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Network Operations Center Manager Jobs in Rochester, NY

Northwest Bank

Financial Center Manager

Webster, NY · On-site

$55K - $80K/yr

Accountable for all operational activities within the financial center, including financial center cash management, compliance with regulatory requirements, and adherence to internal policies and ...

Northwest Bank

Financial Center Manager

Webster, NY

$55K - $80K/yr

Operational Soundness: Accountable for all operational activities within the financial center, including financial center cash management, compliance with regulatory requirements, and adherence to ...

Northwest

Financial Center Manager

Webster, NY · On-site

$55K - $80K/yr

Operational Soundness: Accountable for all operational activities within the financial center, including financial center cash management, compliance with regulatory requirements, and adherence to ...

Paychex

Processing Center MGR

West Henrietta, NY · On-site

$80K - $95K/yr

Overview Supervises Fulfillment Center operation staff and oversees all operations within the facility. Establishes, maintains and oversees effective staffing, management systems, computer processing ...

Paychex

Processing Center MGR

West Henrietta, NY

$80K - $95K/yr

Overview Supervises Fulfillment Center operation staff and oversees all operations within the facility. Establishes, maintains and oversees effective staffing, management systems, computer processing ...

Paychex

Processing Center MGR

West Henrietta, NY · On-site

$80K - $95K/yr

Overview Supervises Fulfillment Center operation staff and oversees all operations within the facility. Establishes, maintains and oversees effective staffing, management systems, computer processing ...

Amarr

Assistant Distribution Center Manager

Rochester, NY · On-site

$71.61K - $95.83K/yr

Assistant Distribution Center Manager (Service Manager) Amarr (a part of ASSA ABLOY, the global ... Be responsible for establishing and enforcing operational procedures for verification of incoming ...

FirstLight

Senior NOC Technician

Victor, NY · On-site

$25 - $35/hr

There are three main roles in the Network Operation Center (NOC). Surveillance, Repair, and ... Management of technically escalated issues that may require hands-on management of 3rd party vendor ...

Walmart

Optical Center Manager

Batavia, NY · On-site

$38.50 - $50/hr

... operational and quality assurance reviews developing and implementing action plans to improve ... Center by hiring training mentoring assigning duties providing recognition and promoting a ...

Walmart

Optical Center Manager

Brockport, NY · On-site

$38.50 - $50/hr

... operational and quality assurance reviews developing and implementing action plans to improve ... Center by hiring training mentoring assigning duties providing recognition and promoting a ...

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Network Operations Center Manager information

See Rochester, NY salary details

$21.7K

$100.3K

$144.5K

How much do network operations center manager jobs pay per year?

As of May 28, 2026, the average yearly pay for network operations center manager in Rochester, NY is $100,319.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,900.00 and $112,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Network Operations Center Manager, and why are they important?

To thrive as a Network Operations Center Manager, you need strong expertise in network infrastructure, incident management, and IT operations, typically supported by a degree in information technology or a related field. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and certifications such as CCNA or CompTIA Network+ are highly valuable. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and responding rapidly to network events. These skills ensure efficient network performance, minimize downtime, and maintain organizational productivity.

How does a Network Operations Center (NOC) Manager typically collaborate with other IT departments to ensure seamless network performance?

A NOC Manager plays a crucial role in coordinating with other IT departments such as security, infrastructure, and application teams to maintain optimal network performance. This often involves regular meetings to discuss upcoming changes, incidents, or upgrades, as well as joint troubleshooting during network outages or performance issues. Effective communication and collaboration are key, as the NOC Manager must ensure that all stakeholders are informed about network health and any potential risks. By fostering strong interdepartmental relationships, the NOC Manager helps create a proactive environment that minimizes downtime and enhances the organization's overall IT resilience.

What does a Network Operations Center (NOC) Manager do?

A Network Operations Center (NOC) Manager oversees the team responsible for monitoring, maintaining, and troubleshooting an organization's network infrastructure. They ensure network systems run smoothly, manage incident responses, and coordinate repairs or upgrades to minimize downtime. NOC Managers also develop processes, train staff, and communicate with other IT departments to ensure network reliability and security. Their role is crucial for maintaining business continuity and supporting organizational IT needs.

What is the difference between Network Operations Center Manager vs Network Engineer?

