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Network Operations Center Manager Jobs in Rochester, NY

Noblesoft Technologies

Network Engineer L2

Webster, NY · On-site

$30 - $35/hr

Position: Network Engineer L2 Location: Webster NY - Onsite * Expertise with - DCLAN and WAN ... Establishing and managing a Data Center Operations Team responsible for the planning, installation ...

Paylocity

Call Center Manager

Pittsford, NY · On-site

... Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your ... Position Overview: Call Center Manager (internally titled Client Services Manager Ops) play a ...

Paylocity

Call Center Manager

Pittsford, NY · On-site

... Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your ... Position Overview: Call Center Manager (internally titled Client Services Manager Ops) play a ...

FirstLight

Senior NOC Technician

Victor, NY · On-site

$25 - $35/hr

There are three main roles in the Network Operation Center (NOC). Surveillance, Repair, and ... Management of technically escalated issues that may require hands-on management of 3rd party vendor ...

Iberdrola

Lead Telecom Network Architect

Rochester, NY · On-site

... operations and proactive network monitoring in conjunction with monitoring and management ... Analyze network flows, performance, and disaster recovery optimization starting at the data center ...

Iberdrola

Lead Telecom Network Architect

Rochester, NY · On-site

... operations and proactive network monitoring in conjunction with monitoring and management ... Analyze network flows, performance, and disaster recovery optimization starting at the data center ...

GoNetspeed

Technical Support Representative

Rochester, NY

$20 - $25/hr

... Network Operations Center. This candidate will be responsible for providing Level I and potentially ... This person will directly report to the NOC Manager and will interface with the other work groups ...

GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

... Network Operations Center. This candidate will be responsible for providing Level I and potentially ... This person will directly report to the NOC Manager and will interface with the other work groups ...

GoNetspeed

Technical Support Representative

Rochester, NY

$20 - $25/hr

... Network Operations Center. This candidate will be responsible for providing Level I and potentially ... This person will directly report to the NOC Manager and will interface with the other work groups ...

Collabera

Network Engineer

Rochester, NY

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... Operation technician Jobs, Network Support Analyst Jobs, NOC Technician Jobs , Central Office ...

Northland Controls

GSOC Operator

Pittsford, NY · On-site

$18 - $22/hr

The Global Security Operations Center (GSOC) Operator plays a critical role in monitoring daily ... Respond to and manage alarms and incidents. * Respond to various calls for service, customer ...

CentriLogic

Data Center Technician

Rochester, NY

Create Lenel badges and manage access for all Customer and Company access badges. * Maintains the ... Installing switches, routers, and network hardware Skills, Knowledge & Competencies: * Should be ...

CentriLogic

Data Center Technician

Rochester, NY · On-site

Create Lenel badges and manage access for all Customer and Company access badges. * Maintains the ... Installing switches, routers, and network hardware Skills, Knowledge & Competencies: * Should be ...

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All JobsNetwork Operations Center JobsNetwork Operations Center Manager JobsNetwork Operations Center Manager Jobs in Rochester, NY

Network Operations Center Manager information

See Rochester, NY salary details

$21.7K

$100.3K

$144.5K

How much do network operations center manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for network operations center manager in Rochester, NY is $100,319.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,900.00 and $112,500.00 per year, depending on experience, location, and employer.

What is the difference between Network Operations Center Manager vs Network Engineer?

AspectNetwork Operations Center ManagerNetwork Engineer
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like Cisco CCNA, CCNP, or Network+ are commonRequires similar degrees and certifications such as CCNA, CCNP, or CompTIA Network+
Work EnvironmentLeads NOC teams, manages network monitoring, incident response, and operational proceduresDesigns, implements, and troubleshoots network infrastructure; works on network configuration and optimization
Industry UsageCommonly employed in large organizations, telecoms, and managed service providersFound across various industries including IT, telecommunications, and enterprise networks

The main difference is that the Network Operations Center Manager oversees the entire NOC team and operational processes, focusing on management and coordination. In contrast, the Network Engineer is hands-on, working directly on network design, configuration, and troubleshooting. Both roles require similar certifications and work environments, but their responsibilities differ in scope and focus.

How does a Network Operations Center (NOC) Manager typically collaborate with other IT departments to ensure seamless network performance?

