ZipRecruiter

Log In

1

Workforce Real Time Analyst Jobs (NOW HIRING)

Blew & Associates, P.A.

Zoning Analyst

Denver, CO

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Seattle, WA

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Charlotte, NC · On-site +1

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Nashville, TN · Remote

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Newberry Group

Real Time Cyber Analyst

Saint Charles, MO · On-site

$95K - $125K/yr

The strength of our company is a direct reflection of our highly skilled and talented workforce. Job Summary Newberry Group's Public Sector Division is seeking Real Time Cyber Analysts with the ...

Blew & Associates, P.A.

Zoning Analyst

Richmond, VA · Remote

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Miami, FL

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

next page

Showing results 1-20

All JobsWorkforce Real Time Analyst Jobs

Workforce Real Time Analyst information

See salary details

$35.5K

$104.1K

$160K

How much do workforce real time analyst jobs pay per year?

As of Jun 9, 2026, the average yearly pay for workforce real time analyst in the United States is $104,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $128,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Real Time Analyst, and why are they important?

To thrive as a Workforce Real Time Analyst, you need strong analytical skills, knowledge of workforce management principles, and experience with call center operations, typically supported by a relevant degree or equivalent experience. Proficiency with workforce management software (such as NICE, Verint, or Genesys), Excel, and real-time monitoring tools is essential. Attention to detail, problem-solving abilities, and clear communication are crucial soft skills for quickly responding to changing demands and collaborating with various teams. These skills ensure efficient staffing, optimal service levels, and effective issue resolution in dynamic contact center environments.

How does a Workforce Real Time Analyst typically collaborate with operations and management teams to address staffing issues?

A Workforce Real Time Analyst works closely with operations and management teams to ensure optimal staffing levels throughout the day. They monitor real-time call volumes, agent availability, and service levels, communicating any discrepancies or unexpected trends directly to supervisors and managers. By providing timely updates and recommendations, Real Time Analysts help the team make quick decisions, such as reallocating staff or authorizing overtime, to maintain smooth operations and meet performance targets.

What is the difference between Workforce Real Time Analyst vs Workforce Scheduler?

AspectWorkforce Real Time AnalystWorkforce Scheduler
Primary FocusMonitoring and adjusting staffing in real-time to meet demandPlanning and creating staff schedules in advance
Skills & CertificationsAnalytical skills, real-time data tools, communicationScheduling software proficiency, planning skills
Work EnvironmentContact centers, customer service operationsContact centers, call centers

While both roles support workforce management, the Workforce Real Time Analyst focuses on real-time adjustments to staffing based on current demand, whereas the Workforce Scheduler plans schedules ahead of time. Both roles require analytical skills and familiarity with workforce management tools, but their daily tasks and focus areas differ significantly.

What are Workforce Real Time Analysts?

Workforce Real Time Analysts are professionals who monitor and manage workforce activities in real time, typically within contact centers or customer service environments. Their main responsibility is to ensure that staffing levels meet the current demand by tracking call volumes, employee schedules, and service levels throughout the day. They make immediate adjustments such as reallocating staff, approving overtime, or managing breaks to maintain optimal performance and customer satisfaction. This role is crucial for minimizing wait times, maximizing efficiency, and achieving service-level agreements.
More about Workforce Real Time Analyst jobs
What cities are hiring for Workforce Real Time Analyst jobs? Cities with the most Workforce Real Time Analyst job openings:
What states have the most Workforce Real Time Analyst jobs? States with the most job openings for Workforce Real Time Analyst jobs include:
What job categories do people searching Workforce Real Time Analyst jobs look for? The top searched job categories for Workforce Real Time Analyst jobs are:
Workforce Real Time Analyst jobs near you
Workforce Management Real-Time Professional 1

Workforce Management Real-Time Professional 1

CenterWell Primary Care

Orlando, FL • On-site

$48K - $66K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Become a part of our caring community
The Workforce Management Real-time Professional 1 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Workforce Management Professional 1 work assignments are often straightforward and of moderate complexity.

The Workforce Management Real Time Analyst (Professional 1) uses realtime analytics to evaluate staffing levels and workforce performance, identifying risks and recommending solutions to meet service and operational goals. Analyze intraday trends and staffing needs to support enterpriselevel workforce planning and strategic initiatives. Demonstrate strong knowledge of workforce management principles, compliance standards, and operational best practices. Operate with autonomy in prioritizing work, making informed decisions within documented procedures while collaborating with leadership to drive consistent, efficient outcomes.


Use your skills to make an impact

Required Qualifications

  • 1-2+ years of experience in RealTime Workforce Management, monitoring queues, managing adherence, completing intraday reforecasts, and partnering with operations to address servicelevel risk.
  • 1-2+ years of experience in a contact center operations or analytical role, supporting performance analysis, realtime reporting, and operational execution.
  • Experience with call center KPIs (AHT, ASA, SL, shrinkage, adherence, occupancy, interval staffing) used to drive staffing decisions and queue performance in real time.
  • Experience utilizing WFM tools such as Verint (preferred), NICE, Aspect, and comparable platforms to monitor intraday performance, manage adherence, execute reforecasts, and support schedule adjustments in real time.
  • Proficient in realtime queue monitoring and Genesys telephony dashboards, analyzing live contact metrics to identify emerging risks, initiate tactical interventions, and maintain servicelevel performance.
  • Demonstrated analytical and criticalthinking skills, enabling rapid evaluation of realtime metrics and identification of actionable insights.
  • Strong verbal and written communication skills, delivering clear updates and recommendations during highvolume or escalated scenarios.
  • Exceptional attention to detail with the ability to manage multiple queues, priorities, and servicelevel risks simultaneously.
  • Working knowledge of Excel and Google Sheets (pivot tables, VLOOKUP, formulas) to support intraday tracking and adhoc analysis.

Preferred Qualifications

  • Advanced degree
  • Prior experience working in a multichannel (phone, chat, email) contact center environment.
  • Experience supporting distributed/remote workforce teams.
  • Familiarity with incident management processes (e.g., INC tickets, product escalations).
  • Knowledge of workforce methodologies such as forecasting, scheduling, capacity planning, or staffing models.

Additional Information

Scheduled shift:

  • 10:00am-6:30pm EST Tuesday-Saturday, Off Sunday and Monday
  • Hybrid role - Orlando Centerwell site Tues-Thurs
    • Ability to work from Orlando Centerwell site 5 days a week
  • Centerwell Orlando Address
  • 11010 Florida Crown Dr, Suite 200
  • Orlando, FL 32824

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$48,900 - $66,200 per year


Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Apply