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Workflow Manager Jobs in Kentucky (NOW HIRING)

Ayble Health, Inc

$120 - $180/hr

Build Repeatable Workflows: Design, launch, and optimize automated lifecycle workflows (e.g., email ... Manage Timelines: Ruthlessly prioritize tasks and manage project timelines to ensure flawless ...

New

Panelmatic

$90 - $120/hr

This position is responsible for production planning, staffing, workflow management, quality control, equipment utilization, employee development, safety, and continuous improvement. The Metal ...

Construction Specialities Group

$70 - $100/hr

Strong knowledge of print production processes, equipment, quality standards, material handling, finishing operations, and production workflow management, with demonstrated experience managing ...

New

M-Files Corporation

$140 - $190/hr

Our context-first document management system offers purpose-built business use cases--spanning universal and industry-specific workflows to enable secure collaboration, automate processes, and ensure ...

Reveleer

$140 - $170/hr

Guide EHR integration workflows, including FHIR and custom API implementations, across major EHR ... Manage the Health Information Exchange (HIE) Delegation of Authority (DoA) process with prospects ...

New

Air Hydro Power

Production Manager

Bowling Green, KY · On-site

Coordinate workflow between departments (receiving, disassembly, testing, winding, machining ... Manage attendance, discipline, and performance issues * Participate in hiring and onboarding of ...

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Workflow Manager information

See Kentucky salary details

$32.7K

$49K

$84K

How much do workflow manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for workflow manager in Kentucky is $48,981.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,063.00 and $47,129.00 per year, depending on experience, location, and employer.

What does a workflow manager do?

A Workflow Manager is responsible for designing, implementing, and optimizing business processes within an organization. They oversee how tasks, information, and documents flow between teams and systems to ensure efficiency and productivity. Workflow Managers use specialized software to automate repetitive tasks, monitor process performance, and resolve bottlenecks. Their role often involves collaborating with various departments to streamline operations and support organizational goals.

What are the key skills and qualifications needed to thrive as a workflow manager?

To thrive as a Workflow Manager, you need strong organizational skills, process optimization expertise, and experience with project management, often supported by a degree in business or a related field. Familiarity with workflow automation tools (such as Asana, Trello, Jira, or Monday.com) and process mapping software is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you effectively coordinate teams and drive process improvements. These competencies are essential for ensuring efficient operations, reducing bottlenecks, and achieving organizational goals.

How does a workflow manager typically collaborate with cross-functional teams to optimize business processes?

As a Workflow Manager, you will routinely work with teams from operations, IT, and business units to streamline and improve organizational processes. This often involves facilitating meetings, gathering feedback, and mapping out existing workflows to identify inefficiencies or bottlenecks. You’ll coordinate closely with stakeholders to implement automation tools or process changes, ensuring everyone is aligned and trained on new procedures. Strong communication and project management skills are essential to successfully drive these initiatives and foster a culture of continuous improvement.

What is the difference between Workflow Manager vs Operations Coordinator?

AspectWorkflow ManagerOperations Coordinator
Primary RoleOversees and optimizes work processes and workflowsCoordinates daily operational activities and supports team functions
Required CredentialsTypically requires a degree in business, management, or related field; certifications in project management are commonOften requires a high school diploma or associate degree; relevant experience in operations
Work EnvironmentOffice setting, often in industries like manufacturing, logistics, or ITOffice environment, supporting various departments in similar industries
Employer & Industry UsageUsed by companies aiming to streamline workflows and improve efficiencyUsed by organizations managing daily operational tasks and team coordination

While both roles support organizational efficiency, a Workflow Manager focuses on designing and improving work processes, whereas an Operations Coordinator handles daily operational tasks and team support. Understanding these differences helps in selecting the right career path or job role.

How much does a workflow manager make?

The average salary for a workflow manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Professionals with skills in process optimization, project management, and relevant software tools may earn higher salaries, especially in larger organizations or specialized sectors.

What are the most commonly searched types of Workflow jobs in Kentucky?

The most popular types of Workflow jobs in Kentucky are:

What are popular job titles related to Workflow Manager jobs in Kentucky?

For Workflow Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Workflow Manager jobs in Kentucky look for?

The top searched job categories for Workflow Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Workflow Manager jobs?

Cities in Kentucky with the most Workflow Manager job openings:

Workflow Manager jobs near you
Infographic showing various Workflow Manager job openings in Kentucky as of August 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $48,981 per year, or $23.5 per hour.