A NOC Manager plays a crucial role in coordinating with other IT departments such as security, infrastructure, and application teams to maintain optimal network performance. This often involves regular meetings to discuss upcoming changes, incidents, or upgrades, as well as joint troubleshooting during network outages or performance issues. Effective communication and collaboration are key, as the NOC Manager must ensure that all stakeholders are informed about network health and any potential risks. By fostering strong interdepartmental relationships, the NOC Manager helps create a proactive environment that minimizes downtime and enhances the organization's overall IT resilience.

What does a Network Operations Center (NOC) Manager do?

A Network Operations Center (NOC) Manager oversees the team responsible for monitoring, maintaining, and troubleshooting an organization's network infrastructure. They ensure network systems run smoothly, manage incident responses, and coordinate repairs or upgrades to minimize downtime. NOC Managers also develop processes, train staff, and communicate with other IT departments to ensure network reliability and security. Their role is crucial for maintaining business continuity and supporting organizational IT needs.

What are the key skills and qualifications needed to thrive as a Network Operations Center Manager, and why are they important?

To thrive as a Network Operations Center Manager, you need strong expertise in network infrastructure, incident management, and IT operations, typically supported by a degree in information technology or a related field. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and certifications such as CCNA or CompTIA Network+ are highly valuable. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and responding rapidly to network events. These skills ensure efficient network performance, minimize downtime, and maintain organizational productivity.
What are the most commonly searched types of Network Operations Center jobs in Rochester, NY? The most popular types of Network Operations Center jobs in Rochester, NY are:
What job categories do people searching Network Operations Center Manager jobs in Rochester, NY look for? The top searched job categories for Network Operations Center Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Network Operations Center Manager jobs? Cities near Rochester, NY with the most Network Operations Center Manager job openings:
Network Operations Center Manager jobs near you
Infographic showing various Network Operations Center Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $100,319 per year, or $48.2 per hour.
Network Operations Center (NOC) Technician - Tier 1

Network Operations Center (NOC) Technician - Tier 1

Brite

Victor, NY • On-site

$45K - $55K/yr

Full-time

Posted 4 days ago

Job description

JOB SUMMARY

The Network Operations Center (NOC) Technician is responsible for performing all essential duties of an ITIL Service desk for a leading Managed Service provider. The NOC Technician is responsible for managing multiple IT tickets while supporting customer networks and IT infrastructure. This position is required to analyze problems, troubleshoot, and find appropriate customer resolutions. This position also requires researching and testing new products and features to help ensure the best customer experience.

ESSENTIAL FUNCTIONS

Manage service tickets within designated SLA.

Field a high volume of service calls.

Ensure customer satisfaction throughout working a ticket from start to finish.

Troubleshoot basic computer and networking issues over the phone and via email.

Document troubleshooting steps in documentation source (general or customer specific).

Document customer interactions and resolutions within the support ticket.

Run diagnostics and evaluate results to resolve reported computer/software issues.

Escalate issues to the appropriate next level.

Perform customer on-site visits to troubleshoot/repair workstations and printers.

Analyze and identify software/hardware systemic issues.

Maintain documentation database to ensure consistent customer interactions.

OTHER DUTIES

Participates in special projects as required.

Accomplishes all other duties and tasks as appropriately assigned or requested.

EDUCATION & EXPERIENCE

Bachelor’s degree in Computer Science, Management Information Systems or related field and at least two years of experience in an end-user support role within a high volume, time sensitive support environment.

A+, Security+, Checkpoint CCSA, Network+, MCSE certifications preferred.

Experience in cloud backup solutions, Datto a plus.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge in troubleshooting and resolving workstation-based software issues with Microsoft Windows 7, 8 and 10, Microsoft Office 2007, 2010, 2013 and 2016,

Microsoft Online Services, including Office 365, and domain and workgroup environments.

Strong hardware repair and troubleshooting skills with PC desktops and laptops.

Ability to support and troubleshoot server-based software issues with Microsoft Windows Server 2003, 2008, 2012 R2 and 2016, Microsoft Windows Active Directory, on premise Microsoft Exchange 2003, 2007 and 2010, Microsoft Office 365 and hosted Microsoft Office 365, and Microsoft SQL 2005, 2008, and 2012 server, Microsoft Hyper -V and VMWare, Microsoft PowerShell, major anti-virus solutions, and enterprise class backup solutions.

Phone etiquette.

Ability to address a variety of technical issues.

Customer service skills.

Excellent listening skills.

Exceptional verbal and written communication skills.

Effective project management skills.

Self-directed and results oriented.

Brite is proud to be an equal opportunity employer.

Must be located in the Rochester, NY

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