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Network Operations Center Manager Jobs in Rochester, NY

GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

... Network Operations Center. This candidate will be responsible for providing Level I and potentially ... This person will directly report to the NOC Manager and will interface with the other work groups ...

Sjf

Network Administrator

Rochester, NY · On-site

$64 - $75/hr

Campus Network Operations & Customer Support * Provide day‑to‑day support for campus wired and ... Monitor network health using management and monitoring tools; review alerts and logs, take ...

GoNetspeed

Technical Support Representative

Rochester, NY

$20 - $25/hr

... Network Operations Center. This candidate will be responsible for providing Level I and potentially ... This person will directly report to the NOC Manager and will interface with the other work groups ...

Collabera

Network Engineer

Rochester, NY · On-site

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... Operation technician Jobs, Network Support Analyst Jobs, NOC Technician Jobs , Central Office ...

Collabera

Network Engineer

Rochester, NY

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... Operation technician Jobs, Network Support Analyst Jobs, NOC Technician Jobs , Central Office ...

Northland Controls

GSOC Operator

Pittsford, NY · On-site

$18 - $22/hr

The Global Security Operations Center (GSOC) Operator plays a critical role in monitoring daily ... Respond to and manage alarms and incidents. * Respond to various calls for service, customer ...

Northland Controls

GSOC Operator

Pittsford, NY · On-site

$18 - $22/hr

The Global Security Operations Center (GSOC) Operator plays a critical role in monitoring daily ... Respond to and manage alarms and incidents. * Respond to various calls for service, customer ...

Empire Justice Center

Operations Manager

Rochester, NY · On-site

$57K - $65K/yr

Operations Manager ROC - TELESCA CENTER Do you want an impactful career AND quality time to spend with your family or pursue your hobbies? You can have both by joining Empire Justice Center as an ...

Empire Justice Center

Operations Manager

Rochester, NY · On-site

$57K - $65K/yr

Description Operations Manager ROC - TELESCA CENTER Do you want an impactful career AND quality time to spend with your family or pursue your hobbies? You can have both by joining Empire Justice ...

Empire Justice Center

Operations Manager

Rochester, NY · On-site

$57K - $65K/yr

You can have both by joining Empire Justice Center as an Operations Manager ! About Empire Justice Center Empire Justice Center is a diverse, highly respected statewide legal services organization ...

Parksite

Network Inventory Manager

Rochester, NY · On-site

$85K - $95K/yr

You'll serve as a key strategic partner to Purchasing, Operations, and Sales leadership, balancing ... Be at the center of a fast-paced distribution network, directly impacting service levels, cost ...

Fermilab

Emergency Management Program Manager

Batavia, NY · On-site

$111K - $146K/yr

Leads Emergency Operations Center preparedness and response activities, including managing institutional emergency activations. The position includes managing the laboratory Duty Officer program and ...

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Network Operations Center Manager information

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$21.7K

$100.3K

$144.5K

How much do network operations center manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for network operations center manager in Rochester, NY is $100,319.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,900.00 and $112,500.00 per year, depending on experience, location, and employer.

What does a Network Operations Center (NOC) manager do?

A Network Operations Center (NOC) Manager oversees the team responsible for monitoring, maintaining, and troubleshooting an organization's network infrastructure. They ensure network systems run smoothly, manage incident responses, and coordinate repairs or upgrades to minimize downtime. NOC Managers also develop processes, train staff, and communicate with other IT departments to ensure network reliability and security. Their role is crucial for maintaining business continuity and supporting organizational IT needs.

How does a Network Operations Center (NOC) manager typically collaborate with other IT departments to ensure seamless network performance?

A NOC Manager plays a crucial role in coordinating with other IT departments such as security, infrastructure, and application teams to maintain optimal network performance. This often involves regular meetings to discuss upcoming changes, incidents, or upgrades, as well as joint troubleshooting during network outages or performance issues. Effective communication and collaboration are key, as the NOC Manager must ensure that all stakeholders are informed about network health and any potential risks. By fostering strong interdepartmental relationships, the NOC Manager helps create a proactive environment that minimizes downtime and enhances the organization's overall IT resilience.

What are the key skills and qualifications needed to thrive as a Network Operations Center manager, and why are they important?

To thrive as a Network Operations Center Manager, you need strong expertise in network infrastructure, incident management, and IT operations, typically supported by a degree in information technology or a related field. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and certifications such as CCNA or CompTIA Network+ are highly valuable. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and responding rapidly to network events. These skills ensure efficient network performance, minimize downtime, and maintain organizational productivity.

What is the difference between Network Operations Center Manager vs Network Engineer?

