Workforce Management Analyst Remote Jobs in Milwaukee, WI

What We Do
Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world.
Candidates who have their pick of jobs are drawn to IntelliScript's entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we've shown sustained growth that ensures you'll have room to grow your skillset, responsibilities, and career.
Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our LinkedIn page for a closer look at our company, and learn more about our cultural values here.
Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our website to learn more about Milliman's commitments to our people, diversity and inclusion, social impact, and sustainability.
What this position entails
We are seeking a skilled and detail-oriented Technical Integration Analyst to join our team. The ideal candidate will be responsible for testing and implementing EHR and Payer connections, with a strong focus on reading and interpreting EHR vendor documentation. The Integration Analyst will play a crucial role in ensuring seamless data integrations by testing, troubleshooting, and guiding integrations to successful completion. In addition, this role will support and maintain existing integrations to help ensure they continue functioning properly, including monitoring integration performance, troubleshooting issues, coordinating with internal teams and external vendors, and helping resolve data flow or connectivity problems as they arise. If you are a proactive and technically adept professional with a passion for ensuring seamless data integrations, we encourage you to apply for this exciting opportunity. Join our team and contribute to the successful implementation and ongoing reliability of innovative solutions that drive our business forward.
What you will be doing
Primary Responsibilities
Integration Management & Technical Onboarding

• Analyze and interpret vendor API documentation and technical requirements.
• Configure, test, and validate integrations using tools such as Postman and API testing frameworks.
• Support onboarding of new EHR, payer, and partner integrations.
• Configure authentication, security credentials, client IDs, certificates, OAuth workflows, and related integration components.

Integration Maintenance & Optimization

• Monitor and maintain existing integrations to ensure continued reliability and performance.
• Assess and implement changes resulting from vendor API updates, new capabilities, and security requirements.
• Assist with regression testing and production validation activities.

Technical Operations & Support

• Investigate endpoint health issues and proactively identify integration failures.
• Resolve Tier 2 and Tier 3 support escalations.
• Troubleshoot production issues involving APIs, data feeds, authentication, and connectivity.
• Partner with engineering, support, and product teams to resolve customer-impacting issues.

Data Load Management

• Execute and validate directory data loads.
• Support data updates, corrections, and operational maintenance activities.
• Ensure data quality and successful delivery of required datasets.

Secondary Responsibilities
Support Intake & Triage

• Review and prioritize incoming integration-related requests.
• Coordinate ticket movement through support and operational workflows.
• Ensure accurate documentation and timely issue escalation.

Customer & Vendor Communication

• Communicate technical findings and status updates to internal and external stakeholders.
• Coordinate troubleshooting activities with customers, vendors, and implementation partners.
• Participate in customer-facing support discussions when technical expertise is required.

Process & Documentation

• Maintain Jira tickets and operational documentation.
• Develop repeatable procedures, technical runbooks, and troubleshooting guides.
• Identify opportunities to improve support processes and operational efficiency.

Strategic Support

• Provide input into future integration strategy and roadmap planning.

What we need

• 2+ years of relevant experience
• Strong ability to read and understand API integration documentation (EHR and Payer)
• Excellent troubleshooting skills with a keen eye for detail
• Strong communication and collaboration skills to work effectively with cross-functional teams
• Ability to manage multiple projects and prioritize tasks in a fast-paced environment

What you bring to the table

• Proactive and positive approach to solving problems and correcting issues
• Facilitation of collaboration among team members
• Communicates information clearly, ranging from straightforward to detailed, and produces written communications that are well-structured and have minimal errors
• Eager to learn and grow, actively seeks out learning opportunities and feedback to enhance professional development
• Demonstrates adaptability to new ideas and effectively integrates new knowledge and skills into daily tasks
• Can identify and analyze basic problems, demonstrating a willingness to learn and apply analytical thinking skills while participating in problem-solving tasks focused on understanding and interpreting available information
• Regularly evaluates and adjusts risk-taking strategies to improve outcomes, confidently contributing to the team's or organization's overall efficiency and productivity
• Identifies and suggests areas for improvement, assists in implementing changes, and monitors results with moderate supervision.
• Can make routine and moderate decisions, considering available information, potential consequences, and organizational goals
• Love to learn, take every opportunity you're given to develop knowledge and skills
• Detail oriented with excellent verbal and written communication skills
• Take ownership for own performance and project maturity and professionalism

Wish list

• Continued education and/or advanced degree(s)
• Experience with healthcare data standards (e.g. HL7, FHIR)
• Experience with data integration, EHR systems, and regulatory compliance
• Experience in environments subject to HIPAA and/or PCI regulations
• Experience in software-as-a-service, actuarial science, and/or insurance underwriting industry

Location
The expected application deadline for this job is September 30, 2026. This position is open to remote work. Applicants must be willing to travel to the Milliman office in Brookfield, WI as needed and travel nationwide for meetings, conferences, and team events.
Compensation
The overall salary range for this role is $65,200 - $119,830. For candidates residing in:

• Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, Pennsylvania, Virginia, Washington, the District of Columbia, New York City, Newark, San Jose, or San Francisco the salary range is $74,980 - $119,830.
• All other locations the salary range is $65,200 - $104,200.

A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.
Benefits
We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:

• Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners
• Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges
• 401(k) Plan - Includes a company matching program and profit-sharing contributions
• Discretionary Bonus Program - Recognizing employee contributions
• Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses
• Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
• Holidays - A minimum of 10 paid holidays per year
• Family Building Benefits - Includes adoption and fertility assistance
• Paid Parental Leave - 11 weeks of paid leave for employees who meet eligibility criteria
• Life Insurance & AD&D - 100% of premiums covered by Milliman
• Short-Term and Long-Term Disability - Fully paid by Milliman

Equal Opportunity
All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
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