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Workforce Management Analyst Remote Jobs in Springfield, MA

VOLT

Remote Recruiter

Stafford Springs, CT · On-site +1

$60K - $65K/yr

Volt is immediately hiring an Remote Recruiter - East Coast We are seeking a proactive ... Experience recruiting, staffing, or onsite workforce management experience * Strong customer ...

Trinity Health

Analyst Charge-RIO (Remote)

Springfield, MA · On-site +1

$21.52 - $32.28/hr

Purpose Work Remote Position (Pay Range: $21.5178-$32.2766) Responsible for the data capture ... Data Management & Analysis: Research & compiles information to support ad-hoc operational projects ...

Coastal

Business Analyst

Hartford, CT · On-site +1

The Business Analyst collaborates closely with Solution Architects, Developers, Project Managers ... Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA amp;

New

The Hartford

Long Term Disability Analyst

Hartford, CT · On-site +1

$10K/mo

The Senior Ability Analyst is responsible for investigating and managing long-term disability ... This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our offices ...

Quest Global

RFQ Analyst

Windsor Locks, CT · Remote

$29.81 - $34.62/hr

Provide analytics on sourcing data to management to determine supplier producibility * Navigate PLM ... Work Requirements: This position is classified as Remote within the United States. Travel ...

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Workforce Management Analyst Remote information

See Springfield, MA salary details

$38.4K

$97.2K

$171.9K

How much do workforce management analyst remote jobs pay per year?

As of Aug 26, 2026, the average yearly pay for workforce management analyst remote in Springfield, MA is $97,234.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $132,000.00 per year, depending on experience, location, and employer.

What is a workforce management analyst?

A Workforce Management Analyst (Remote) is a professional who analyzes staffing needs, schedules, and workflow processes for organizations, typically from a remote location. They use data and forecasting tools to ensure the right number of employees are scheduled at the right times to meet business demands. Their responsibilities often include creating reports, monitoring performance metrics, and recommending improvements to optimize workforce efficiency. Working remotely, they collaborate with managers and teams using digital communication and workforce management software.

How does a remote workforce management analyst typically collaborate with on-site teams and other departments?

As a remote Workforce Management Analyst, you will frequently interact with on-site teams and cross-functional departments through virtual meetings, real-time messaging platforms, and collaborative project management tools. Regular communication with operations, HR, and IT is essential to align on staffing forecasts, scheduling needs, and process improvements. Building strong virtual relationships and maintaining clear, timely updates are key to ensuring your analyses and recommendations are effectively understood and implemented across the organization.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst (Remote), you need strong analytical skills, proficiency in data interpretation, and experience with workforce planning, often supported by a bachelor’s degree in business, mathematics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), advanced Excel skills, and sometimes certification in workforce management are typically expected. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for collaborating across teams and adapting to dynamic environments. These combined skills ensure accurate staffing forecasts, efficient operations, and optimal service levels in remote and distributed workforces.

What is the difference between Workforce Management Analyst Remote vs Workforce Planning Analyst?

AspectWorkforce Management Analyst RemoteWorkforce Planning Analyst
Required CredentialsBachelor's in Business, Analytics, or related field; certifications like Workforce Management CertificationBachelor's in Business, Data Analytics, or related; often similar certifications
Work EnvironmentRemote, collaborative with teams via digital toolsTypically office-based or hybrid, depending on company
Employer & Industry UsageCommon in call centers, retail, healthcare, and tech companiesUsed in similar industries for strategic planning and forecasting
Search & Comparison IntentOften compared for remote roles with planning rolesRelated but more focused on long-term planning

The main difference is that Workforce Management Analysts focus on optimizing staffing and scheduling in a remote environment, while Workforce Planning Analysts concentrate on strategic workforce forecasting and planning, often in a more traditional or hybrid setting. Both roles require similar skills and certifications but differ in scope and work environment.

What are the most commonly searched types of Workforce Management Analyst jobs in Springfield, MA?

The most popular types of Workforce Management Analyst jobs in Springfield, MA are:

What are popular job titles related to Workforce Management Analyst Remote jobs in Springfield, MA?

For Workforce Management Analyst Remote jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Workforce Management Analyst Remote jobs in Springfield, MA look for?

The top searched job categories for Workforce Management Analyst Remote jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Workforce Management Analyst Remote jobs?

Cities near Springfield, MA with the most Workforce Management Analyst Remote job openings:

Workforce Management Analyst Remote jobs near you
Infographic showing various Workforce Management Analyst Remote job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $97,234 per year, or $46.7 per hour.

Sr. Systems Analyst - Remote

NAVA Software Solutions

Bloomfield, CT • On-site, Remote

Full-time

Re-posted 25 days ago

Job description

NAVA Software solutions is looking for a Sr. Systems Analyst
Details:
Sr. Systems Analyst
Location: Remote
Duration: 6-12 months
What You Will Do:
  • Preparation and documentation for testing
  • Identifying issues and potential solutions, managing defects, troubleshooting of issues
  • Supporting and monitoring production software releases

Skills and Experience You Will Need:
Experience with the following:
  • Prepare and maintain documentation that defines operational procedures, describes client requirements, and shares relevant analysis outcomes with internal and external stakeholders
  • Participate in functional and technical design discussions for new features and system changes
  • Validate new Web UI and Services processes
  • Prepare test plans and build appropriate test cases
  • Perform analysis and document results
  • Manage defect resolutions, warranty releases
  • Propose enhancements and process improvements
  • Support deployments with smoke testing in multiple environments
  • Volume, performance, regression testing as required
  • Conduct necessary testing and in-depth business analysis to find and resolve any potential issues prior to deploying into the production environment.
  • Constructively present testing results and propose adjustments that will improve results for our clients/vendors and strengthen our ongoing partnership.
  • Monitor, audit, and report on the processing of newly implemented trading partners to confirm their successful transition to the production environment.
  • Partner with other IT teams for process improvements
  • Monitor the production client setups and proactively prioritize, communicate, and resolve any process or system issues.
  • Partner with other IT teams to implement enhancements and defect fixes.
  • Partner with other IT teams to find and eliminate errors.
  • Build and maintain positive working relationships with internal colleagues (including IT, Sales and Marketing, and Operations) and external contacts
  • Support Manager with team goals and corporate strategies as well as assist with the training and coaching of other staff
  • IVR and Contact center experience.
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About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

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