TVs
  2. Process orders and payments in the CRM system
  3. Comply with company's rules
  4. Troubleshoot basic technical issues with Set-Top-Boxes and networks
  5. Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistently exceptional experience and contribute to a positive working environment

Customer Service Representative must have natural diplomatic skills, tact, and patience to deal with all kinds of situations or customers. The good news is that we have many happy customers!

Required skills and experience:

  1. Must be fluent in Polish and Russian
  2. Intermediate level English
  3. Be natural caretaker
  4. Be practical, compassionate, caring, and motivated to help others
  5. Great communication, listening skills, and positive attitude
  6. Knowledge of the computers, networks, and CRM software
  7. University degree is recommended but is not necessary
  8. It's a big plus if you read Delivering Happiness by Zappos CEO Tony Hsieh

Benefits that are awaiting you if you join us:

  1. Compensation in direct correlation to your knowledge and talent
  2. Official work schedule 9:00-18:00 EST.
  3. Work from ANYWHERE around the world

Unlimited opportunities for self-realization:

  1. Friendly, professional, highly motivated and productive team made up from best of the best
  2. Creative Environment where You will never be bored at work again!
  3. And....slowly, but surely we are getting ready to conquer the world.

Apply