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Workforce Administrator Jobs (NOW HIRING)

Simmons Bank

Workforce Planning Manager

Nashville, TN · On-site

Administer and optimize the Verint workforce management platform, including forecasting, scheduling, and reporting. * Develop and maintain the retail staffing model aligned with transaction volume ...

Simmons Bank

Workforce Planning Manager

Houston, TX · On-site

Administer and optimize the Verint workforce management platform, including forecasting, scheduling, and reporting. * Develop and maintain the retail staffing model aligned with transaction volume ...

Simmons Bank

Workforce Planning Manager

Dallas, TX · On-site

Administer and optimize the Verint workforce management platform, including forecasting, scheduling, and reporting. * Develop and maintain the retail staffing model aligned with transaction volume ...

Curana Health, Inc.

Workforce Business Analyst I

$50K - $65K/yr

This role combines workforce management, operational analytics, telephony support, and contact ... Administer and support contact center telephony platforms, including system monitoring ...

Curana Health, Inc.

Workforce Business Analyst I

This role combines workforce management, operational analytics, telephony support, and contact ... Administer and support contact center telephony platforms, including system monitoring ...

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Workforce Administrator information

What does a workforce administrator do?

A Workforce Administrator is responsible for managing employee schedules, tracking workforce data, and optimizing staffing levels to ensure operational efficiency. They analyze workload trends, monitor attendance, and assist in forecasting staffing needs. Additionally, they may use workforce management software to generate reports and improve productivity. This role is common in industries with shift-based workforces, such as call centers, healthcare, and retail. Strong analytical, communication, and organizational skills are essential for success in this position.

What are some typical challenges workforce administrators face, and how can they be addressed?

Workforce Administrators often encounter challenges such as managing last-minute changes in staffing, balancing employee requests with business needs, and maintaining compliance with labor regulations. Staying organized and using effective scheduling software can help streamline processes and reduce errors. Clear communication with both management and staff is crucial for addressing issues proactively and avoiding misunderstandings. By developing strong problem-solving skills and remaining adaptable, Workforce Administrators can ensure efficient operations while supporting both organizational goals and employee satisfaction.

What are the key skills and qualifications needed to thrive in the workforce administrator position, and why are they important?

To thrive as a Workforce Administrator, you need strong organizational skills, attention to detail, and experience in workforce management or human resources, often supported by a relevant degree or certification. Familiarity with workforce management software such as Kronos, ADP, or SAP, as well as proficiency in spreadsheet and scheduling tools, is commonly required. Strong communication, problem-solving, and multitasking abilities help a Workforce Administrator manage dynamic staffing needs and support diverse team members. These skills and qualities are essential to ensure efficient staff scheduling, regulatory compliance, and smooth operational workflows.

What cities are hiring for Workforce Administrator jobs?

Cities with the most Workforce Administrator job openings:

What states have the most Workforce Administrator jobs?

States with the most job openings for Workforce Administrator jobs include:

What are popular job titles related to Workforce Administrator jobs?

For Workforce Administrator jobs, the most frequently searched job titles are:

Workforce Administrator jobs near you
Infographic showing various Workforce Administrator job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 82% Full Time, 10% Part Time, and 7% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Workforce Planning Manager

Nashville, TN • On-site

Simmons Bank
Commercial Banking • 1 - 5K employees
Learn more about Simmons Bankexternal

Full-time

Re-posted 4 days ago

Simmons Bank rating

8.0

Company rating: 8.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Summary

The Workforce Planning Manager is responsible for designing and maintaining the staffing model for the Retail Banking network, ensuring the right coverage, at the right time, to deliver both service and sales outcomes. This role owns the Verint platform and drives centralized scheduling practices to create consistency, efficiency, and capacity across the branch network.

Essential Duties and Responsibilities

  • Administer and optimize the Verint workforce management platform, including forecasting, scheduling, and reporting.

  • Develop and maintain the retail staffing model aligned with transaction volume, sales activity, and customer demand patterns.

  • Create centralized scheduling frameworks to improve banker productivity and free up manager capacity.

  • Partner with Retail leadership to align staffing strategies with sales and service expectations.

  • Analyze workforce data (traffic, transactions, appointment trends) to recommend staffing adjustments and efficiencies.

  • Establish scheduling standards and governance across the retail network.

  • Monitor adherence, scheduling effectiveness, and productivity metrics to drive continuous improvement.

  • Provide insights into capacity gaps and optimization opportunities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

  • Strong analytical mindset with experience translating data into staffing decisions.

  • Deep understanding of workforce management principles in a retail, contact center, or service environment.

  • Proven ability to influence leaders without direct authority.

  • High attention to detail with strong organizational skills.

  • Ability to balance operational efficiency with employee experience.

Technical/Computer Skills

  • Workforce Management Platforms (Verint preferred).

  • Advanced Excel (pivot tables, forecasting models, scenario analysis).

  • Data visualization/reporting tools (Power BI strongly preferred).

  • Scheduling methodologies and forecasting techniques.

Education and/or Experience

  • Bachelor's degree in business, finance, analytics, HR, or related field (or equivalent experience)

  • 5+ years of experience in workforce planning, operations analytics, or retail banking operations

  • Experience supporting multi-location or branch-based environments preferred

  • Experience with workforce optimization platforms (Verint strongly preferred)

Certificates, Licenses, Registrations

  • Workforce Management certification (e.g., SWPP, ICMI) - preferred, not required

  • Lean or process improvement certification (Six Sigma Green Belt, etc.) a plus

Other Qualifications (including physical requirements)

  • Problem-solving and critical thinking skills

  • Clear communication (translating data into actionable insights)

  • Stakeholder management across Retail leadership

  • Continuous improvement mindset

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

Skills Training:

  • Critical Thinking, Reading Comprehension, Systems Analysis,

  • Communication, Decision Making, Problem Solving, Project Management

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.

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