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Workforce Intraday Analyst Jobs (NOW HIRING)

Walmart

Manager, Workforce Planning

Bella Vista, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

Point C

Workforce Manager

OR · On-site +1

  • PTO

Analyze historical data to forecast call volume/workload trends * Develop short-term and long-term ... Support intraday management decisions * Ensure staffing aligns with service-level goals * Maintain ...

Athens Services

Workforce Management Manager

Irwindale, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Direct demand analysis across call, email, digital, and emerging channels to define staffing ... Direct intraday decision-making and provide leadership with staffing recommendations and risk ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

NetJets & EJM

Workforce Optimization Analyst (NJUS)

Columbus, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Purpose of Position The Workforce Optimization Analyst is responsible for supporting workforce ... intraday updates to operations leadership • Produce daily/weekly performance reports • Analyze ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

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Workforce Intraday Analyst information

See salary details

$35.5K

$104.1K

$160K

How much do workforce intraday analyst jobs pay per year?

As of Aug 19, 2026, the average yearly pay for workforce intraday analyst in the United States is $104,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $128,500.00 per year, depending on experience, location, and employer.

What is a workforce intraday analyst?

Workforce Intraday Analysts are professionals who monitor and manage real-time staffing levels and workflow in environments such as call centers or customer service operations. Their primary responsibility is to ensure that staffing matches demand throughout the day by tracking call volumes, employee availability, and schedule adherence. They make immediate adjustments to schedules or break times to maintain service levels and optimize productivity. These analysts use specialized software and real-time data to make quick decisions that can impact customer satisfaction and operational efficiency.

What are the main challenges a workforce intraday analyst faces when managing real-time staffing adjustments?

A Workforce Intraday Analyst must quickly respond to unexpected fluctuations in call volume, absenteeism, or technical outages to maintain service levels. This involves making real-time decisions, such as reallocating staff or adjusting schedules, often under tight time constraints. Collaboration with team leaders and clear communication are essential to implement changes smoothly and ensure minimal disruption to customer service. Flexibility and the ability to analyze data quickly are key to overcoming these dynamic challenges.

What are the key skills and qualifications needed to thrive as a workforce intraday analyst, and why are they important?

To thrive as a Workforce Intraday Analyst, you need strong analytical skills, proficiency in forecasting, and a background in workforce management or contact center operations. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and sometimes certifications in workforce planning are typically required. Attention to detail, adaptability, and effective communication are vital soft skills for responding to real-time changes and coordinating with various teams. These abilities ensure optimal staffing, minimize service disruptions, and help maintain high service levels in fast-paced environments.

What is the difference between Workforce Intraday Analyst vs Workforce Analyst?

AspectWorkforce Intraday AnalystWorkforce Analyst
CertificationsTypically requires workforce management or scheduling certificationsOften requires similar certifications, with additional data analysis credentials
Work EnvironmentFocuses on real-time staffing adjustments in contact centers or call centersInvolves analyzing workforce data for planning and forecasting
Employer & Industry UsageCommon in customer service, telecommunications, and retail sectorsUsed across various industries including healthcare, finance, and retail

The Workforce Intraday Analyst primarily manages real-time staffing needs, making immediate adjustments based on current call volumes. In contrast, the Workforce Analyst focuses on long-term planning and forecasting. Both roles require similar certifications and are vital in workforce management, but their daily tasks and focus areas differ significantly.

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What job categories do people searching Workforce Intraday Analyst jobs look for?

The top searched job categories for Workforce Intraday Analyst jobs are:

Workforce Intraday Analyst jobs near you
Infographic showing various Workforce Intraday Analyst job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 9% Part Time, and 7% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $104,074 per year, or $50 per hour.

Workforce Management Specialist

180 Seminole Hard Rock Support Services

Hollywood, FL

Full-time

Re-posted 15 days ago

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Workforce Management Specialist is responsible for ensuring the right people are scheduled at the right time to meet operational demand, service-level objectives, and labor cost targets. The role spans scheduling, intraday monitoring, and performance reporting, leveraging WFM platforms (e.g., NICE/IEX/Salesforce) and partnering closely with Operations and Vendors.


Responsibilities

  • Scheduling Optimization: Designs fair, compliant schedules maximizing coverage and efficiency.
  • Real-Time Decisioning: Acts quickly on live signals to protect SLAs and productivity.
  • Data Storytelling: Packages insights into clear narratives for operators and executives.
  • Tool Savvy: Comfortable with WFM platforms and spreadsheets; contributes to tool/process rollouts.
  • Key performance indicators Service Level / ASA / Abandon Rate achieved versus plan. Schedule Adherence & Interval Compliance across teams. Occupancy and Shrinkage within targets. Cost-to-Serve / Labor Utilization improvements versus baseline.
  • Monitors real-time ACD work state of agents, schedule and break adherence, and agents exceeding thresholds.
  • Flexible shifts aligned to operational windows; occasional evenings/weekends during peak periods or events; cross-functional collaboration with multiple departments.
  • Conducts analyses and recommends solutions to real-time performance issues with the Operations Management Team.
  • Approves discretionary activities to increase occupancy and take advantage of high availability.
  • Administration of intraday schedule changes.
  • Delivers regular and ad-hoc reports on time as requested by the internal and external clients.
  • Performs other duties and assignments as directed.
  • Work closely with the operations team to analyze and help improve their delivery processes
  • Hold yourself accountable for measurable, high-quality, and timely results.
  • Care for Hard Rock brand by holding self accountable by being a brand ambassador.
  • Comply with all departmental and company policies, including Seminole Gaming’s and Hard Rock’s business ethics guidelines and property-specific protocols.
  • Assist with projects and other duties as requested or assigned
     

Qualifications

  • 2 to 4+ years in Workforce Management (scheduling, intraday) or adjacent operations analytics roles.
  • Proficiency with WFM software (e.g., NICE/IEX/Salesforce) and advanced Excel/Sheets.
  • Strong analytical and problem-solving skills; ability to translate data into actionable staffing decisions.
  • Clear communication and stakeholder partnering across Operations, Vendor BPOs.
  • Ability to create reports in Excel and forecast results
  • Attention to detail and a high level of accuracy
  • Ability to multitask, focus, and complete reports for extended periods
  • Experience managing schedules and KPIs in multi-site or global operations.
  • Familiarity with labor agreements and equity in scheduling practices.
  • Exposure to contact center metrics and intraday methodologies.
  • Bachelor’s degree in Business, Operations, Statistics, or related field (or equivalent experience).