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Workforce Manager Jobs in Tennessee (NOW HIRING)

Alana Home Care

Director of Workforce

Franklin, TN

$100K - $125K/yr

Manage and coach the recruiting team * Establish weekly hiring goals and accountability * Improve ... Fill rate * Workforce utilization * Recruiting ROI * Caregiver engagement Present insights and ...

Rocky Top

Certified Nursing Assistant CNA STNA

Rocky Top, TN · On-site

$13.25 - $17.50/hr

Career Growth: Unlock opportunities for advancement through cross-training and shadowing in diverse departments like Medication Tech, Workforce Manager, Activities and beyond! * Competitive ...

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Workforce Manager information

See Tennessee salary details

$22.7K

$69.4K

$147K

How much do workforce manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for workforce manager in Tennessee is $69,357.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,100.00 and $83,500.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Workforce Manager, salaries of $300,000 or more are typically found in senior leadership roles such as Director or Vice President of Human Resources or Operations, especially in large organizations. High compensation may also be available in specialized consulting, executive roles, or industries with high demand for strategic workforce planning, often requiring extensive experience and advanced certifications. These positions usually involve overseeing large teams, implementing organizational strategies, and utilizing advanced HR or management tools.

How does a Workforce Manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What are the key skills and qualifications needed to thrive as a Workforce Manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

What does a workforce manager do?

A workforce manager oversees staffing, scheduling, and resource allocation to ensure operational efficiency. They analyze workforce data, coordinate with departments, and use tools like scheduling software to meet organizational goals. Strong communication and analytical skills are essential for this role.

What Is a Workforce Manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

What is the role of a workforce manager?

A workforce manager oversees staffing, scheduling, and resource allocation to ensure that an organization meets its operational goals. They analyze workforce data, coordinate with HR and department managers, and often use workforce management software to optimize productivity and labor costs.

What is the WFM salary?

The salary for a Workforce Manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Many roles also include benefits such as health insurance and performance bonuses, and require skills in workforce planning, analytics, and scheduling tools.
More about Workforce Manager jobs
What are the most commonly searched types of Workforce jobs in Tennessee? The most popular types of Workforce jobs in Tennessee are:
What are popular job titles related to Workforce Manager jobs in Tennessee? For Workforce Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Workforce Manager jobs in Tennessee look for? The top searched job categories for Workforce Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Workforce Manager jobs? Cities in Tennessee with the most Workforce Manager job openings:
Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Tennessee as of July 2026, with employment types broken down into 85% Full Time, 11% Part Time, 2% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $69,357 per year, or $33.3 per hour.
director, Workforce Technology & Digital Experience

director, Workforce Technology & Digital Experience

Starbucks

Nashville, TN • On-site

Full-time

Posted 21 days ago

Starbucks rating

6.7

Company rating: 6.7 out of 10

Based on 3,596 frontline employees who took The Breakroom Quiz

3rd of 16 rated cafes

Job description

Now Brewing - dir, Workforce Management & Coffeehouse Systems! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company-one that celebrates tradition while continuously evolving how we operate and serve. Today, that evolution is powered by technology platforms that enable scale, consistency, and exceptional partner experiences.
As the dir, Workforce Management & Coffeehouse Systems, you will play a critical role in advancing our enterprise technology strategy, leading the platforms that underpin retail labor, scheduling, and in-store partner tooling. This role sits at the intersection of Partner Tech, Retail Operations, and Enterprise Data & Analytics, driving platform-based solutions that balance standardization, flexibility, and innovation at scale.
You will lead the strategy, engineering, and delivery for Workforce Management (WFM) and Digital Experience platforms, ensuring these systems operate as enterprise-grade, resilient, and extensible capabilities that unlock business outcomes-not just point solutions. These products are at the heart of shift execution and should increasingly leverage AI and intelligent automation to improve productivity, accelerate decision-making, and enhance problem solving for partners and operators.
As a Retail Operations Tools Director, you will:
Drive enterprise platform strategy and modernization
  • Lead modernization efforts across core WFM platform to UKG and streamline overall ecosystem.
  • Define and execute a multi-year platform strategy for Workforce Management and Retail Digital Experience aligned to enterprise architecture principles
  • Transition from fragmented tools to scalable, product-centric platforms that enable reuse, integration, and speed to market

