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Wurk Jobs (NOW HIRING)

Wurk

IT Support Administrator

$85K - $105K/yr

Würk provides an all-in-one workforce management solution to employers in highly regulated industries including but not limited to, cannabis, hemp, alcohol, casino, healthcare and construction. We ...

Cresco Labs

Human Resources Specialist

Chicago, IL

Support documentation and data entry for new hire entry and organizational changes in our HRIS system, Wurk (new hires, transfers, promotions, salary adjustments, etc.). * Respond to employee and ...

Cresco Labs

Human Resources Specialist

Chicago, IL

Support documentation and data entry for new hire entry and organizational changes in our HRIS system, Wurk (new hires, transfers, promotions, salary adjustments, etc.). * Respond to employee and ...

Cresco Labs

Human Resources Specialist

Chicago, IL · On-site

Support documentation and data entry for new hire entry and organizational changes in our HRIS system, Wurk (new hires, transfers, promotions, salary adjustments, etc.). * Respond to employee and ...

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Wurk information

What are the key skills and qualifications needed to thrive as a Payroll Specialist, and why are they important?

To thrive as a Payroll Specialist, you need a solid understanding of payroll processing, tax regulations, and attention to detail, usually supported by a degree in accounting or related experience. Familiarity with payroll software systems such as ADP, Paychex, or similar platforms, as well as relevant certifications like FPC or CPP, is typically required. Strong organizational skills, discretion, and effective communication help you manage sensitive information and resolve employee queries efficiently. These skills are crucial for ensuring accurate, timely payroll processing and maintaining compliance with laws and company policies.

What is the difference between Wurk vs Delivery Driver?

AspectWurkDelivery Driver
Required CredentialsVaries by role, often no formal certification neededDriver's license, vehicle insurance
Work EnvironmentOffice, remote, or on-site depending on roleOn the road, client locations, warehouses
Employer & Industry UsageUsed across multiple industries for staffing and job matchingPrimarily in logistics, food delivery, courier services
Search & Comparison IntentJob seekers comparing gig or staffing platformsIndividuals seeking delivery or courier jobs

Wurk is a versatile job platform used across various industries, often for staffing and gig work, while Delivery Driver refers specifically to roles involving transportation and delivery services. The main difference lies in Wurk's broad job matching capabilities versus the specialized nature of delivery roles.

What is Wurk and what does the company do?

Wurk is a workforce management platform specifically designed for the cannabis industry. It provides HR, payroll, timekeeping, and compliance solutions to help cannabis businesses manage their employees and maintain regulatory compliance. Wurk streamlines administrative tasks and ensures that companies can focus on growth while staying up-to-date with industry regulations. The platform is tailored to address the unique challenges faced by cannabis businesses, such as banking restrictions and rapidly changing compliance requirements.

What are some common challenges faced by HR and payroll specialists using the Wurk platform, and how can they overcome them?

HR and payroll specialists using the Wurk platform often encounter challenges such as adapting to frequent software updates, ensuring data accuracy, and integrating Wurk with other business systems. To overcome these challenges, it's helpful to stay current with Wurk's training resources, participate in user forums, and collaborate closely with IT and finance teams for smooth data integration. Regularly attending Wurk-provided webinars and seeking support from the Wurk Help Center can also help address issues quickly and keep processes running smoothly.
More about Wurk jobs
What cities are hiring for Wurk jobs? Cities with the most Wurk job openings:
What are the most commonly searched types of Wurk jobs? The most popular types of Wurk jobs are:
What job categories do people searching Wurk jobs look for? The top searched job categories for Wurk jobs are:
Wurk jobs near you
Infographic showing various Wurk job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution.
IT Support Administrator

