Workforce Management Analyst Remote Jobs in McAllen, TX

Summary
Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol, Rio Grande Valley Sector, Mission Readiness Operations, Finance Unit, located in Edinburg, TX.
Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.
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Duties
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In this position, you will serve as a Management and Program Analyst advising sector leadership and using qualitative and quantitative analysis to evaluate and improve mission-critical programs, processes, and resource management. Your work directly advances the sector and DHS mission by ensuring adherence to directives and policies, increasing the efficiency and effectiveness of operations, and providing the analytical basis for sector-wide decisions on policies, budgets, and personnel allocation.
This position starts at a salary of $74,678.00 (GS-11, Step 1) to $116,362.00 (GS-12, Step 10).
As a Management and Program Analyst, you will be responsible for providing analytical and program management support to enhance operational effectiveness and resource utilization across the sector.
Typical duties will include:

• Analyzing and evaluating program data, business processes, and internal controls to identify impediments, redundancies, risks, and program deficiencies, and recommending optimized processes and corrective actions.
• Tracking and analyzing workforce and budget usage, developing cost projections, preparing management reports for short- and long-range planning, and ensuring compliance with directives, policies, and standard operating procedures.
• Implementing, coordinating, and overseeing a variety of program activities, monitoring workforce and budget accountability, and helping develop objectives, goals, and priorities for personnel.
• Developing briefings, presentations, and conferences for supervisors and executive leadership, provide detailed data reports to support decision making, and review submissions for substance, compliance with instructions, and required modifications.
• Organizing recurring and ad hoc meetings with stakeholders to discuss and resolve program issues, including operational efficiency, effectiveness, customer satisfaction, and adoption of new or revised processes.

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.
Requirements
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Conditions of employment

• You must be a U.S. Citizen to apply for this position
• Males born after 12/31/1959 must be registered with Selective Service
• Primary U.S. residency for at least three of the last five years (additional details below)
• All pre-employment processes will be conducted in English
• You may be required to pass a background investigation
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.
• As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.
• DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
• Bargaining Unit: This is a bargaining unit covered position, represented under the National Border Patrol Council - NBPC. For local chapter contact information see https://bpunion.org/#.

Qualifications
For GS-11:
Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Using basic quantitative and qualitative methods to compile and analyze program data and identify ways to improve effectiveness and efficiency.
• Assisting with tracking and analyzing budget and workforce information, including expenditures, staffing levels, and summary reports for planning purposes.
• Reviewing and applying relevant laws, regulations, and policies to program or administrative activities under guidance from more experienced staff.
• Participating on project teams by researching information, analyzing data, and helping draft reports or presentations on organizational processes.
• Preparing and presenting clear written and oral summaries of findings and recommendations related to administrative systems, processes, or procedures.

OR
Education Substitution: You may substitute a Ph.D. or an equivalent doctoral degree, or three full years of progressively higher-level graduate education leading to such a degree or an LL.M. for experience at the GS-11 grade level. Such education must have been obtained in an accredited college or university. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours.
OR
Combining Education and Experience: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-11. (When crediting education that requires specific course work, prorate the number of hours of related courses required as a proportion of the total education to be used.) More information on this qualification standard is located here.
For GS-12:
Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Applying quantitative and qualitative analytical methods (for example, trend analysis, forecasting, and process mapping) to evaluate program performance and recommend improvements to increase operational effectiveness and efficiency.
• Developing, analyzing, and monitoring budget and workforce management data (such as cost projections, staffing levels, and resource utilization reports) to support management decisions on resource allocation and program priorities.
• Interpreting and applying applicable laws, regulations, and policies related to program operations, budget management, and workforce planning, and advising management on their impact on organizational activities and compliance.
• Leading or coordinating cross-functional teams or task forces to plan and conduct management studies, establish project objectives and milestones, and deliver written and oral reports with findings and recommendations to senior leadership.
• Preparing and presenting detailed briefings, reports, and recommendations to managers and executives on complex management issues, program performance, and proposed changes to processes, procedures, or organizational structures.

Education Substitution: No education substitution at the GS-12 grade level.
NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 08/26/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers
Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.
Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibilityon OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position.
Education
Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.
Additional information
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.
Positions with known promotion potential do not guarantee promotion, nor is the promise of promotion implied.
The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable s