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Workflow Manager Jobs in Kentucky (NOW HIRING)

Ecm Tek Llc

OpenText Exstream Developer

Glasgow, KY · On-site

... manage customer communications. You will collaborate with internal teams and clients to create ... Conduct thorough testing of communication templates and workflows to ensure accuracy and ...

Ecm Tek Llc

OpenText Exstream Developer

Glasgow, KY · Remote

... manage customer communications. You will collaborate with internal teams and clients to create ... Conduct thorough testing of communication templates and workflows to ensure accuracy and ...

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All JobsWorkflow JobsWorkflow Manager JobsWorkflow Manager Jobs in Kentucky

Workflow Manager information

See Kentucky salary details

$32.7K

$49K

$84K

How much do workflow manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for workflow manager in Kentucky is $48,981.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,063.00 and $47,129.00 per year, depending on experience, location, and employer.

How does a Workflow Manager typically collaborate with cross-functional teams to optimize business processes?

As a Workflow Manager, you will routinely work with teams from operations, IT, and business units to streamline and improve organizational processes. This often involves facilitating meetings, gathering feedback, and mapping out existing workflows to identify inefficiencies or bottlenecks. You’ll coordinate closely with stakeholders to implement automation tools or process changes, ensuring everyone is aligned and trained on new procedures. Strong communication and project management skills are essential to successfully drive these initiatives and foster a culture of continuous improvement.

What is the difference between Workflow Manager vs Operations Coordinator?

AspectWorkflow ManagerOperations Coordinator
Primary RoleOversees and optimizes work processes and workflowsCoordinates daily operational activities and supports team functions
Required CredentialsTypically requires a degree in business, management, or related field; certifications in project management are commonOften requires a high school diploma or associate degree; relevant experience in operations
Work EnvironmentOffice setting, often in industries like manufacturing, logistics, or ITOffice environment, supporting various departments in similar industries
Employer & Industry UsageUsed by companies aiming to streamline workflows and improve efficiencyUsed by organizations managing daily operational tasks and team coordination

While both roles support organizational efficiency, a Workflow Manager focuses on designing and improving work processes, whereas an Operations Coordinator handles daily operational tasks and team support. Understanding these differences helps in selecting the right career path or job role.

What skills are needed for workflow management?

Workflow managers need strong organizational and problem-solving skills to optimize processes and improve efficiency. They should be proficient in project management tools, have good communication abilities, and understand business operations. Knowledge of data analysis and process improvement methodologies like Lean or Six Sigma can also be beneficial.

What are the four types of workflows?

In a workflow management context, the four main types of workflows are sequential, parallel, state machine, and rule-based workflows. Sequential workflows follow a linear process, while parallel workflows allow tasks to run simultaneously. State machine workflows change states based on events, and rule-based workflows make decisions based on predefined rules, often used in automation and process optimization.

What does a Workflow Manager do?

A Workflow Manager is responsible for designing, implementing, and optimizing business processes within an organization. They oversee how tasks, information, and documents flow between teams and systems to ensure efficiency and productivity. Workflow Managers use specialized software to automate repetitive tasks, monitor process performance, and resolve bottlenecks. Their role often involves collaborating with various departments to streamline operations and support organizational goals.

What are the key skills and qualifications needed to thrive as a Workflow Manager, and why are they important?

To thrive as a Workflow Manager, you need strong organizational skills, process optimization expertise, and experience with project management, often supported by a degree in business or a related field. Familiarity with workflow automation tools (such as Asana, Trello, Jira, or Monday.com) and process mapping software is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you effectively coordinate teams and drive process improvements. These competencies are essential for ensuring efficient operations, reducing bottlenecks, and achieving organizational goals.

What does workflow management do?

Workflow management involves designing, executing, and monitoring processes to ensure tasks are completed efficiently and in the correct order. It helps streamline operations, improve productivity, and often uses tools like workflow software or project management systems. Workflow managers coordinate team activities and optimize resource use to meet organizational goals.

What jobs in the US pay 300,000 a year?

For a Workflow Manager, salaries of $300,000 or more are typically found in senior or executive-level roles such as Director or Vice President of Operations, especially in large organizations or industries like technology, finance, or consulting. These positions often require extensive experience, leadership skills, and advanced certifications, and may include bonuses or stock options that contribute to total compensation.
What are the most commonly searched types of Workflow jobs in Kentucky? The most popular types of Workflow jobs in Kentucky are:
What are popular job titles related to Workflow Manager jobs in Kentucky? For Workflow Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Workflow Manager jobs in Kentucky look for? The top searched job categories for Workflow Manager jobs in Kentucky are:
What cities in Kentucky are hiring for Workflow Manager jobs? Cities in Kentucky with the most Workflow Manager job openings:
Workflow Manager jobs near you
Infographic showing various Workflow Manager job openings in Kentucky as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,981 per year, or $23.5 per hour.