AspectNetwork Operations Center ManagerNetwork Engineer
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like Cisco CCNA, CCNP, or Network+ are commonRequires similar degrees and certifications such as CCNA, CCNP, or CompTIA Network+
Work EnvironmentLeads NOC teams, manages network monitoring, incident response, and operational proceduresDesigns, implements, and troubleshoots network infrastructure; works on network configuration and optimization
Industry UsageCommonly employed in large organizations, telecoms, and managed service providersFound across various industries including IT, telecommunications, and enterprise networks

The main difference is that the Network Operations Center Manager oversees the entire NOC team and operational processes, focusing on management and coordination. In contrast, the Network Engineer is hands-on, working directly on network design, configuration, and troubleshooting. Both roles require similar certifications and work environments, but their responsibilities differ in scope and focus.

What are the most commonly searched types of Network Operations Center jobs in Rochester, NY? The most popular types of Network Operations Center jobs in Rochester, NY are:
What are popular job titles related to Network Operations Center Manager jobs in Rochester, NY? For Network Operations Center Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Network Operations Center Manager jobs in Rochester, NY look for? The top searched job categories for Network Operations Center Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Network Operations Center Manager jobs? Cities near Rochester, NY with the most Network Operations Center Manager job openings:
Network Operations Center Manager jobs near you
Infographic showing various Network Operations Center Manager job openings in Rochester, NY as of May 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 3% Hybrid, and 1% Remote job distribution, with an average salary of $100,319 per year, or $48.2 per hour.
Network Operations Center (NOC) Technician - Tier 1

Network Operations Center (NOC) Technician - Tier 1

Brite

Victor, NY • On-site

$45K - $55K/yr

Full-time

Posted 26 days ago

Job description

JOB SUMMARY

The Network Operations Center (NOC) Technician is responsible for performing all essential duties of an ITIL Service desk for a leading Managed Service provider. The NOC Technician is responsible for managing multiple IT tickets while supporting customer networks and IT infrastructure. This position is required to analyze problems, troubleshoot, and find appropriate customer resolutions. This position also requires researching and testing new products and features to help ensure the best customer experience.

ESSENTIAL FUNCTIONS
  • Manage service tickets within designated SLA.
  • Field a high volume of service calls.
  • Ensure customer satisfaction throughout working a ticket from start to finish.
  • Troubleshoot basic computer and networking issues over the phone and via email.
  • Document troubleshooting steps in documentation source (general or customer specific).
  • Document customer interactions and resolutions within the support ticket.
  • Run diagnostics and evaluate results to resolve reported computer/software issues.
  • Escalate issues to the appropriate next level.
  • Perform customer onsite visits to troubleshoot/repair workstations and printers.
  • Analyze and identify software/hardware systemic issues.
  • Maintain documentation database to ensure consistent customer interactions.
    • OTHER DUTIES
  • Participates in special projects as required.
  • Accomplishes all other duties and tasks as appropriately assigned or requested.
    • EDUCATION & EXPERIENCE
  • Bachelor’s degree in Computer Science, Management Information Systems or related field and at least two years of experience in an enduser support role within a high volume, time sensitive support environment.
  • A+, Security+, Checkpoint CCSA, Network+, MCSE certifications preferred.
  • Experience in cloud backup solutions, Datto a plus.
    • KNOWLEDGE, SKILLS & ABILITIES
  • Knowledge in troubleshooting and resolving workstationbased software issues with Microsoft Windows 7, 8 and 10, Microsoft Office 2007, 2010, 2013 and 2016, Microsoft Online Services, including Office 365, and domain and workgroup environments.
  • Strong hardware repair and troubleshooting skills with PC desktops and laptops.
  • Ability to support and troubleshoot serverbased software issues with Microsoft Windows Server 2003, 2008, 2012 R2 and 2016, Microsoft Windows Active Directory, on premise Microsoft Exchange 2003, 2007 and 2010, Microsoft Office 365 and hosted Microsoft Office 365, and Microsoft SQL 2005, 2008, and 2012 server, Microsoft Hyper V and VMWare, Microsoft PowerShell, major antivirus solutions, and enterprise class backup solutions.
  • Phone etiquette.
  • Ability to address a variety of technical issues.
  • Customer service skills.
  • Excellent listening skills.
  • Exceptional verbal and written communication skills.
  • Effective project management skills.
  • Selfdirected and results oriented.

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