Guest Services Manager

Churchill Downs Incorporated

Louisville, KY • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Churchill Downs Racetrack ("CDRT"), the world's most legendary racetrack, has been the home of The Kentucky Derby, the longest continually held annual sporting event in the United States, since 1875. Located in Louisville, CDRT features a series of themed race days during Derby Week, including the Kentucky Oaks, and conducts Thoroughbred horse racing during three race meets in the Spring, September and Fall. CDRT is located on 175 acres and has a one-mile dirt track, a 7/8-mile turf track, a stabling area, and provides seating for approximately 60,000 guests. The stable area has barns sufficient to accommodate 1,400 horses and a 114-room dormitory for backstretch personnel. CDRT also has a year-round simulcast wagering facility . www.ChurchillDowns.com.
JOB SUMMARY
The Guest Services Manager serves in a dynamic dual-role, functioning both as a frontline agent, and as a leader within the Guest Services department. This position is responsible for delivering exceptional service directly to guests while also supporting team operations through supervisory guidance, service-recovery efforts, and daily workflow management.
This role is essential in ensuring a seamless and positive guest journey-whether by answering and resolving incoming inquiries, troubleshooting issues across multiple touchpoints, or assisting staff with complex guest concerns. The Guest Services Manager helps uphold service standards, equips team members with the resources needed to deliver an excellent guest experience, and contributes to training, incident management, and departmental initiatives.
The individual selected for this position must be able to work a flexible schedule, including weekends, holidays, and select evenings, to support key operational needs and ensure consistent coverage during peak guest-facing periods.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Efficiently manage high-volume inbound call flow, including answering, documenting, routing, and resolving guest calls from a busy main platform. Ensure all incoming calls are handled professionally and aligned with service standards.
  • Demonstrate proficiency in navigating a high-volume environment using multi-channel communication tools and CRM technology. Utilize Salesforce for case creation, ticketing, documentation, guest history review, and workflow management.
  • Serve in a leadership capacity for team members by addressing questions, providing guidance, and assisting with service recovery efforts to resolve guest concerns effectively.
  • Monitor and analyze performance metrics by utilizing dashboards and key performance indicators (KPIs) to assess team effectiveness, identify trends, and support data-driven operational decisions.
  • Proactively gather and consolidate information from internal teams and external partners regarding guest inquiries, issues, and product knowledge; maintain organized digital and physical resource libraries for full-time, seasonal, and temporary staff.
  • Prepare and deliver summarized pre-shift notes, event briefings, operational updates, and critical information regarding topics such as onsite activities, parking, and event flow.
  • Track, document, and monitor guest inquiries, tickets and complaints across all communication channels including in Salesforce; respond promptly and professionally, or route to appropriate departments for resolution.
  • Partner with team members to troubleshoot guest issues, implement solutions, resolve concerns, and escalate critical matters when necessary
  • Perform service recovery efforts and train cross-functional departments in service recovery techniques and best practices.
  • Create and deliver training materials to ensure the seasonal workforce is equipped to deliver exceptional guest service.
  • Provide in-person support and resolution for on-site guest concerns and escalations.
  • Support team staffing efforts through interviewing, onboarding, training, and continued mentorship.
  • Using performance metrics and KPIs, provide recommendations on staffing and scheduling to Director of Guest Services.
  • Assist with Guest Services departmental projects and broader CDRT initiatives as assigned.
  • Assist with the fulfillment of the company's guest service Training Program, including facilitating employee recognition initiatives, material distribution, and participation in committee meetings.
  • Assist with off-season and dark-day events as assigned.
  • Report, monitor and assign operational and guest-related incidents during Live Race Meets to the appropriate departments using the 24/7 system or other authorized reporting platforms.
  • Perform additional responsibilities as needed to support overall business objectives and enhance the guest experience.

REQUIRED SKILLS AND ABILITIES
  • Candidate should be proficient with various software tools, such as spreadsheets, databases and web-applications, including but not limited to: Word, Excel, Outlook, PowerPoint, and other MS Suite applications. Experience with Salesforce and other CRM platforms is preferred. Ability to learn new applications as required.
  • Diplomatic personality, able to collaborate with wide variety of personalities and backgrounds, under pressure while maintaining calm demeanor.
  • Demonstrated ability to manage multiple projects concurrently.
  • Strong written communication skills, with ability to collect, analyze and disseminate information in a detailed and efficient manner

EDUCATION AND EXPERIENCE
  • Bachelor's Degree preferred.
  • Experience in a high-volume Contact Center environment and interacting with the public on a regular basis.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS
  • Ability to be exposed to adverse weather conditions when required to work outside.
  • Ability to be on your feet for long periods of time.
  • While performing the duties of this job, the employee may also be required to stand, walk, use hands to finger reach, handle, feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear.
  • Employees may be asked to occasionally lift up to 20 lbs.
  • The noise level in the work environment is moderate.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Work With Us
Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.
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