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Workforce Manager information

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$25K

$76.5K

$162.1K

How much do workforce manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for workforce manager in Delaware is $76,483.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $92,100.00 per year, depending on experience, location, and employer.

What is a workforce manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

How does a workforce manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

What degree do you need for workforce management?

A workforce manager typically needs at least a bachelor's degree in fields such as business administration, human resources, or management. Relevant skills include data analysis, communication, and familiarity with workforce management software; some roles may prefer or require a master's degree or professional certification.
More about Workforce Manager jobs

What are the most commonly searched types of Workforce jobs in Delaware?

The most popular types of Workforce jobs in Delaware are:

What job categories do people searching Workforce Manager jobs in Delaware look for?

The top searched job categories for Workforce Manager jobs in Delaware are:

What cities in Delaware are hiring for Workforce Manager jobs?

Cities in Delaware with the most Workforce Manager job openings:

Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Delaware as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $76,483 per year, or $36.8 per hour.

Workforce Management Senior Forecasting Analyst

Wilmington, DE • On-site

2599 Barclays Services LLC
See more jobs at 2599 Barclays Services LLCexternal

$100 - $125/hr

Other

Re-posted 5 days ago

Job description

Overview

Role: Workforce Management Senior Forecasting Analyst. The role focuses on optimising staffing levels, forecasts, scheduling and workforce allocation through data analysis to enhance customer experience in the bank7s operations.

Responsibilities
  • Manage staffing optimisation levels, forecasting and scheduling resources by analysing data, business volume and trends to support the workforce allocation process.
  • Collaborate with teams across the bank to align and integrate workforce management processes and governance.
  • Develop and implement workforce management strategies, processes and controls to mitigate risks and maintain efficient banking operations.
  • Identify areas for improvement, provide recommendations for changes in workforce management processes, and coach colleagues in highlighted areas.
  • Monitor industry trends and developments to implement best practice in workforce management services.
  • Participate in projects and initiatives to improve workforce management efficiency and effectiveness.
  • Develop and manage staffing schedules to optimise staffing levels to meet business needs.
  • Prepare operational readiness plans to support the business in achieving desired customer outcomes.
  • Forecast and analyse to support decision-making, balancing customer experience, operational efficiency, and cost outcomes across multiple lines of business.
Qualifications and Skills
  • Experience using data analysis and problem-solving to support business decision-making and forecasting.
  • Experience working with large datasets; coding knowledge such as Python or similar tools; proficiency in MS Office.
  • Ability to manage stakeholder relationships and communicate insights across business functions.
  • Knowledge of Workforce Management forecasting and analytics in operational environments; familiarity with advanced forecasting methods and time series modelling.
  • Understanding of contact center data environments, including AWS or similar platforms.
Additional Information

This role is located in Wilmington, DE and Henderson, NV. Salary range for Henderson, NV: Minimum $90,000 – Maximum $130,000 base salary. The stated salary includes base pay only; other compensation or benefits may apply. The description aligns with Barclays values and expectations for professional conduct.

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