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Workforce Management Manager Jobs in Georgia (NOW HIRING)

Trees Atlanta

Workforce Development Supervisor

Atlanta, GA · On-site

$45K - $46K/yr

Workforce Development Senior Manager Salary: $45,000 -$46,000 (Commensurate with experience), this role is partially grant-funded through 2028. Benefits: Offered after the probationary period (Paid ...

NTT DATA Services

$164K/yr

Administer and support Infor Workbrain / Infor Workforce Management. * Configure and maintain time and attendance, scheduling, pay rules, accruals, and absence management. * Troubleshoot employee ...

CRH

SAP Manager - Hire to Retire (H2R)

Atlanta, GA

This is a business-facing role: the successful candidate will spend significant time directly with HR, Payroll, and Workforce Management leaders, understanding how they work today and co-designing ...

New

Hyundai Capital

Contact Management Associate

Atlanta, GA · On-site

$48K - $72K/yr

Workforce Management & Operations * Track real-time inbound and outbound contact center performance. * Manage intraday call volume forecasts and allocation changes between HCA and vendor partners.

Metro One LPSG

Workforce Administrator

Atlanta, GA · On-site

Description The Workforce Administrator will analyze and report on intraday, daily, and weekly ... REQUIREMENTS Client and Management Interface * Monitor all issues that impact service levels with ...

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Workforce Management Manager information

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What are the most commonly searched types of Workforce Management jobs in Georgia? The most popular types of Workforce Management jobs in Georgia are:
What are popular job titles related to Workforce Management Manager jobs in Georgia? For Workforce Management Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Georgia look for? The top searched job categories for Workforce Management Manager jobs in Georgia are:
What cities in Georgia are hiring for Workforce Management Manager jobs? Cities in Georgia with the most Workforce Management Manager job openings:
Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Senior Workforce Development Manager

Faith Technologies Incorporated (FTI)

Smyrna, GA • On-site

Full-time

Re-posted yesterday

Faith Technologies rating

8.4

Company rating: 8.4 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

119th of 441 rated engineering

Job description

You've discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And - as "one of the Healthiest 100 Workplaces in America" - is focused on the mind/body/soul of team members through our Culture of Care
The Senior Workforce Manager is responsible for managing a manpower pool of 20-40 team members while overseeing 4-6 workforce managers, working to ensure current and future workforce needs are met along with developing improvements to current processes. Strong and effective verbal and written communication skills are essential in this role, as well as confidentiality, and proficiency in use of a PC and Microsoft Office Suite.
MINIMUM REQUIREMENTS
Education: A high school diploma or GED
Experience: 2-4 years progressive administrative/field experience in the Operations or Construction field
or
Education: An Associate's degree
Experience: 6 months-1 year progressive administrative/field experience in the Operations or Construction field
Travel: 20-30%
Work Schedule: Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday - Friday; However, work may be performed at any time on any day of the week to meet business needs.
KEY RESPONSIBILITIES
  • Acts as a coach and developer of talent.
  • Improves the overall quality of field team members by helping to keep certifications current, expanding licensing, and increasing awareness of training possibilities through frequent communications with field personnel.
  • Partners with Talent & Operation teams to optimize recruiting and selection, team member relations, and other related topics as it pertains to direct reports.
  • Visits various projects to encourage safe and productive behavior.
  • Provides feedback and coaching at the management and team member levels to drive retention and enhance performance.
  • Implement and influence strategies for effecting change, controlling change, and helping team members to adapt to change.
  • Effective partnership with the Workforce Planning and Scheduling team to meet organizational and team member needs.
  • Create and develop positive community relationships to establish a pipeline of perspective team members.
  • Oversee the execution and completion of team members' and workforce managers' performance evaluation processes.
  • Ensures effective, fair, & timely performance evaluations.
  • Mentors (leads, manages, coaches/mentors, supervises) other Workforce Managers.
  • Provides guidance to workforce managers to ensure effective onboarding of new team members.
  • Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
How Does FTI Give YOU the Chance to Thrive?
If you're energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what's possible for your future.
Once you're a team member, you're supported and provided with the knowledge and resources to achieve your career goals with FTI. You're officially in the driver's seat of your career, and FTI's career development and continued education programs give you opportunities to position yourself for success.
FTI is a "merit to the core" organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.
Benefits are the Game-Changer
We provide industry-leading benefits as an investment in the lives of team members and their families. You're invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you're ready to learn more about your career with FTI, apply today!
Faith Technologies, Inc. is an Equal Opportunity Employer - veterans/disabled.

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