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Zappos Customer Service Jobs (NOW HIRING)

Zappos

Editorial Producer, Zappos

Madison, WI · On-site

... with customers. The Editorial Producer will partner closely with art directors, stylists ... services when needed • Ensure all deliverables meet timeline and budget requirements ...

Lucky Gunner

Customer Experience Team Member

Reno, NV · Remote

$14 - $16/hr

You eat, sleep, and breathe service (not average service - instead, think Zappos, Starbucks ... customer; and * You recognize that a consistently exceptional user experience is a valuable ...

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How much do zappos customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for zappos customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Zappos Customer Service position, and why are they important?

To thrive as a Zappos Customer Service representative, you need strong communication abilities, problem-solving skills, and a customer-centric mindset, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, order tracking systems, and chat or phone platforms is often required. Exceptional listening, patience, adaptability, and the ability to build rapport set top performers apart. These skills are crucial for delivering the high standard of service and positive experiences that define Zappos’ brand and customer loyalty.

What is the typical work environment like for a Zappos Customer Service representative?

As a Zappos Customer Service representative, you’ll typically work in a supportive, team-oriented environment that values both collaboration and individuality. Most representatives work on-site or remotely during scheduled shifts, handling customer inquiries via phone, email, or live chat. You’ll be encouraged to solve problems creatively and go the extra mile for customers, supported by a fun and energetic company culture. Team meetings, coaching sessions, and ongoing training are common to help you grow in your role and advance within the organization.

What is a Zappos Customer Service job?

A Zappos Customer Service job involves assisting customers with orders, returns, and general inquiries while providing a fun and friendly experience. Employees focus on building relationships with customers through genuine, personalized interactions. The role emphasizes Zappos' core value of delivering WOW through service, often exceeding customer expectations. Customer service representatives communicate via phone, email, and chat to ensure a seamless shopping experience.

More about Zappos Customer Service jobs
What cities are hiring for Zappos Customer Service jobs? Cities with the most Zappos Customer Service job openings:
What are the most commonly searched types of Zappos Customer Service jobs? The most popular types of Zappos Customer Service jobs are:
What states have the most Zappos Customer Service jobs? States with the most job openings for Zappos Customer Service jobs include:
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Zappos Customer Service jobs near you
Infographic showing various Zappos Customer Service job openings in the United States as of June 2026, with employment types broken down into 17% Locum Tenens, 33% As Needed, 33% Temporary, and 17% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Editorial Producer, Zappos

Editorial Producer, Zappos

Zappos

Madison, WI • On-site

Full-time

Posted 24 days ago

Job description

Job Summary:
Zappos is seeking an experienced Producer to manage editorial photo and video shoots, a key role in the creation of brand-burnishing content to enhance Zappos’s reputation with customers. The Editorial Producer will partner closely with art directors, stylists, photographers, and cross-functional partners in buying and marketing to bring the brand’s creative vision to life.
Responsibilities:
• Plan and execute photo/video shoots both on location around the U.S. and in our Las Vegas and Madison, WI, studios
• Manage production budgets for optimal resource allocation
• Create detailed shot lists and production schedules in collaboration with art directors and photographers
• Source diverse talent, including models and hair/makeup artists
• Scout and secure shooting locations that align with creative briefs; manage permitting process
• Oversee video production elements, including coordination with post-production teams
• Identify and manage outsourced production services when needed
• Ensure all deliverables meet timeline and budget requirements
Qualifications:
Required:
• 7+ years of production experience, with emphasis on fashion/footwear
• Proven track record managing photo/video shoots in a variety of locations
• Strong network of industry contacts including modeling agencies, photographers, and creative talent
• Expert knowledge of production budgeting and cost management
• Experience with both studio and location shooting environments
• Strong understanding of video production processes
• Excellent project management skills; ability to manage multiple projects simultaneously
• Ability to travel 30-40% of time
• Flexible schedule for early/late shoot days
Preferred:
• Experience in e-commerce or retail photography production, especially for fashion/footwear brands or multi-brand retailers
• Understanding of the performance category
• Cool under pressure and able to problem-solve quickly
• Detailed-oriented with strong organizational skills
Company:
Zappts is a reference in Consulting and Development of Channels, Platforms, and Digital Products. Founded in 1999, the company is headquartered in Las Vegas, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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