AspectNetwork Operations Center ManagerNetwork Engineer
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like Cisco CCNA, CCNP, or Network+ are commonRequires similar degrees and certifications such as CCNA, CCNP, or CompTIA Network+
Work EnvironmentLeads NOC teams, manages network monitoring, incident response, and operational proceduresDesigns, implements, and troubleshoots network infrastructure; works on network configuration and optimization
Industry UsageCommonly employed in large organizations, telecoms, and managed service providersFound across various industries including IT, telecommunications, and enterprise networks

The main difference is that the Network Operations Center Manager oversees the entire NOC team and operational processes, focusing on management and coordination. In contrast, the Network Engineer is hands-on, working directly on network design, configuration, and troubleshooting. Both roles require similar certifications and work environments, but their responsibilities differ in scope and focus.

What are the most commonly searched types of Network Operations Center jobs in Rochester, NY?

The most popular types of Network Operations Center jobs in Rochester, NY are:

What are popular job titles related to Network Operations Center Manager jobs in Rochester, NY?

For Network Operations Center Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Network Operations Center Manager jobs in Rochester, NY look for?

The top searched job categories for Network Operations Center Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Network Operations Center Manager jobs?

Cities near Rochester, NY with the most Network Operations Center Manager job openings:

Network Operations Center Manager jobs near you
Infographic showing various Network Operations Center Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $100,319 per year, or $48.2 per hour.

Network Administrator

St. John Fisher University

Rochester, NY • On-site

Full-time

Re-posted 13 days ago

Key responsibilities

  • Provide support for campus wired and wireless network services, responding to incidents and service requests.

  • Troubleshoot and maintain the campus cable plant, including copper, fiber, and analog telephony cabling.

  • Install, configure, and support network equipment such as switches, routers, wireless devices, and related infrastructure.

Job description

Position Details
Posting Summary
Position Title
Network Administrator
Overview
St. John Fisher University is an independent, liberal arts institution that provides a transformative education to approximately 3,800 undergraduate, master's, and doctoral students each year. Across its five Schools, Fisher offers nearly 40 majors in the humanities, social sciences, natural sciences, business, education, and nursing; 11 pre-professional programs; and master's and doctoral programs in business, nursing, education, pharmacy, and public health. The University's residential campus boasts a robust living and learning community and a successful intercollegiate athletics program. Fisher is a community where all are welcome, regardless of religious or cultural background.
The University continues to honor its founders, the Congregation of St. Basil, by embracing their motto, "Teach Me Goodness, Discipline, and Knowledge." We are located in Pittsford, N.Y., seven miles outside of the city of Rochester. The campus is situated on 164 park-like acres-a beautiful setting for a warm, friendly campus community.
Job Responsibilities
Position Summary
The Network Administrator supports reliable, secure, and high-performing network and voice services for a higher education campus. This is a hands-on, field-forward role with significant responsibility for cable plant and physical-layer troubleshooting, along with configuration and operational support of wired and wireless networking, VoIP/UC, and connected campus systems. The ideal candidate is organized, customer-focused, comfortable working directly with end users, and motivated to learn new technologies and grow professionally.
Essential Duties & Responsibilities
Campus Network Operations & Customer Support
  • Provide day-to-day support for campus wired and wireless services across academic, administrative, and residential spaces; respond to incidents and service requests using a ticketing system.
  • Work directly with end users (faculty, staff, students) to gather symptoms, set expectations, communicate clearly, and confirm service restoration.
  • Troubleshoot issues across OSI Layers 1-3 using a structured approach (isolate, test, remediate, validate, document).
  • Partner with IT teams and campus stakeholders (e.g., Facilities/Safety&Security/vendors) to coordinate work and resolve issues end-to-end.

Cable Plant & Physical Layer
  • Maintain and troubleshoot the campus cable plant (copper, fiber, and analog telephony) in outdoor spaces, buildings, and MDF/IDF spaces.
  • Troubleshoot and perform basic repairs for analog telephony, Ethernet copper, and fiber cabling (mis-patches, damaged connectors, intermittent links, excessive loss).
  • Apply structured cabling standards and best practices (labeling, cable management, bend radius, pathway awareness, rack/closet organization, strain relief, grounding/bonding awareness).
  • Use test equipment to diagnose and validate cabling/connectivity (cable certifier, tone, copper/fiber testers, optical power meter; etc.) and document results.
  • Read and interpret drawings, floor plans, riser diagrams, rack elevations, and schematics to support troubleshooting and installations.
  • Maintain MDF/IDF cleanliness and organization; ensure patching and labeling support efficient troubleshooting and future growth

Network & Wireless Configuration / Field Implementation
  • Install, configure, and support switches, routers, wireless equipment, and related infrastructure in accordance with documented standards and change practices.
  • Perform switchport configuration (VLANs, trunking, PoE, port profiles), basic routing and switching management tasks, and wireless troubleshooting as assigned.
  • Monitor network health using management and monitoring tools; review alerts and logs, take corrective action, and escalate complex issues appropriately.
  • Cisco Meraki environment: familiarity with Meraki Dashboard administration and troubleshooting is strongly preferred (switching, wireless, and security appliances).

