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Workforce Manager Jobs in Oregon (NOW HIRING)

Point C

Workforce Manager

OR · On-site +1

The Workforce Manager is responsible for supporting workforce management systems, forecasting workload demand, scheduling staff, and optimizing staffing efficiency across operations. This role ...

Human Interest

Intraday Workforce Analyst

OR · On-site +1

About the role As an Intraday Workforce Analyst you will support all of our Customer Success teams ... You will be responsible for managing and optimizing real-time staffing, service levels and ...

Five9

Product Management Director - Workforce Engagement

OR · On-site +1

$232K - $243K/yr

We are seeking a Product Management Director - Workforce Engagement to lead the future of intelligent workforce engagement at Five9. This is an individual contributor (IC) role for a seasoned product ...

Motive

Director of Product, Workforce Management

OR · On-site +1

$232K - $243K/yr

As the Director of Product, Workforce Management, you will lead the management and execution of our Workforce Management suite of products. Managing a team of Product Managers, you will be ...

Visier Solutions Inc

Workforce Planning Advisor

OR · On-site +1

Direct cross-organizational delivery pods (comprising Project Managers, Data Consultants, Product ... Workforce Transformation Expertise: Hands-on experience leading workforce transformation ...

Teleperformance

... Workforce Management Analyst experience a must * Must have solid customer service skills * Must have solid verbal and written communications skills * Must be flexible with ability to work any ...

Amazon

Area Manager

Portland, OR · On-site

... Manager ... In this role, you will lead a team of hourly workforce and will be responsible for engaging your ...

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All JobsWorkforce JobsWorkforce Manager JobsWorkforce Manager Jobs in Oregon

Workforce Manager information

See Oregon salary details

$26.4K

$80.8K

$171.3K

How much do workforce manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for workforce manager in Oregon is $80,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,200.00 and $97,300.00 per year, depending on experience, location, and employer.

What is a workforce manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

How does a workforce manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

What degree do you need for workforce management?

A workforce manager typically needs at least a bachelor's degree in fields such as business administration, human resources, or management. Relevant skills include data analysis, communication, and familiarity with workforce management software; some roles may prefer or require a master's degree or professional certification.
More about Workforce Manager jobs

What are the most commonly searched types of Workforce jobs in Oregon?

The most popular types of Workforce jobs in Oregon are:

What job categories do people searching Workforce Manager jobs in Oregon look for?

The top searched job categories for Workforce Manager jobs in Oregon are:

What cities in Oregon are hiring for Workforce Manager jobs?

Cities in Oregon with the most Workforce Manager job openings:

Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Oregon as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $80,795 per year, or $38.8 per hour.

Workforce Manager

Point C

OR • On-site, Remote

Full-time

PTO

Posted 22 days ago

Job description

The Workforce Manager is responsible for supporting workforce management systems, forecasting workload demand, scheduling staff, and optimizing staffing efficiency across operations. This role ensures accurate reporting, system configuration, and performance monitoring to improve service levels, productivity, and operational outcomes.

Primary Responsibilities:

  • Analyze historical data to forecast call volume/workload trends
  • Develop short-term and long-term staffing models
  • Monitor real-time adherence and staffing levels
  • Recommend adjustments based on performance metrics
  • Build and maintain employee schedules
  • Manage shift bids, PTO planning, and staffing coverage
  • Support intraday management decisions
  • Ensure staffing aligns with service-level goals
  • Maintain Workforce Management platforms (e.g., Zendesk, ADP)
  • Configure queues, skills, schedules, and forecasting inputs
  • Troubleshoot system issues and partner with IT/vendors
  • Support upgrades and enhancements
  • Partner with operations leaders on staffing strategies
  • Identify efficiency improvement opportunities
  • Support workforce planning meetings / Maintain documentation and process workflows

Qualifications:

  • Bachelor's degree in Business, Analytics, IT, or related field (or equivalent experience)
  • 2+ years' Workforce Management or call center analytics experience
  • Experience with WFM platforms (Zendesk, HubSpot, Verint, NICE, Aspect, UKG, Genesys, etc.)
  • Advanced Excel skills (pivot tables, formulas, trend analysis)
  • Strong analytical and problem-solving ability
  • Attention to detail and data accuracy
  • Experience supporting multi-site or multi-channel environments preferred
  • SQL, Power BI, or Zendesk "CRM" experience preferred
  • Knowledge of forecasting models preferred
  • Healthcare, contact center, or operations background preferred

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