Network Operations Center Manager Jobs in Connecticut

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$165,000.00 - $247,500.00

Yale ITS is seeking a senior technical leader to lead Network Engineering, Network Operations, and Data Center Services—responsible for the design, reliability, and evolution of Yale’s campus‑wide communication and hosting infrastructure.

This role combines engineering authority, operational accountability, and transformation leadership, with responsibility for:

• A software-defined campus network

• A mandate to improve network operations through automation, observability, and discipline

• Two capacity‑constrained, at‑risk on‑prem data centers, a nearby co-lo and a cloud interconnection co-lo

This leader will drive end‑to‑end ownership of core network infrastructure, ensuring Yale’s network and data center platforms are resilient, scalable, and operationally excellent.

• Manage the architecture, engineering, and lifecycle management of Yale’s software-defined campus network
• Define standards for: performance, resiliency, segmentation, and security
• Drive modernization toward automated, code-defined network operations and integrated observability and telemetry

• Own 24x7 network operations, including availability, performance, and incident response
• Lead transformation of network operations tooling transitioning from LogicMonitor / Cisco-native tools → next-gen platforms (e.g., Datadog)
• Establish disciplined operational practices around monitoring, alerting, escalation, and incident management
• Improve key metrics and publish live network data for ITS leadership: MTTR, uptime, latency, incident recurrence

• Own the end-to-end roadmap for Yale’s data centers, addressing: Capacity constraints; Operational risk; Lack of appropriate resiliency and DR capability
• Define and execute a multi-year strategy across: On-prem, colo, and cloud integration; Improved resiliency; Scalable capacity to support research and enterprise growth

• Embed resiliency by design across network and data center services by eliminating single points of failure and ensure network failover and recovery capabilities are validated
• Drive alignment with Disaster Recovery (RTO/RPO) targets

Champion automation across infrastructure operations: Network automation; Data center workflows; Configuration and lifecycle management

• Partner with Automation Engineering to shift toward Infrastructure as Code an reduce manual intervention and operational risk

• Build a unified observability model across networks, data centers, and facilities/campus operations
• Ensure monitoring tools provide end to end network visibility with actionable alerts integrated with incident management

• Lead and develop network engineering, operations, and data center teams while building a culture of ownership and accountability, engineering rigor, and an automation-first mindset
• Improve team capabilities in software-defined networking, automation and observability, and modern operations practices

• Work closely with core infrastructure engineering, TechOps, and Information security
• Navigate a federated organization, influencing without direct authority
• Align network and data center strategy with broader IT Stability initiatives, faculty and research needs.

• Proven leadership of large scale network and infrastructure environments (campus or enterprise, with hybrid cloud environments)
• Deep technical expertise in: Enterprise networking (LAN/WAN, SDN, campus networks, large Cisco implementation); Data center infrastructure (power, cooling, compute integration); Observability and monitoring platforms
• Experience leading 24x7 network operations environments and major transformation initiatives (tooling, architecture, operating model)
• Strong understanding of resiliency engineering, DR design and ITSM processes (incident, change, problem management)

• Technical authority with credibility across engineering and operations
• Execution-focused leader with strong delivery discipline
• Ability to hold teams accountable while developing talent
• Strong communicator translating complexity into clear direction
• Proven ability to influence across organizational boundaries

Success criteria for the ideal candidate are a highly available, observable resilient network, reduced risk of our data center fabric, predictable metric-drive network ops, reduced toil and increased automation. A team that reduce toil while embracing automation and exhibit a strong engineering culture.

1. Comprehensive analytical, critical thinking and problem-solving skills.
2. Comprehensive interpersonal, written, communication, presentation, and organizational skills.
3. Expert ability to run meetings with senior leaders/stakeholders.
4. Proven ability to lead and manage large staff.
5. Proven ability to manage multiple/complex projects, meeting deadlines and budget.

1. Plan and manage IT systems and services within a specific department.
2. Provide operational direction to ensure departmental goals align with university objectives.
3. Collaborate with senior university leadership for workforce planning.
4. Maintain up-to-date knowledge of industry trends and best practices.
5. Develop relationships with technology providers and peer institutions.
6. Ensure the professional growth and development of departmental staff.
7. Implement department-level policies and strategies in alignment with university-wide directives.

Bachelor’s Degree in related field and 10 years of related experience or the equivalent combination of education and experience.

• Comprehensive analytical, critical thinking and problem-solving skills.
• Comprehensive interpersonal, written, communication, presentation, and organizational skills.
• Expert ability to run meetings with senior leaders/stakeholders.
• Proven ability to lead and manage large staff.
• Proven ability to manage multiple/complex projects, meeting deadlines and budget.

Manager

NON

GS-5

GS-5r

Full time

Staff

Hybrid

150 Munson Street, New Haven, Connecticut

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks basedon the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale's Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

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