Workforce Management Analyst Remote Jobs in Rochester, NY

At MVP Health Care, we're on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference-every interaction, every day. We've been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care. As a not-for-profit, we invest in what matters most: our customers, our communities, and our team.

• Growth opportunities to uplevel your career

• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team

• Competitive compensation and comprehensive benefits focused on well-being

• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.

You'll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation, humility to collaborate as a team, and a deep commitment to being the difference for our customers. Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities.

About the Opportunity

An Account Management & Engagement professional on the Growth team serves as the critical link between a company and its clients, ensuring that customer needs are met while driving revenue growth and maintaining profitable relationships. This position is pivotal for organizations that value long-term client retention, upselling, and developing mutually beneficial partnerships. The Account Manager is expected to blend strong sales acumen with exceptional customer service and strategic thinking.

Qualifications you'll bring:

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field preferred.

• Must possess, or obtain, within 60 days from date of hire, Life Accident Health (LAH) Insurance license.

• 2-5 years of experience in sales, account management, or a related client-facing role; experience in the relevant industry is a plus.

• Proven ability to achieve sales quotas, negotiate contracts, and manage the sales cycle from prospecting to closing.

• Exceptional verbal and written communication skills; able to present complex ideas clearly and persuasively to diverse audiences.

• Strong commitment to understanding and meeting client needs, with a track record of building trust and fostering long-term partnerships.

• Comfort with data analysis, forecasting, and strategic account planning; proficiency in using CRM, Artificial Intelligence, and reporting tools.

• Resourceful and proactive in addressing challenges; able to manage multiple priorities in a fast-paced environment.

• Collaborative attitude, with the ability to work effectively across departments and with remote teams.

• Flexible and resilient in the face of changing client needs, market conditions, and company priorities.

• Ability to lift and transport brochures and other materials

• Preferred Job Skills

  • Working knowledge of managed care plans, employee benefit plans, health insurance plans, and alternative funding mechanisms.

  • Consultative Selling

  • Organization & Time Management

  • Negotiation

  • Presentation Skills

  • Customer Advocacy

Your key responsibilities:

• Client Relationship Management

• Sales Growth & Revenue Generation

• Customer Onboarding & Support

• Negotiation & Contract Management

• Collaboration with Internal Teams

• Market Intelligence

• Reporting & Analysis

• Problem-Solving

• Compliance & Documentation

• Other duties as assigned by leadership.

Where you'll be:

• Field - virtual with local travel: Schenectady or Rochester, NY

Pay Transparency

MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.
We do not request current or historical salary information from candidates.

MVP's Inclusion Statement

At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.
MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications.

To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team athr@mvphealthcare.com.