Workforce Management Analyst Remote Jobs in Rochester, NY

Overview

Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is seeking a Lead Asset Management Administrator to join the Software Asset Management team.
In this role, you will support SAM initiatives that help Deloitte manage, optimize, and govern its enterprise software portfolio. You will work across software licensing, compliance, cost optimization, entitlement management, usage analysis, and reporting to ensure Deloitte maximizes value from its software investments while reducing risk and improving transparency.
This role combines hands-on software asset management execution with data-driven analysis, vendor insight, and process improvement, supporting a governed and insight-led SAM capability aligned with enterprise technology and vendor strategies.

Recruiting for this role ends on September 30, 2026

Key Responsibilities

Software Asset Lifecycle Management

• Maintain software asset records including procurement data, contract terms, entitlements, and lifecycle status
• Track renewals, upgrades, co-terms, invoices, and license allocations
• Support software and license request fulfillment (e.g., Microsoft, Adobe, Tableau, Alteryx, AI tools)
• Maintain accurate data within ServiceNow SAM Pro

License Compliance & Optimization

• Perform license compliance activities and entitlement reconciliation
• Develop Effective License Position (ELP) reports
• Identify cost savings opportunities and optimize license usage
• Support license reclamation and optimization workflows

SaaS, Cloud & AI License Management

• Manage SaaS and subscription-based licensing models
• Analyze utilization and renewal readiness
• Support AI license tracking and cost analysis
• Understand cloud licensing and BYOL considerations

Reporting, Analytics & Data Quality

• Develop dashboards and reports for software spend and usage
• Resolve data quality issues
• Provide ad hoc reporting to stakeholders

Governance, Risk & Audit Readiness

• Maintain audit-ready documentation
• Support compliance reviews and audits
• Interpret licensing terms and requirements

Automation & Continuous Improvement

• Leverage ServiceNow SAM Pro for automation and workflow improvements
• Support continuous improvement initiatives

Cross-Functional Collaboration

• Partner with Procurement, Finance, VMO, Legal, Risk, and Technology teams
• Support vendor negotiations and renewal planning

The successful candidate will possess:

• Ability to work independently and collaborate as part of a team 
• Effective written and verbal communication skills 
• Meticulous attention to detail and quality of work product 
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams 
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment 
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines 
• Ability to provide clear guidance to others 

Qualifications Required

• 8+ years of experience in Information Technology and/or 6+ years with an advanced degree (IE, Masters, PhD, etc)
• 3-5+ years of experience in Software Asset Management and tasks including but not limited to:
• Strong knowledge of software licensing models and lifecycle management
  Experience with ServiceNow SAM Pro or similar tools
• Experience creating Effective License Position reports
• Experience with SaaS license optimization including utilization tracking and reclamation
• Ability to interpret contracts and licensing terms
• Strong analytical and data management skills
  Ability to interpret contracts and licensing terms
• Bachelor's degree in Business Administration, MIS, Computer Science or a related field and/or equivalent relevant professional experience
• Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred

• Experience with Microsoft licensing and enterprise agreements
• Strong communication and stakeholder management skills Experience managing AI or consumption-based licensing models
• Familiarity with cloud licensing and hybrid environments
• Experience building dashboards or automation in ServiceNow
• Experience identifying cost savings and optimization opportunities
• Familiarity with audit readiness and ITAM data governance
• Exposure to FinOps concepts
• Relevant certifications (CSAM, ITAM, ServiceNow)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $72,000 to $134,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. 

EA_ExpHire

#LH-1

EA_ITS_ExpHire 

Overview

Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is seeking a Lead Asset Management Administrator to join the Software Asset Management team.
In this role, you will support SAM initiatives that help Deloitte manage, optimize, and govern its enterprise software portfolio. You will work across software licensing, compliance, cost optimization, entitlement management, usage analysis, and reporting to ensure Deloitte maximizes value from its software investments while reducing risk and improving transparency.
This role combines hands-on software asset management execution with data-driven analysis, vendor insight, and process improvement, supporting a governed and insight-led SAM capability aligned with enterprise technology and vendor strategies.

Recruiting for this role ends on September 30, 2026

Key Responsibilities

Software Asset Lifecycle Management

• Maintain software asset records including procurement data, contract terms, entitlements, and lifecycle status
• Track renewals, upgrades, co-terms, invoices, and license allocations
• Support software and license request fulfillment (e.g., Microsoft, Adobe, Tableau, Alteryx, AI tools)
• Maintain accurate data within ServiceNow SAM Pro

License Compliance & Optimization

• Perform license compliance activities and entitlement reconciliation
• Develop Effective License Position (ELP) reports
• Identify cost savings opportunities and optimize license usage
• Support license reclamation and optimization workflows

SaaS, Cloud & AI License Management

• Manage SaaS and subscription-based licensing models
• Analyze utilization and renewal readiness
• Support AI license tracking and cost analysis
• Understand cloud licensing and BYOL considerations

Reporting, Analytics & Data Quality

• Develop dashboards and reports for software spend and usage
• Resolve data quality issues
• Provide ad hoc reporting to stakeholders

Governance, Risk & Audit Readiness

• Maintain audit-ready documentation
• Support compliance reviews and audits
• Interpret licensing terms and requirements

Automation & Continuous Improvement

• Leverage ServiceNow SAM Pro for automation and workflow improvements
• Support continuous improvement initiatives

Cross-Functional Collaboration

• Partner with Procurement, Finance, VMO, Legal, Risk, and Technology teams
• Support vendor negotiations and renewal planning

The successful candidate will possess:

• Ability to work independently and collaborate as part of a team 
• Effective written and verbal communication skills 
• Meticulous attention to detail and quality of work product 
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams 
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment 
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines 
• Ability to provide clear guidance to others 

Qualifications Required

• 8+ years of experience in Information Technology and/or 6+ years with an advanced degree (IE, Masters, PhD, etc)
• 3-5+ years of experience in Software Asset Management and tasks including but not limited to:
• Strong knowledge of software licensing models and lifecycle management
  Experience with ServiceNow SAM Pro or similar tools
• Experience creating Effective License Position reports
• Experience with SaaS license optimization including utilization tracking and reclamation
• Ability to interpret contracts and licensing terms
• Strong analytical and data management skills
  Ability to interpret contracts and licensing terms
• Bachelor's degree in Business Administration, MIS, Computer Science or a related field and/or equivalent relevant professional experience
• Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred

• Experience with Microsoft licensing and enterprise agreements
• Strong communication and stakeholder management skills Experience managing AI or consumption-based licensing models
• Familiarity with cloud licensing and hybrid environments
• Experience building dashboards or automation in ServiceNow
• Experience identifying cost savings and optimization opportunities
• Familiarity with audit readiness and ITAM data governance
• Exposure to FinOps concepts
• Relevant certifications (CSAM, ITAM, ServiceNow)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $72,000 to $134,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. 

EA_ExpHire

#LH-1

EA_ITS_ExpHire