IT Support Administrator

Wurk

Remote

$85K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

We are seeking applicants who are looking for the opportunity to plant roots and grow with a purpose-driven organization. Würk provides an all-in-one workforce management solution to employers in highly regulated industries including but not limited to, cannabis, hemp, alcohol, casino, healthcare and construction. We've created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect our clients so they can focus on their business. If you are passionate about using your skills and talents to do good, we here at Würk want to meet you!
The IT Support Administrator is passionate about customer service, technology, and streamlined processes. You'll help employees stay productive by overseeing a third-party IT support team that handles Tier 1, Tier 2, and Tier 3 tickets, while you manage escalated and high-impact issues, drive root-cause resolution, and ensure consistently excellent service. You'll also enable safe, responsible adoption of approved AI tools across the organization (e.g., Microsoft 365 Copilot and approved AI assistants). It's critical that you can support the following criteria:
Responsibilities
  • Support and administer core enterprise environments and services, including Microsoft 365, Entra ID (Azure AD), Microsoft Defender, and endpoint services; administer and configure Salesforce (user/license management, roles and profiles, permission sets, sharing rules, page layouts, flows, reports/dashboards); maintain administrative working knowledge of Smartsheet, Box, and other hosted services
  • Own the relationship and day-to-day operations with a third-party IT support provider delivering Tier 1-3 coverage; set expectations, coordinate priorities, and ensure consistent user experience
  • Manage escalations from the support provider: triage high-impact issues, provide technical direction, coordinate cross-functional resolution (IT/Security/Vendors), and communicate status to stakeholders
  • Monitor and report on support performance (SLA attainment, backlog, aging, CSAT), lead weekly/monthly service reviews, and drive continuous improvement and root-cause reduction
  • Enable and support approved AI tools for employees (e.g., Microsoft 365 Copilot): onboarding, troubleshooting, license/entitlement coordination, and end-user guidance
  • Partner with Security/Compliance to apply responsible AI practices: access controls, data protection, approved-use guidance, and basic prompt-safety standards for internal support content
  • Create and maintain AI enablement documentation (quick-starts, FAQs, troubleshooting guides) and deliver short trainings/office hours to improve adoption and reduce repeat tickets
  • Resolve escalated incidents related to employee hardware, enterprise software, access and authentication, network and VPN issues, and virtual meeting solutions; identify trends and partner with the support provider to prevent recurrence
  • Support a suite of Microsoft Office 365 E5 applications on both Windows and Mac operating systems
  • Configure MS System Center Config Manager for operating system deployment and software distribution
  • Administer, image, and troubleshoot Windows and Mac endpoints using Intune and Endpoint Manager
  • Accurately maintain asset inventory and adhere to asset management policies and procedures
  • Ensure escalations are thoroughly documented in the case management system and IT knowledgebase; translate solutions into runbooks/KB articles for the support provider to improve first-time resolution
  • Oversee the support intake channels (case management system, email, chat) with the third-party team; ensure proper triage, routing, and timely escalation for users with varying levels of proficiency
  • Analyze Salesforce usage, data quality, and process gaps; partner with business stakeholders to gather requirements, recommend configuration changes, and deliver enhancements (custom objects/fields, validation rules, flows, reports/dashboards) that improve adoption and operational efficiency
  • Provide outstanding customer service via remote support channels and tools (e.g., Teams screen share/remote assistance), partnering with the third-party provider for any required hands-on support

Required Skill Sets & Experience
  • Bachelor's degree from an accredited institution in a relevant discipline (information systems, computer science, engineering, etc.) or equivalent work experience (4-Years)
  • Accreditations in any of the following: A+ (CompTIA), ACMT (Apple), HDI-CSR (HDI), ITIL Foundation (ITIL), Microsoft 365 Certified: Enterprise, Administrator Expert
  • Minimum 2+ years in a customer-facing IT support or systems administration role
  • You have outstanding written and verbal communication skills, and you use those skills to translate very technical issues so that non-technical clients can easily understand them.
  • Hands-on Salesforce administration and configuration experience (user/license management, security model, page layouts, flows, validation rules, reports and dashboards) and the analytical skills to translate business requirements into Salesforce solutions; Salesforce Administrator certification preferred
  • Demonstrated aptitude and a solid administrative understanding of Smartsheet, Windows OS, macOS, MS365, Microsoft Azure AD, Exchange, Endpoint Manager, and Teams
  • Familiarity with enterprise AI enablement concepts such as Microsoft 365 Copilot readiness (identity, licensing, data permissions), user support patterns, and responsible-use guidance
  • Working knowledge of security and compliance controls relevant to AI and productivity tooling (e.g., conditional access, MFA, DLP concepts, sensitivity labels, Defender signals) and how they impact end-user experiences
  • Configuration of MS System Center Config Manager to deploy operating systems, distribute software, and apply patches
  • Superior analytical, planning, organizational, and problem-solving skills
  • Supporting and maintaining audio/video and collaboration experiences for distributed teams (e.g., Teams meetings, headsets, webcams), primarily through remote diagnostics and coordination with vendors as needed
  • Ability to occasionally lift and move shipped IT equipment (up to 50 lbs) in a home-office setting and coordinate packing/shipping/returns (may involve squatting, bending, or kneeling)

What's in it for you?
  • Competitive medical, dental, and vision plans
  • 100% employer-paid basic life insurance, short term disability, and employee assistance programs
  • 401(k) traditional and Roth plans with Employer Match
  • Generous PTO, bonus, and stock options
  • $400 office equipment reimbursement
  • $300/year fitness reimbursement
  • Internet reimbursement
  • Paid professional development & tuition reimbursement
  • Generous referral bonuses
  • Paid parental leave
  • Remote-friendly work environment
  • Paid sabbatical leave program

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
At this time, Wurk cannot provide work visa sponsorship. Candidates must have legal authorization to work and be based in the United States to be considered for this role.
The base annual salary range for this position is $85,000 to $105,000, and will be based on the candidate's experience, education, and geographic location.
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