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Workforce Intraday Analyst Jobs (NOW HIRING)

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

Manages and provides ongoing support to Workforce Management Analysts, ensuring they have clear ... Oversees the full forecasting cycle, including longterm, shortterm, and intraday projections, and ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

Manages and provides ongoing support to Workforce Management Analysts, ensuring they have clear ... Oversees the full forecasting cycle, including longterm, shortterm, and intraday projections, and ...

MCI Careers

Workforce Management Manager

Wichita, KS

Manages and provides ongoing support to Workforce Management Analysts, ensuring they have clear ... Oversees the full forecasting cycle, including longterm, shortterm, and intraday projections, and ...

Cogeco

Analyst, Workforce Management

Belmont, NH · On-site

KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Cogeco

Analyst, Workforce Management

Groton, CT · On-site

KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Geico

Senior Manager, Workforce Management

Macon, GA

Champion workforce management best practices to enhance operational efficiency, improve service ... Leverage NICE WFM Intraday Manager to analyze trends, identify variances, and execute corrective ...

Cogeco

Analyst, Workforce Management

Berwick, PA

KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Cogeco

Analyst, Workforce Management

Uniontown, PA

KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Cogeco

Analyst, Workforce Management

Morgantown, WV

KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Cogeco

Analyst, Workforce Management

Grasonville, MD · On-site

KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

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All JobsWorkforce Intraday Analyst Jobs

Workforce Intraday Analyst information

See salary details

$35.5K

$104.1K

$160K

How much do workforce intraday analyst jobs pay per year?

As of May 30, 2026, the average yearly pay for workforce intraday analyst in the United States is $104,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $128,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Intraday Analyst, and why are they important?

To thrive as a Workforce Intraday Analyst, you need strong analytical skills, proficiency in forecasting, and a background in workforce management or contact center operations. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and sometimes certifications in workforce planning are typically required. Attention to detail, adaptability, and effective communication are vital soft skills for responding to real-time changes and coordinating with various teams. These abilities ensure optimal staffing, minimize service disruptions, and help maintain high service levels in fast-paced environments.

What are the main challenges a Workforce Intraday Analyst faces when managing real-time staffing adjustments?

A Workforce Intraday Analyst must quickly respond to unexpected fluctuations in call volume, absenteeism, or technical outages to maintain service levels. This involves making real-time decisions, such as reallocating staff or adjusting schedules, often under tight time constraints. Collaboration with team leaders and clear communication are essential to implement changes smoothly and ensure minimal disruption to customer service. Flexibility and the ability to analyze data quickly are key to overcoming these dynamic challenges.

What are Workforce Intraday Analysts?

Workforce Intraday Analysts are professionals who monitor and manage real-time staffing levels and workflow in environments such as call centers or customer service operations. Their primary responsibility is to ensure that staffing matches demand throughout the day by tracking call volumes, employee availability, and schedule adherence. They make immediate adjustments to schedules or break times to maintain service levels and optimize productivity. These analysts use specialized software and real-time data to make quick decisions that can impact customer satisfaction and operational efficiency.

What is the difference between Workforce Intraday Analyst vs Workforce Analyst?

AspectWorkforce Intraday AnalystWorkforce Analyst
CertificationsTypically requires workforce management or scheduling certificationsOften requires similar certifications, with additional data analysis credentials
Work EnvironmentFocuses on real-time staffing adjustments in contact centers or call centersInvolves analyzing workforce data for planning and forecasting
Employer & Industry UsageCommon in customer service, telecommunications, and retail sectorsUsed across various industries including healthcare, finance, and retail

The Workforce Intraday Analyst primarily manages real-time staffing needs, making immediate adjustments based on current call volumes. In contrast, the Workforce Analyst focuses on long-term planning and forecasting. Both roles require similar certifications and are vital in workforce management, but their daily tasks and focus areas differ significantly.

More about Workforce Intraday Analyst jobs
What job categories do people searching Workforce Intraday Analyst jobs look for? The top searched job categories for Workforce Intraday Analyst jobs are:
Workforce Intraday Analyst jobs near you
Infographic showing various Workforce Intraday Analyst job openings in the United States as of May 2026, with employment types broken down into 7% As Needed, 1% Full Time, 58% Part Time, 5% Temporary, 25% Contract, and 4% Nights. Highlights an 93% Physical, and 7% Hybrid job distribution, with an average salary of $104,074 per year, or $50 per hour.
Sr. Analyst, Workforce Management

Sr. Analyst, Workforce Management

Richemont

New York, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Richemont rating

8.3

Company rating: 8.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
HOW YOU WILL MAKE AN IMPACT
Job Mission
Reporting to the Director of Workforce Management & Process Improvement, the Sr. Analyst, Workforce Management plays a critical role in optimizing staffing schedules and operational efficiency across our retail boutiques. This position is responsible for leveraging workforce management systems to analyze data, forecast demand, while providing actionable insights to ensure optimal coverage, enhance productivity, and support strategic decision-making. The analyst will also serve as a key system expert, providing support, documenting issues, and collaborating with vendors on system improvements.
Key Responsibilities
  • Provide comprehensive system support for Workforce Management (WFM) configurations, including troubleshooting and root cause analysis for system concerns.
  • Document and report WFM system concerns, ensuring clear communication and tracking of issues.
  • Collaborate closely with WFM system vendors on system enhancements, upgrades, and configuration change requirements.
  • Support Boutiques and other operational units with any WFM system-related concerns, offering guidance and solutions.
  • Analyze forecast results against actual performance data, identifying variances and trends.
  • Provide insightful analysis and recommendations on forecasts to maximize coverage during peak periods, special events, and promotional activities, ensuring optimal scheduling of existing resources.
  • Monitor real-time adherence and performance, making recommendations for intraday adjustments to current schedules as needed.
  • Conduct in-depth analysis of staffing levels and patterns, proposing changes in headcounts to align with business needs and efficiency goals.
  • Develop and generate various reports on WFM performance, staffing, and key metrics.
  • Proactively develop and present reports and analyses that not only convey data but also offer innovative interpretations and creative solutions, encouraging a forward-thinking approach to workforce optimization.
  • Lead and present findings in meetings with Senior and Regional leadership, providing data-driven recommendations.
  • Work in partnership with Process Engineer to modify operational standards and analyze the impact of these changes on business performance and staffing requirements.
  • Contribute to the development and refinement of WFM processes and best practices.

Qualifications
  • 4-7 years of experience in an analytical position, preferably within Workforce Management and a retail or similar operational environment.
  • Proven experience utilizing WFM systems (Verint, Blue Yonder, Legion, or others) to deliver optimal scheduling, staffing, and employee experience.
  • Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights.
  • Detail-oriented with a high level of accuracy in data analysis and reporting.
  • Excellent communication (both written and verbal) and presentation skills, capable of conveying complex information clearly to diverse audiences, including senior leadership.
  • Strong organizational skills to manage priorities and projects in a matrix-based organization with multiple stakeholders.
  • Proficiency in data analysis tools (e.g., Excel, SQL, Power BI, Looker).
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Customer-focused approach with a commitment to supporting operational teams.

We Offer
We care about our associates' health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Expected salary range: $90,000-$105,000 plus incentives.
Salary will be negotiated based on relevant skills and experience.
#Richemont #WeCraftTheFuture

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