Voice / Unified Communications (CUCM & Webex Calling)
  • Support VoIP/UC operations including provisioning and troubleshooting IP phones and endpoints (registration, connectivity, and basic call-flow isolation).
  • Assist with adds/moves/changes and operational tasks in CUCM and Webex Calling; coordinate with senior staff for complex changes/outages.
  • Support analog connectivity for legacy and life-safety devices where applicable; validate cabling and coordinate with vendors as needed.

Connected Systems (Security Cameras, Access Control, IoT)
  • Provide network-side support for security cameras, access control, and IoT/edge devices (VLAN assignment, switchport configuration, PoE troubleshooting, connectivity validation).
  • Coordinate with campus partners and third-party vendors to support installations, troubleshooting, and service validation.

Documentation, Organization & Continuous Improvement
  • Maintain accurate "living" documentation (closet/rack layouts, patching/labeling records, device inventory, port assignments, and diagrams).
  • Review technical documentation (release notes/advisories) and participate in upgrades and maintenance windows with appropriate communication and documentation.
  • Demonstrate a learning mindset-seek training, build skills, and contribute ideas to improve reliability and support processes.

Education / Experience
Required Qualifications
  • Associate degree in IT, Networking, Telecommunications, or related field and 3-5 years of relevant experience, or an equivalent combination of education, certifications, and hands-on experience.
  • Demonstrated experience with structured cabling and physical-layer troubleshooting for copper, fiber, and analog telephony.
  • Practical experience using test equipment to diagnose/validate cabling and connectivity and documenting results.
  • Working knowledge of networking fundamentals (OSI Layers 1-3, VLANs, IP addressing/subnetting, DHCP/DNS basics).
  • Ability to read and interpret technical documentation, drawings, and schematics.
  • Strong communication, organization, and customer service skills; comfortable working directly with end users and cross-functional teams.

Preferred Qualifications
  • Bachelor's degree in a related field.
  • Experience in higher education or a similarly complex multi-building enterprise environment.
  • CCNA or equivalent demonstrated networking competency.
  • Cisco Meraki experience (Dashboard administration, templates/standards, switching and wireless troubleshooting)
  • Experience supporting CUCM and/or Webex Calling (provisioning, registration issues, basic troubleshooting).
  • Experience supporting network-connected security cameras and access control systems in partnership with vendors/campus departments.

Competencies / Skills
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to work in telecom/network closets and similar spaces with variable temperature, dust, and moderate noise.
  • Ability to lift and carry up to 50 lbs (tools, cabling materials, small equipment/UPS components).
  • Ability to stand and walk for extended periods; bend, kneel, crouch, and reach overhead while installing or troubleshooting cabling and equipment.
  • Ability to safely use ladders/step stools, hand tools, and test equipment.
  • Visual ability to read labels, indicators, and drawings; ability to distinguish cable/label colors where needed.

Supervision of Employees
None
Work Environment
This is an in-person position. Applicants must be able to commute to campus in Rochester, NY.
  • Mix of office work and frequent on-site work in campus buildings, classrooms, and MDF/IDF spaces.
  • Participation in an on-call rotation is required; occasional after-hours work may be required for maintenance windows, events, or urgent incidents.

Equipment to be Used
Job Type
Full-time
Work Hours
Monday-Friday, 8:00 - 5:00
Special Conditions for Eligibility
Minimum Number of References Requested
1
EEO Statement
It is the policy of St. John Fisher University to provide Equal Employment Opportunity to all employees and applicants for employment in accordance with the applicable federal, state, and local laws governing non-discrimination in employment in each locality in which the University has employees.
The University does not discriminate against applicants or employees in hiring, promotion, termination or the terms and conditions of employment on the basis of race, color, religion, gender, sex, perceived sex, gender identity, gender expression, the status of being transgender, sexual orientation, national origin, citizenship, age, disability, marital status, military status, veteran status, predisposing genetic, characteristics or genetic information, arrest or conviction record, status as a victim of domestic violence, or any other characteristic protected by law.
The Title IX Coordinator is the designated University official with primary responsibility for coordinating compliance with Title IX and related federal and state laws. The Title IX Coordinator, Meg Flaherty, Ph.D., can be reached by phone (585-385-8232), email (titleix@sjfc.edutitleix@sjfc.edu>), in-person in Campus Center 209, or outside of business hours by contacting the Office of Safety and Security (585-385-8111).
Work Location
3690 East Ave., Rochester, NY 14618
FLSA
Exempt
Salary / Hourly Range
$63,500.00 - $74,500.00 per year
Notes
The salary range for this role is set based on a variety of factors, including but not limited to internal equity, qualifications, experience, and education. The above hiring range is one component of the University's competitive Total Rewards package which can be viewed here
Posting Detail Information
Posting Number
S00798P
Desired Start Date
08/27/2025
Open Date
Open Until Filled
Yes
Special Instructions to Applicant

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