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Xbox Support Remote Jobs (NOW HIRING)

However, we also support fully remote work for candidates living across New York State or one of ... Implement and maintain build systems for multiple target platforms (e.g., PC, Xbox, PlayStation)

Senior Game Build Engineer

OR · On-site +1

$125K - $150K/yr

However, we also support fully remote work for candidates living across New York State or one of ... Implement and maintain build systems for multiple target platforms (e.g., PC, Xbox, PlayStation)

General Interest - Backend Engineer

OR · On-site +1

$90K - $135K/yr

However, we also support fully remote work for candidates living across New York State or one of ... Experience integrating Steam, PlayStation, Xbox, or Nintendo APIs or adhering to their Technical ...

Lead UI Engineer

San Mateo, CA · On-site +1

$133K - $198K/yr

... that support server-side configuration. This includes dynamic screen layouts, remote control ... Xbox platforms. * Practical understanding of the Unreal material pipeline as applied to building ...

Lead UI Engineer

San Mateo, CA · On-site +1

$133K - $198K/yr

... that support server-side configuration. This includes dynamic screen layouts, remote control ... Xbox platforms. * Practical understanding of the Unreal material pipeline as applied to building ...

However, we also support fully remote work for candidates living across New York State or one of ... Experience integrating Steam, PlayStation, Xbox, or Nintendo APIs or adhering to their Technical ...

Devoted Studios is a globally remote game development company specializing in Co-development ... Xbox * Meta * Obsidian Entertainment * Riot * Gearbox Software We are seeking an experienced GM ...

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Xbox Support Remote information

See salary details

$22.5K

$103.3K

$159K

How much do xbox support remote jobs pay per year?

As of Jun 10, 2026, the average yearly pay for xbox support remote in the United States is $103,264.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $124,500.00 per year, depending on experience, location, and employer.

What does an Xbox Support Remote representative do?

An Xbox Support Remote representative assists customers with issues related to Xbox products and services, such as troubleshooting technical problems, managing account and billing questions, and providing guidance on using Xbox consoles or subscriptions. They work remotely, meaning they help customers via phone, chat, or email instead of in a physical call center. Their goal is to resolve issues efficiently while delivering a positive customer experience. Remote representatives need strong communication skills and a good understanding of Xbox systems and services.

What are the key skills and qualifications needed to thrive as an Xbox Support Remote Specialist, and why are they important?

To thrive as an Xbox Support Remote Specialist, you need strong customer service skills, problem-solving abilities, and a solid understanding of gaming platforms, typically supported by a high school diploma or equivalent. Familiarity with Microsoft support systems, ticketing software, and troubleshooting tools is often required. Excellent verbal communication, patience, and the ability to work independently are crucial soft skills for this role. These skills ensure effective resolution of customer issues, high satisfaction, and efficient remote support in a fast-paced environment.

What is the difference between Xbox Support Remote vs Customer Service Representative?

AspectXbox Support RemoteCustomer Service Representative
Required CredentialsTechnical knowledge of Xbox products, troubleshooting skills, customer service experienceCommunication skills, basic computer skills, customer service experience
Work EnvironmentRemote, home-based support for gaming productsOffice or remote, handling customer inquiries across various industries
Employer & Industry UsageGaming companies, tech support firmsRetail, telecom, service industries
Search & Comparison IntentTechnical support for XboxGeneral customer service roles

Xbox Support Remote roles focus on providing technical assistance specifically for Xbox products, requiring specialized gaming knowledge. Customer Service Representatives handle a broader range of customer inquiries across industries, often with less technical focus. Both roles involve customer interaction but differ in technical complexity and industry specialization.

What are some common challenges faced by remote Xbox Support specialists, and how can they be managed?

Remote Xbox Support specialists often encounter challenges such as troubleshooting complex technical issues without physical access to the customer's device, managing multiple support tickets simultaneously, and ensuring clear communication with users of varying technical backgrounds. To succeed, it's important to leverage available diagnostic tools, maintain organized workflows, and participate in regular team meetings for knowledge sharing. Additionally, strong problem-solving skills and patience help in delivering a positive customer experience while working remotely.
More about Xbox Support Remote jobs
What cities are hiring for Xbox Support Remote jobs? Cities with the most Xbox Support Remote job openings:
What are the most commonly searched types of Xbox Support jobs? The most popular types of Xbox Support jobs are:
What states have the most Xbox Support Remote jobs? States with the most job openings for Xbox Support Remote jobs include:
What job categories do people searching Xbox Support Remote jobs look for? The top searched job categories for Xbox Support Remote jobs are:
Infographic showing various Xbox Support Remote job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $103,264 per year, or $49.6 per hour.

Quality Engineer II - Fandango

Versant Media

Englewood Cliffs, NJ • Remote

$73K - $94K/yr

Full-time

Medical, Retirement, PTO

Posted 16 days ago


Job description

Company Description

VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most.

As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service.

VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world.

Job Description

Fandango is seeking a Playback Quality Engineer to own quality strategy and execution for our cross-platform video streaming ecosystem. This role will be responsible for ensuring best-in-class playback performance, reliability, and user experience across Web, iOS, Android, Roku, Smart TVs, gaming consoles, and set-top boxes.

You will be testing our video player, ad insertion workflows, DRM integrations, and playback analytics, while building scalable automation frameworks and establishing QA best practices across the organization.

This is a highly technical, hands-on role.

Responsibilities

  • Own and expand our cross-platform player testing strategy with a focus on test automation, supplemented with manual testing.

  • Design, build, and maintain scalable automated test suites.

  • Improve test coverage and reduce manual regression cycles

  • Validate QoE metrics

  • Validate different playback types such as - TVOD, AVOD, Live, DVR.

  • Lead QA efforts across: Web, iOS / tvOS, Android / Android TV, Roku, Smart TVs, Consoles (Xbox, PlayStation), Set-top boxes

  • Ensure Consistent playback behavior and Platform-specific edge cases handled

  • Ability to work independently and own quality for business initiatives

  • Review log files and other run-time documentation for defects and issues

Qualifications

Qualifications

  • Experience developing automated test framework (or similar) and familiarity with a range of automated test strategies. 

  • 3+ years of experience with video playback streaming QA.

  • Strong troubleshooting skills.

  • Drive issues to resolution and provide root cause analysis if needed.

  • Knowledge and understanding of streaming technologies - DRM, SCTE-35, Closed Captioning, Digital Ad Insertion, HLS, DASH, CMAF.

  • The ability to successfully work with internal business units & teams with varying technical backgrounds.

  • Strong written, verbal and interpersonal communication skills.

  • BS degree in Computer Science, similar technical field of study or equivalent practical experience.

Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-Versant worksite, most commonly an employee’s residence. #LI-remote


Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

For LA County and City Residents Only: VERSANT Media will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com.

VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc.

VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.