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Workforce Administrator Jobs in Atlanta, GA (NOW HIRING)

Metro One LPSG

Workforce Administrator

Atlanta, GA · On-site

The Workforce Administrator will perform service level risk assessments and provide mitigation strategies to program management. The Workforce Administrator will be responsible for short- and ...

Metro One LPSG

Workforce Administrator

Atlanta, GA · On-site

The Workforce Administrator will analyze and report on intraday, daily, and weekly staffing levels, staffing constraints such as absenteeism, attrition, contact volume trends, and other critical ...

InterSources Inc

ServiceNow Administrator

Atlanta, GA · On-site

The ServiceNow Administrator will assist in developing IT configuration and asset management ... and workforce capability must work together. Founded in 2007, the company is headquartered in ...

Interfor

Database Administrator II

Peachtree City, GA · On-site

$80 - $100/hr

Database Administrator II, Peachtree City, Georgia. As a Database Administrator II, you'll play a ... workforce. All qualified applicants will receive consideration for employment without regard to ...

Pyramid Consulting, Inc

SAP DBA - 1

Alpharetta, GA · On-site

Pyramid Consulting, Inc is seeking a talented SAP DBA Consultant for a contract opportunity in ... Company : Pyramid Consulting, a global leader in workforce and technology solutions, empowers ...

Interfor

Database Administrator II

Peachtree City, GA · On-site

Database Administrator II, Peachtree City, Georgia As a Database Administrator II, you'll play a ... Interfor is an Equal Opportunity Employer building a capable, committed, diverse workforce. All ...

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Workforce Administrator information

What does a workforce administrator do?

A Workforce Administrator is responsible for managing employee schedules, tracking workforce data, and optimizing staffing levels to ensure operational efficiency. They analyze workload trends, monitor attendance, and assist in forecasting staffing needs. Additionally, they may use workforce management software to generate reports and improve productivity. This role is common in industries with shift-based workforces, such as call centers, healthcare, and retail. Strong analytical, communication, and organizational skills are essential for success in this position.

What are some typical challenges workforce administrators face, and how can they be addressed?

Workforce Administrators often encounter challenges such as managing last-minute changes in staffing, balancing employee requests with business needs, and maintaining compliance with labor regulations. Staying organized and using effective scheduling software can help streamline processes and reduce errors. Clear communication with both management and staff is crucial for addressing issues proactively and avoiding misunderstandings. By developing strong problem-solving skills and remaining adaptable, Workforce Administrators can ensure efficient operations while supporting both organizational goals and employee satisfaction.

What are the key skills and qualifications needed to thrive in the workforce administrator position, and why are they important?

To thrive as a Workforce Administrator, you need strong organizational skills, attention to detail, and experience in workforce management or human resources, often supported by a relevant degree or certification. Familiarity with workforce management software such as Kronos, ADP, or SAP, as well as proficiency in spreadsheet and scheduling tools, is commonly required. Strong communication, problem-solving, and multitasking abilities help a Workforce Administrator manage dynamic staffing needs and support diverse team members. These skills and qualities are essential to ensure efficient staff scheduling, regulatory compliance, and smooth operational workflows.

What are popular job titles related to Workforce Administrator jobs in Atlanta, GA?

For Workforce Administrator jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Workforce Administrator jobs in Atlanta, GA look for?

The top searched job categories for Workforce Administrator jobs in Atlanta, GA are:

Workforce Administrator jobs near you
Infographic showing various Workforce Administrator job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 13% Part Time, and 9% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Workforce Administrator

Metro One LPSG

Atlanta, GA • On-site

Other

Re-posted 25 days ago

Metro One LPSG rating

5.7

Company rating: 5.7 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

73rd of 118 rated security

Job description

Description
The Workforce Administrator will analyze and report on intraday, daily, and weekly staffing levels, staffing constraints such as absenteeism, attrition, contact volume trends, and other critical inputs to operational success. The Workforce Administrator will perform service level risk assessments and provide mitigation strategies to program management. The Workforce Administrator will be responsible for short- and long-term staffing functions such as creating new hire and shift selection schedules. The Workforce Administrator will also be responsible for designing exception protocols to insure productivity and compliance. The Workforce Administrator will also be expected to support ad-hoc projects as required.
REQUIREMENTS
Client and Management Interface
  • Monitor all issues that impact service levels with your assigned client(s) and take actions to resolve or reduce the impact. Notify support teams as required.
  • Perform operational and oversight responsibilities as required to ensure all Service Level Agreements (SLA's) are met.
  • Support the production, communication, & implementation of service level action plans.
  • Monitor staffing levels against scheduled plan to efficiently handle incoming work units at the prescribed service levels.
  • Evaluate facts surrounding schedule adherence, scheduling, and workforce management functions including operational situations which can impact productivity such as tool or system outages.
  • Provide recommendations for mitigation or correction to management for consideration.

Data Analysis/Synthesis
  • Ensure timely and accurate recording and reporting of metrics. Analyze data to outline any reasons for under/over performance and recommend actions to improve performance.
  • Develop root cause analyses in response to identified, emergent trends in Track Force data anomalies.
  • Must be able to effectively prioritize and manage multiple concurrent projects and complete high quality work.
  • Collate, assemble, and disseminate performance/metric reporting. On-going generation, creation, and maintenance of accurate data/reporting.
  • Evaluate and implement opportunities for improving workflow processes and automation of processes.
  • Run "what-if" scenarios for intraday staffing.

Communications
  • Attend, virtual or actual, client meetings for performance review.
  • Assist clients and management with technical issues (phones/NFC tags).
  • Communication with managers/supervisors for issue resolution (can be virtual, telephonic, or face-to-face). Work with operational and support teams to effectively plan non-productive time (NPT).
  • Develop relationships with leadership and workflow/capacity partners, to include sharing methodologies for process improvement.
  • Work closely with leadership to identify "hot spots" and take appropriate actions to mitigate any impact.
  • Lead meetings with WFC and other departments (i. e., Human Resources, Operations, Training, and Quality)
  • Communicate and interact effectively with operations and support functions to provide internal customers with information/data needs in a timely manner.

QUALIFICATIONS
  • A Bachelor's Degree in Computer Science, Information Systems, HR Management, Business Administration, or similar is a plus; not required
  • 3-5 years of experience as an HRIS Analyst in a related industry
  • Exceptional ability to gather and interpret data, as well as improve HRIS processes,
  • Ability to collaborate, provide technical support, and train staff,
  • Extensive experience in analyzing HRIS and HR performance metrics,
  • Advanced proficiency in database management and security,
  • Experience in documenting processes, as well as performing diagnostic tests. and audits,
  • Ability to keep up with technical innovation and trends in HRIS Analysis,
  • Exceptional interpersonal and communication skills,
  • Must be willing to participate in the Company's pre-employment screening process and continuously meet any applicable state, county, and municipal requirements for Security Officer.
  • Advanced skills using Microsoft Excel in a business environment.
  • Ability to prioritize and meet tight deadlines.
  • Analytical with meticulous attention to detail.
  • Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
  • Demonstrates high degree of ability to analyze data, using the data to drive decision making and implement effective resolutions.
  • Proven ability to build relationships quickly.

PREFERRED QUALIFICATIONS
  • 1+ years of experience in a contact center environment preferred.
  • Lean training is an advantage. Kronos experience or Six Sigma Yellow/Green Belt certification is a plus.

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