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Workforce Management Real Time Analyst Jobs in Georgia

NTT DATA Services

$164K/yr

Administer and support Infor Workbrain / Infor Workforce Management. * Configure and maintain time ... Strong analytical and problem-solving skills. Key Skills * Time & Attendance, Workforce Scheduling ...

Invesco

Senior Engineer-Workforce Management

Atlanta, GA · Hybrid

$100K - $138K/yr

Senior Engineer serves as the technical lead for Workforce Management (WFM) and Payroll ... time calculations). * Perform gap analyses and author functional/technical specifications for new ...

Invesco

Senior Engineer-Workforce Management

Atlanta, GA · On-site

$100K - $138K/yr

Senior Engineer serves as the technical lead for Workforce Management (WFM) and Payroll ... time calculations). * Perform gap analyses and author functional/technical specifications for new ...

Invesco

Senior Engineer-Workforce Management

Atlanta, GA · On-site

$100K - $138K/yr

Senior Engineer serves as the technical lead for Workforce Management (WFM) and Payroll ... time calculations). * Perform gap analyses and author functional/technical specifications for new ...

Invesco

Senior Engineer-Workforce Management

Atlanta, GA · On-site

$100K - $138K/yr

The Senior Engineer will serve as the technical lead for Workforce Management and Payroll ... time calculations). • Perform gap analyses and author functional/technical specifications for new ...

ADP

Tactical Workforce Planning Analyst

Augusta, GA · On-site

Develop a strategic approach to workforce management that combines insights from workforce ... Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply ...

KPMG

Director, Workforce Transformation

Atlanta, GA · On-site

... change management, HR transformation, workforce analytics, culture). * Lead the creation and ... Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be ...

ADP

Tactical Workforce Planning Analyst

Augusta, GA · Hybrid

Develop a strategic approach to workforce management that combines insights from workforce ... Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply ...

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Showing results 21-40

All JobsWorkforce Management Real Time Analyst JobsWorkforce Management Real Time Analyst Jobs in Georgia

Workforce Management Real Time Analyst information

See Georgia salary details

$32.5K

$82.4K

$145.7K

How much do workforce management real time analyst jobs pay per year?

As of Aug 16, 2026, the average yearly pay for workforce management real time analyst in Georgia is $82,391.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $111,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce management real time analyst?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

Is a workforce management real time analyst a good career?

A workforce management real time analyst is a role focused on monitoring and adjusting staffing levels in real time to ensure optimal operational efficiency. It requires strong analytical skills, proficiency with workforce management tools, and the ability to work in fast-paced environments. This career can offer growth opportunities in operations and analytics fields.

What are the typical daily responsibilities of a workforce management real time analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What is a workforce management real time analyst?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

What are popular job titles related to Workforce Management Real Time Analyst jobs in Georgia?

For Workforce Management Real Time Analyst jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Workforce Management Real Time Analyst jobs in Georgia look for?

The top searched job categories for Workforce Management Real Time Analyst jobs in Georgia are:

Workforce Management Real Time Analyst jobs near you
Infographic showing various Workforce Management Real Time Analyst job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $82,391 per year, or $39.6 per hour.

Infor Workbrain/WFM Funcitional Analyst - REMOTE

NTT DATA Services

On-site, Remote

$164K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

118th of 224 rated it services

Job description

Req ID: 375409
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Infor Workbrain/WFM Funcitional Analyst - REMOTE to join our team in Atlanta, North Carolina (US-NC), United States (US).
Position Summary
Responsible for the administration, configuration, support, and optimization of the Infor Workforce Management (formerly Workbrain) platform. This role partners with HR, Payroll, Operations, and IT teams to ensure accurate timekeeping, scheduling, pay rule configuration, and workforce compliance. Infor Workbrain is commonly used at 25 GPI locations for time and attendance, scheduling, absence management, and payroll integration.
Key Responsibilities
  • Administer and support Infor Workbrain / Infor Workforce Management.
  • Configure and maintain time and attendance, scheduling, pay rules, accruals, and absence management.
  • Troubleshoot employee punch, scheduling, and payroll discrepancies.
  • Develop, test, and implement system enhancements and configuration changes.
  • Create and maintain reports.
  • Support labor forecasting and schedule optimization processes.
  • Manage interfaces between Workbrain, payroll, and other enterprise systems.
  • Ensure compliance with company policies, labor laws for Federal and State, complex union agreements, and overtime rules.
  • Conduct system testing, upgrades, and release validation.
  • Provide end-user training and documentation.
  • Collaborate with business stakeholders to gather requirements and recommend solutions.

Basic Qualifications
  • 5+ years of experience supporting Infor Workforce Management (Workbrain).
  • 5+ years understanding of workforce management, payroll, scheduling, and timekeeping processes.
  • 5+ years of experience configuring pay rules, attendance policies, accruals, and schedules.
  • 5+ years of experience with system integrations and interface troubleshooting.

Preferred Qualifications
  • Experience with Java-based customizations and integrations.
  • Must fully understand FLSA concepts regarding Weighted Average and Rate-in-Effect calculations
  • Knowledge of labor forecasting, schedule optimization, time clocks, Employee Transaction Manager (ETM) and workforce planning modules.
  • Strong analytical and problem-solving skills.

Key Skills
  • Time & Attendance, Workforce Scheduling, Payroll Processing, Compliance Management, Change Management, System Configuration, Requirements Gathering, HR and Supervisor Training, Troubleshooting & Support, Collaborative across all business functions, Self-motivated

Must reside in the US
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $78,948 - 164,476. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
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About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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About NTT DATA

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NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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