Deliver engineering excellence at scale
  • Lead engineering teams to build and operate secure, highly available, API-driven platforms
  • Establish standards for architecture, integration patterns, DevSecOps, and observability
  • Drive improvements in system reliability, performance, and cost efficiency across mission-critical retail systems

Enable business outcomes through technology
  • Translate retail and partner needs into scalable platform capabilities (labor optimization, scheduling, partner experience)
  • Partner with Retail, HR, and Data teams to embed analytics-driven decisioning and AI-enabled insights into WFM and in-store tools to increase productivity and solve operational problems faster
  • Ensure platforms are designed for adaptability across markets while maintaining enterprise consistency

Lead and develop high-performing teams
  • Build and lead a diverse organization of engineering leaders, product-aligned teams, and platform specialists
  • Create a culture of accountability, continuous improvement, and talent development
  • Coach leaders and teams to operate with a product mindset and enterprise ownership mentality

Influence across the enterprise
  • Partner with senior leaders across Partner Tech, Retail Operations, HR, and Enterprise Data & Analytics
  • Drive alignment on platform investment, prioritization, and trade-offs
  • Shape vendor strategy and relationships to maximize value from strategic platforms and partners

Balance innovation with operational excellence
  • Own end-to-end accountability for platform performance, availability, and delivery outcomes
  • Ensure the right balance between run, optimize, and transform across critical retail systems
  • Lead through complexity, making clear, data-driven decisions in a high-scale environment

We'd love to hear from people with:
  • 10+ years of progressive technology leadership experience, with deep exposure to enterprise platforms
  • 5+ years of people leadership, including leading leaders and building high-performing engineering organizations

Workforce Management platform expertise
  • Proven experience leading or implementing enterprise WFM solutions, including:
    • UKG (Kronos), Blue Yonder (JDA), Or comparable large-scale labor, scheduling, or workforce optimization platforms
  • Strong understanding of labor forecasting, scheduling optimization, compliance, and retail workforce processes

Engineering and platform leadership
  • Deep experience in modern architecture patterns (cloud-native, APIs, microservices, event-driven design)
  • Experience leading large-scale platform modernization or transformation initiatives
  • Proven ability to operate and scale mission-critical, high-availability systems
  • Experience identifying and applying AI, automation, and intelligent tooling to improve productivity, streamline operations, and accelerate problem resolution in enterprise environments

Enterprise leadership and influence
  • Demonstrated ability to connect technology decisions to business outcomes
  • Strong executive communication and cross-functional leadership skills
  • Experience operating in complex, matrixed environments with senior stakeholders

People and culture leadership
  • Track record of building, coaching, and developing leaders and teams
  • Ability to foster a high-performing culture grounded in accountability and growth
  • Strong focus on talent development, succession planning, and organizational health
  • Bachelor's degree in Computer Science, Engineering, or related field (advanced degree preferred)

Why this role matters
This role is pivotal in shaping Starbucks' transition to enterprise platform-based retail operations. By modernizing Workforce Management and Digital Experience capabilities, you will directly impact partner experience, operational efficiency, and enterprise scalability-ensuring our technology foundation can support continued growth and innovation.
Preferred Qualification
  • Experience with micro-services environment running at very high requests/sec (10K/sec)
  • Experience with building and managing high volume distributed transactional systems
  • Experience with building cloud native applications
  • Experience with data lakes / data warehousing systems
  • 10+ years' experience building and leading teams of engineers.
  • Enterprise services product management or ownership experience.
  • Prior experience leading the design, execution, and continuous improvement of enterprise-wide, complex products and/or services.
  • Deep subject matter expertise in Marketing platforms.
  • Demonstrated experience directing the software development function, including the process, design, development, delivery and maintenance of software products and services.
  • Demonstrated experience developing and delivering solutions for retail, internet, or similar companies.
  • Exceptional communication and presentation skills: you can communicate conceptual ideas, engineering rationale and technical challenges both verbally and visually, to a wide range of audiences.
  • Experience working with distributed teams.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.

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