Senior Product Manager Workforce Management

BrightSpring Health Services

Louisville, KY • On-site

$121K - $160K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

BrightSpring Health Services rating

4.8

Company rating: 4.8 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

220th of 239 rated social care providers

Job description

Senior Product Manager Workforce Management
Job Locations US-KY-LOUISVILLE
ID 2026-193742 Line of Business PharMerica Position Type Full-Time
Our Company

PharMerica

Overview

PharMerica, a part of Brightspring Health Services, is a longterm care pharmacy services provider that supplies medications, clinical support, and pharmacy management to healthcare organizations across the United States.

We are a non-retail pharmacy that focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation facilities, long-term acute care centers, and other specialized care centers nationwide. Our organization is in high growth mode, which can provide opportunities for advancement for individuals looking for career progression!

Pharmerica is seeking a strategic, technology-focused and operationally driven Senior Product Manager to develop the evolution and optimization of Pharmacy workforce management technology products. This role partners with Operations, IT, HR, Analytics and Pharmacy senior leadership teams to design intelligent, scalable workforce technology solutions that enhance operational efficiency, automation, visibility and user experience across multiple business lines.

The Senior Product Manager, Pharmacy Workforce Management, is responsible for innovating and optimizing multiple workforce technology products and the integrations that support Pharmacy operations across several business lines. This role enables proactive operational decision-making through advanced workforce technologies, AI-assisted workflows, system automation, real-time operational visibility, and scalable support models - creating a smarter, more connected workforce ecosystem.

This position leads the development and deployment of Pharmacy workforce technology product management initiatives focused on Verint Workforce Management and Operations Manager capabilities, API and systems integration development, sandbox governance, workforce technology administration, intake and ticketing solutions, and continuous process optimization. The role serves as the business product manager for several workforce technologies, balancing operational priorities with innovation, scalability, governance and long-term platform strategy.

Using advanced product management principles, workforce technology expertise and cross-functional collaboration, the Senior Product Manager drives modernization efforts across workforce operations through intelligent integrations, automation opportunities, AI-enabled support solutions and enterprise platform governance.

Remote Opportunity. May reside anywhere within the Continental USA.

Schedule: Monday through Friday, hours per business needs.

The ideal candidate will have 10+ years Product Management or Workforce Technology, Workforce Management Systems, or related experience

Benefits and perks for You!

    Medical, Dental, Vision insurance
  • Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)
  • Tuition discounts & reimbursement
  • 401(k)
  • Company Paid Time Off*
  • Shift Differential
  • DailyPay
  • Pet Insurance
  • Employee wellness and discount programs

*Benefits may vary by employment status

Responsibilities
  • Leads configuration, governance, and optimization of Verint Optimization and additional products and functionality capabilities for operational workflows
  • Manages and supports enterprise integrations and API development efforts connecting Verint with additional product platforms such as ADP, RingCentral, LTC400, Framework, and other operational systems
  • Oversees product capabilities such as Verint Operations Manager to improve operational visibility, workflow management, automation, and real-time decision-making
  • Administers sandbox environments, testing protocols, release validation, and change management processes for workforce technology enhancements
  • Develops and maintains enterprise intake, ticketing, and support processes using SharePoint and other workflow management tools to improve scalability and user experience
  • Identifies and implements AI-enabled solutions, automation opportunities, and process improvements that reduce manual effort and enhance operational efficiency
  • Partners cross-functionally with senior leaders across Operations, IT, Analytics, HR, and vendor teams to deliver scalable workforce technology solutions
  • Monitors platform performance, system utilization, data integrity, and operational KPIs while driving continuous improvement initiatives
  • Creates and maintains documentation, governance standards, training materials, and support resources to ensure successful adoption and long-term platform sustainability
Qualifications

Required Qualifications

  • Bachelor's degree in Information Systems, Engineering, Business, Workforce Management, or related field
  • 10+ years Product Management or Workforce Technology, Workforce Management Systems, or related experience
  • Deep understanding of WFM platforms and telephony systems; Verint experience preferred
  • Strong understanding of workforce management operations including forecasting, scheduling, real-time management, and reporting
  • Experience managing enterprise technology integrations and API-enabled solutions
  • Experience partnering with IT, operations, and business stakeholders in a cross-functional environment
  • Experience with enterprise ticketing, intake, governance, and change management processes
  • Strong analytical, organizational, and problem-solving skills
  • Excellent communication and stakeholder management abilities

Preferred Qualifications

  • Master's degree in related field
  • Prior pharmacy or healthcare operations experience
  • Exposure to predictive analytics, automation, or AI-assisted workforce tools
  • Experience supporting Enterprise workforce technology implementations or platform administration
About our Line of Business
PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.

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