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Workforce Manager Jobs in Valley, AL (NOW HIRING)

Vector Talent Solutions

EHS Manager

West Point, GA

$85K - $105K/yr

Vector Talent Solutions is a veteran-owned workforce solutions firm dedicated to helping organizations identify, attract, and hire top We are currently seeking a EHS Manager for a client within the ...

Amteck, LLC

Project Manager

Auburn, AL

Collaborate with HR and Operations teams to support workforce planning and project staffing ... Experience managing commercial and industrial electrical construction projects * Demonstrated ...

Amteck, LLC

Project Manager

Columbus, GA

Collaborate with HR and Operations teams to support workforce planning and project staffing ... Experience managing commercial and industrial electrical construction projects * Demonstrated ...

Knauf Insulation

Production Superintendent

Lanett, AL · On-site

Manage Plant workforce for the crew assigned. Lead and mentor all primary workforce within the building during time onsite. * Lead Daily Shift Communication Meetings with the off-going shift ...

Zobility

Be Seen First

MRO Indirect Buyer

Auburn, AL · On-site

$60K - $80K/yr

Company Description Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany ...

Golden State Foods

Operations Manager

Opelika, AL

... workforce. * Stakeholder Management (15%): Establish and maintain strong relationships with ... customers, vendors, and raw material suppliers to enhance the company's reputation within the ...

Golden State Foods

Operations Manager

Opelika, AL · On-site

... workforce. * Stakeholder Management (15%): Establish and maintain strong relationships with ... customers, vendors, and raw material suppliers to enhance the company's reputation within the ...

Swift Transportation

Terminal Manager

Opelika, AL · On-site

$77K/yr

Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business ... Interact with DC Management Staff to ensure store service needs are being met on a daily basis and ...

Swift Transportation

Terminal Manager

Opelika, AL

$77K/yr

Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business ... Interact with DC Management Staff to ensure store service needs are being met on a daily basis and ...

Swift Transportation

Terminal Manager

Opelika, AL

$77K/yr

Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business ... Interact with DC Management Staff to ensure store service needs are being met on a daily basis and ...

Swift Transportation

Terminal Manager

Opelika, AL · On-site

Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business ... Interact with DC Management Staff to ensure store service needs are being met on a daily basis and ...

Applebee's

Assistant Manager

Phenix City, AL · On-site

Position Description As an Applebee's ® Assistant Manager, you will be engaged in all aspects of ... We are committed to creating a diverse and inclusive workforce and providing reasonable ...

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All JobsWorkforce JobsWorkforce Manager JobsWorkforce Manager Jobs in Valley, AL

Workforce Manager information

See Valley, AL salary details

$19.9K

$60.8K

$129K

How much do workforce manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for workforce manager in Valley, AL is $60,838.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,800.00 and $73,200.00 per year, depending on experience, location, and employer.

How does a workforce manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

What is a workforce manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

More about Workforce Manager jobs
What cities near Valley, AL are hiring for Workforce Manager jobs? Cities near Valley, AL with the most Workforce Manager job openings:
Workforce Manager jobs near you

Supervisor Client Care - onsite, Columbus

Synovus

Columbus, GA • On-site

Full-time

Posted 13 days ago

Synovus rating

8.9

Company rating: 8.9 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

12th of 171 rated banks

Job description

Job Summary:
Supervises and oversees the day-to-day activities and operations team members with contact center functions and continuous improvement initiatives. Provides direction, leadership and guidance to team members. Plans, evaluates, and documents team performance to ensure internal and external clients are receiving the highest level of professional and courteous support services. Assists Team Leads with floor coverage and serves as an escalation point for addressing and resolving the most difficult and complex client and banker issues. Supports the planning and improvements to systems and processes in support of Pinnacle strategic plans to foster automation, enhance client experience, improve overall service quality, support business growth, improve cost effectiveness and lead to greater productivity and efficiency. Monitors and analyzes data used in making decisions related to driving improvements in team member performance, speed to answer, handle times, quality and overall client and team member satisfaction.
Job Duties and Responsibilities:
  • Leads the team as a subject matter expert in supporting multiple business and support units by providing information used in governance and decision-making. Directs self or team to provide appropriate levels of support, based upon priority and criticality to upper management, technical and business support partners.
  • Assists with planning, research and implementation of simple to complex projects necessitating the origination and application of new and unique approaches. May assist with multiple initiatives simultaneously.
  • Identifies trends and opportunities for implement and recommends solutions for technology and business issues. Possesses strong knowledge of the information needs of business and support units and coordinates with technical and business support partners to meet those needs.
  • Partners with workforce management team to complete staffing and scheduling coordination efforts to ensure proper coverage of functions, prioritization and delegation of tasks and workflows.
  • Achieves operational objectives by contributing information and recommendations for strategic plans to prepare action plans, implementing into production and call center standards while determining system improvements.
  • Ensures established standards, goals and service levels for key metrics such as speed to answer, handle time, adherence to assigned schedule, knowledge of products and services, quality, etc. are continuously met. Manages any "cleanup" efforts to optimize reporting and completion of required maintenance tasks.
  • Conducts huddles and regular meetings with team members to continuously communication key information regarding changes to business and/or bank policies, procedures, products and services.
  • Coordinates and participates in user acceptance testing as part of a variety of Client Care program and system initiatives. May assist with providing project management and coordination efforts regarding special group projects and initiatives.
  • Monitors Call Center activity, queues, and inbound call quality to ensure that client service and production standards are met and maintained keeping team members aware of inbound calls, calls that are waiting. Works with other members of management to address problems when they arise. Reviews feedback data with team members providing improvement opportunities. Assists in the development of training documents that support Client Care operations.
  • Serves as an escalation point for resolving the most difficult client or team member issues. Researches, resolves and responds to escalated cases and problems through direct action or referral to the appropriate person/department; makes decision regarding payments and other request as needed. Initiates service recovery efforts with clients, as needed, regarding inquiry follow-up.
  • Responsible for contributing to bank deposit growth; utilize and promote the needs bases sales concept; identify clients needs and match other bank services and products to those needs; participate in training on various products and services available for solicitation.
  • Administers post-classroom training of new hires, ensuring a comprehensive understanding of departmental and bank policies, procedures, products and services. Serves as a change agent for Client Care assisting with organizational effectiveness, improvement and development.
  • Demonstrates Pinnacle HERO characteristics each day including honoring the client covenant, exceeding expectations, recognizing client needs and owning the client experience.
  • Maintains a current knowledge base of all products and services available through the bank, to include changes and enhancements; ensure Contact Center Specialists are aware of these products and services, and trained accordingly.
  • Holds team members accountable in all areas of performance including achievement in both sales and service goals, first call resolutions, dropped call metrics and other established call center performance standards.
  • Conducts interviews, hires, plans, assigns or directs work, appraising performance, documenting and communicating progressing counesling sessions, and resolving performance problems.
  • Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the firm. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters.
  • Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Firm authority in a timely fashion.
  • Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Minimum Education: Bachelor's degree in Business, Finance, Computer Science or related field or an equivalent combination of education and experience.
Minimum Experience: Demonstrated competency as a Client Care Team Lead or eight years of Retail Banking or related contact center experience Regular office environment;
Required Knowledge, Skills & Abilities:
  • May sit for long periods of time;
  • Talk and hear regularly;
  • Use of hands, ability to reach;
  • Ability to see objects up close or at a distance, use peripheral vision, identify basic colors;
  • Up to 10 pounds weight lifting/force exertion required;
  • Weight/force exertion required less than 10% of the time;
  • Travel required less than 10% of the time.

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