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Workforce Management Manager Jobs in Connecticut

Pritchard Industries

Janitorial Supervisor

Shelton, CT · On-site

$36.08/hr

The Supervisor - Janitorial Operations is a frontline leadership role responsible for daily service execution, workforce management, safety compliance, reporting discipline, and customer experience ...

Briotix

Scheduling Coordinator

Stamford, CT · On-site

$19 - $24/hr

Maintain accurate employee, crew, position, venue, event, and assignment data within scheduling systems and workforce management tools. * Prepare and distribute crew schedules, production ...

New

ABM Industries, Inc.

Operations Manager

New Haven, CT · On-site

$80K - $90K/yr

Union workforce management experience strongly preferred. Technical Skills * Intermediate proficiency with Microsoft Excel, Microsoft Word, and other business software. * Ability to analyze and ...

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Workforce Management Manager information

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Connecticut?

The most popular types of Workforce Management jobs in Connecticut are:

What are popular job titles related to Workforce Management Manager jobs in Connecticut?

For Workforce Management Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Connecticut look for?

The top searched job categories for Workforce Management Manager jobs in Connecticut are:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Connecticut as of September 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% In-person job distribution.

Operations Manager - Onsite - Middletown, Old Saybrook and Clinton

Middletown, CT • On-site

Community Health Center, Inc.
See more jobs at Community Health Center, Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Job Description Summary:
Job Description:
The Operations Manager is responsible for managing operational functions; ensuring that community based practices maintain productivity measures, improve operations, and provide exemplary service and satisfaction amongst patients, staff, and providers. Recommend, develop and implement policy and procedures related to front office staff functions. Support special projects as directed.
ROLE AND RESPONSIBILITIES
  • Responsible to effectively hire and retain employees while maintaining compliance with CHC protocols.
  • Conducts performance reviews for direct reports.
  • Evaluates work processes through change management.
  • Manages, motivates, and retrains employees to ensure successful operation of the sites.
  • Ensures customer satisfaction including resolving complaints.
  • Exemplifies behavior reflecting CHC core values.
  • Collaborates as a member of the Site leadership team.
  • May manage multiple sites.
  • Enforces company policies and procedures including developing corrective action plans for direct reports.
  • Ensure maximum revenue collection in collaboration with Patient Accounts.
  • Ensures effective and accurate appointment scheduling according to protocols and policies for maximum provider productivity.
  • Manages team performance through measurement of core metrics (call volume, collections, system applications)
  • Oversight and management of provider templates.
  • Facilitates and leads meetings as necessary to support the team and site(s).
  • Performs administrative duties including but not limited to payroll and workforce management.
  • Oversees supply inventory in compliance with purchasing policies.
  • Performs other duties as required.

QUALIFICATIONS
  • Bachelor's degree required plus a minimum of 4+ years' experience in healthcare
  • Minimum two years supervisory experience
  • Knowledge of CPT and ICD-10 coding
  • Knowledge of HIPAA, ADA, OHSHA and other regulations
  • Prior experience with electronic health record and/or practice management system
  • Strong leadership, analytical, and organizational skills
  • Proficiency with MS Office suite
  • Effective communication skills
  • Bilingual (Spanish) preferred

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
  • Minimal physical effort.
  • Regular regional travel as necessary.

Community Health Center Company Benefits for Full-Time Employees:
  • For Health & Wellness
    • Medical plans with Health Spending and Flexible Spending Accounts
    • Health Reimbursement Arrangement Accounts
    • Dental and Vision Plans
    • Wellness Incentive Program
    • Life and Disability Insurance
    • Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner's Insurance, Legal Services.
  • For Financial Success
    • 403(b) plan with a discretionary company match after 1 year of employment.
  • For Great Work Life Balance:
    • Paid time off
    • Paid Parental Leave
    • Paid holidays
    • Employee Assistance Programs
  • For Professional and Educational Advancement
    • Tuition Reimbursement

Please note- some of these benefits do not apply to part-time, temporary, or per-diem roles.
Organization Information:
Community Health Center, Inc. (CHC) with offices in Connecticut, Colorado and California, is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and CeCN.
Location:
Community Health Center of Middletown
City:
Middletown
State:
Connecticut
Time Type:
Full time

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