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Workforce Manager Jobs in Kentucky (NOW HIRING)

Chewy

CS Workforce Specialist II

Louisville, KY · On-site

The primary collaborators are other members of the wider Workforce Management and Capacity Planning Team, Human Resources Team, Operations Leadership, and most importantly our Chewy Pharmacy Team ...

Bertelsmann

Operations Manager

Louisville, KY · On-site

Monitor and ensure frontline supervisors accurately account for labor utilization through UKG and other workforce management tools. * Prepare operational reports and analyze weekly, monthly, and ...

Arvato

Operations Manager

Louisville, KY · On-site

Monitor and ensure frontline supervisors accurately account for labor utilization through UKG and other workforce management tools. * Prepare operational reports and analyze weekly, monthly, and ...

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Workforce Manager information

See Kentucky salary details

$21.7K

$66.4K

$140.7K

How much do workforce manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for workforce manager in Kentucky is $66,370.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $79,900.00 per year, depending on experience, location, and employer.

How does a workforce manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

What is a workforce manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

More about Workforce Manager jobs
What are the most commonly searched types of Workforce jobs in Kentucky? The most popular types of Workforce jobs in Kentucky are:
What job categories do people searching Workforce Manager jobs in Kentucky look for? The top searched job categories for Workforce Manager jobs in Kentucky are:
What cities in Kentucky are hiring for Workforce Manager jobs? Cities in Kentucky with the most Workforce Manager job openings:
Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Kentucky as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $66,370 per year, or $31.9 per hour.

CS Workforce Specialist II

Chewy

Louisville, KY • On-site

Full-time

Re-posted 22 days ago

Chewy rating

6.9

Company rating: 6.9 out of 10

Based on 226 frontline employees who took The Breakroom Quiz

9th of 39 rated national retailers

Job description

Job Description:
Our Opportunity
Chewy, the fastest growing e-commerce retail businesses and Pet Pharmacy in the United States today, is seeking a Customer Service Workforce Specialist II who is hard-working, analytical, and can think creatively. This individual contributor supports Pharmacy Operations through a combination of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time performance management to ensure Service Level Agreements (SLAs). The primary collaborators are other members of the wider Workforce Management and Capacity Planning Team, Human Resources Team, Operations Leadership, and most importantly our Chewy Pharmacy Team Members. This would be a hybrid position hubbed at either our Pittston, PA or Louisville, KY (Fern Valley) locations.
Are you read to lead the pack? Our team looks forward to speaking with you!
Why you'll love working here:
Safety, Health, and Culture are top priorities at Chewy Pharmacy with all our roles and locations. We offer the following benefits for our team :
  • Climate-controlled environment

  • Employee 20% Discount Program at Chewy for all your pet needs

  • Team building events and company-sponsored luncheons

  • Career growth and promotion opportunities

  • Insurance eligibility on the 1st of the Month

What You'll Do:
  • Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments to improve resource efficiency and achieve service level goals and other business objectives

  • demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of efficient schedules and real-time and intraday management to support a multi-department contact center operations

  • Supervise queues & schedule staffing, plan seating capacity for shifts, communicate overtime and time off needs

  • Manage, track and report on operational performance & business metrics

  • Partner with Pharmacy Operations teams to achieve service level goals and business objectives for a multi-site operation

  • Maintain constant communication with Pharmacy Operations teams to coordinate needed staffing adjustments based on current and forecasted results

  • Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation

  • Generate and evaluate staffing schedules and ensures data updates into scheduling system

  • Compares results to forecast and find opportunities for improvement

  • Provide periodic (Daily/Weekly/Monthly) performance reports to leadership

  • Other duties as assigned

What You'll Need:
  • Minimum of 1 year of experience performing WFM functions (specifically real-time management and/or scheduling) in a multi-department and/or multi-site contact center environment required

  • Proven proficiency working with and manipulating data, crafting reports, visualizations and presentations from scratch

  • Functional knowledge of WFM software and platforms (NICE IEX, Calabrio, Verint, etc.) that includes real-time adherence preferred

  • Understanding of overall operational activities including phone, email, chat, back office work item processing, and social media support

  • Must have an excellent solid understanding of Excel and other Windows based programs (Word, PowerPoint, etc.), with the capacity to prioritize/analyze data in a structured manner.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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