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Workforce Management Manager Jobs in Connecticut

Deloitte

UKG PRO HCM Senior Consultant

Hartford, CT · On-site

Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...

Deloitte

UKG PRO HCM Senior Consultant

Stamford, CT · On-site

Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...

ASSA ABLOY

Regional Sales Manager

New Haven, CT

$70K - $80K/yr

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

ASSA ABLOY

Regional Sales Manager

Berlin, CT · On-site

$70K - $80K/yr

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

Deloitte

Workday Adaptive Planning Manager

Hartford, CT · On-site

Client Management: Manage day to day interactions with executive clients and sponsors * Delivery: Gain trusted advisor status with customers and client prospects by understanding their business and ...

Deloitte

Workday Adaptive Planning Manager

Stamford, CT · On-site

Client Management: Manage day to day interactions with executive clients and sponsors * Delivery: Gain trusted advisor status with customers and client prospects by understanding their business and ...

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Workforce Management Manager information

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Connecticut?

The most popular types of Workforce Management jobs in Connecticut are:

What are popular job titles related to Workforce Management Manager jobs in Connecticut?

For Workforce Management Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Connecticut look for?

The top searched job categories for Workforce Management Manager jobs in Connecticut are:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Workforce Business Planning Analyst

Customer Operations

Stamford, CT • Hybrid

Full-time

Re-posted 23 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking to influence strategic decisions and drive company performance? Spectrum is seeking a Workforce Business Planning Analyst to shape long-range workload forecasts, hiring plans and budget strategies. Collaborate with teams across Workforce, Traffic, Finance, Marketing, and Product to create comprehensive forecasts that guide quarterly and annual planning. Your expertise will directly connect business activities to financial and operational outcomes, advancing Spectrum’s success.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.


How You’ll Make an Impact

  • Apply Workforce Management concepts to evaluate variables affecting workloads and forecasts
  • Leverage multidimensional database platforms to support forecasting processes
  • Prepare and review reports and analyses to help achieve Spectrum’s financial and operational goals
  • Analyze data trends on operational budget spend to enable the team to meet Key Performance Indicators
  • Identify cost-saving opportunities through thorough data analysis
  • Conduct monthly reviews of operational results and highlight emerging trends

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree in business or related field or equivalent experience

Experience

  • 2+ years of business planning, financial analysis or related experience

Skills & Abilities

  • Prioritize and organize effectively
  • Work both independently and collaboratively within a team
  • Handle multiple projects and priorities efficiently
  • Strong analytical and data interpretation capabilities
  • Quickly identify business challenges and opportunities
  • Clear and effective verbal and written communication skills with all levels of management
  • Proficiency with software applications such as Word and Excel

Preferred Qualifications

Skills & Abilities

  • Essbase, VBA, SQL

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FAN376 2026-76277 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree in business or related field or equivalent experience

Experience

  • 2+ years of business planning, financial analysis or related experience

Skills & Abilities

  • Prioritize and organize effectively
  • Work both independently and collaboratively within a team
  • Handle multiple projects and priorities efficiently
  • Strong analytical and data interpretation capabilities
  • Quickly identify business challenges and opportunities
  • Clear and effective verbal and written communication skills with all levels of management
  • Proficiency with software applications such as Word and Excel

Preferred Qualifications

Skills & Abilities

  • Essbase, VBA, SQL
Employment Type: Full Time

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