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Workforce Management Manager Jobs in Rochester, NY

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Workforce Management Manager information

See Rochester, NY salary details

$27.1K

$80.6K

$135.7K

How much do workforce management manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for workforce management manager in Rochester, NY is $80,588.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $114,900.00 per year, depending on experience, location, and employer.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Rochester, NY?

The most popular types of Workforce Management jobs in Rochester, NY are:

What are popular job titles related to Workforce Management Manager jobs in Rochester, NY?

For Workforce Management Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Rochester, NY look for?

The top searched job categories for Workforce Management Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Workforce Management Manager jobs?

Cities near Rochester, NY with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $80,588 per year, or $38.7 per hour.

Travel Nurse RN - Med Surg / Telemetry - $2,348 per week

BHS Workforce

Rochester, NY • On-site

$2.3K/wk

Contractor

Medical, Vision, Retirement

Posted yesterday

New

Job description

BHS Workforce is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Rochester, New York.

Job Description & Requirements
  • Specialty: Med Surg / Telemetry
  • Discipline: RN
  • Start Date: 10/13/2026
  • Duration: 16 weeks
  • 36 hours per week
  • Shift: 12 hours, nights
  • Employment Type: Travel

Requirements:

  • Active RN license in state of practice (or compact license as applicable)
  • BSN preferred; ADN accepted per facility policy
  • BLS and ACLS certification required
  • 1+ years of Med Surg Tele experience required
  • Telemetry/EKG interpretation competency required

Duties:

  • Provide comprehensive nursing care to adult patients with a wide range of medical, surgical, and cardiac conditions
  • Continuously monitor cardiac rhythms and vital signs, identifying and responding to changes in condition
  • Administer medications and treatments per physician orders, including cardiac drips as applicable
  • Manage pre- and post-operative care for surgical patients, including wound care and pain management
  • Coordinate care for patients with chronic and acute conditions, including diabetes, cardiac, and respiratory diagnoses
  • Collaborate with physicians, cardiologists, case managers, and interdisciplinary team on plan of care and discharge planning
  • Educate patients and families on condition, treatment plans, medications, and discharge instructions
  • Accurately document assessments, interventions, and patient response in the EMR
  • Manage a typical patient load of 4-6 patients per shift (varies by facility and acuity)
  • Ensure infection control and fall prevention protocols are followed

BHS Workforce Job ID #37864315. Pay package is based on 12 hour shifts and 36.0 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: Registered Nurse:Med Surg Tele,19:00:00-07:00:00

About BHS Workforce

BHS Workforce is a national, Joint Commission-accredited healthcare staffing company built on a simple promise: Tech-Enabled, Human Delivered. We pair modern technology that surfaces the right assignments fast with real recruiters who know your name, answer the phone, and stay in your corner from your first call through your final shift.

We place registered nurses and allied health professionals — including Imaging/Radiology, Respiratory Therapy, and Laboratory — in travel and contract assignments at hospitals and health systems nationwide, along with behavioral health, therapy, and per diem opportunities. Whether you’re after a specific city, a stronger paycheck, or a schedule that finally fits your life, our team helps you get there.

With recruiters across the country, BHS Workforce is mission-driven and people-first. We believe the clinicians who care for patients deserve to be cared for, too — with transparent pay, quick and honest communication, and a recruiter who treats you like a person, not a placement.

Benefits
  • Weekly pay
  • Vision benefits
  • Medical benefits
  • 401k retirement plan
  • Guaranteed Hours
  • License and certification reimbursement
  • Referral bonus

Apply