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Workflow Administrator Jobs (NOW HIRING)

DecisionPoint | Cortek

CMS Administrator

The CMS Administrator ensures CMS integrity, consistency, and compliance by managing platform ... Configure CMS settings, workflows, content types, metadata models, and taxonomy structures.

Invest Puerto Rico

PR · On-site

Serve as the system owner and technical steward of the CRM platform, Salesforce, ensuring stability, usability, and alignment with organizational workflows. * Administer system configurations, user ...

Resourcesys

Jira Administrator

Bridgewater, NJ · On-site

This role will focus on configuring projects, workflows, boards, permissions, dashboards, and ... Administer and configure Jira Cloud projects, workflows, boards, dashboards, permissions, issue ...

Intellectt INC

Teamcenter Administrator

Charlotte, NC · On-site

The role includes system administration, workflow management, upgrades, user support, and system performance optimization. Key Responsibilities * Administer Teamcenter users, roles, and security.

Saviance

ServiceNow Administrator

Boston, MA · On-site

Develop and manage workflows, forms, dashboards, and reports within ServiceNow. * Collaborate with ... Administer user roles, permissions, and access controls within the system. * Stay up to date with ...

Tror

Jira Administrator

Austin, TX · On-site

Jira Administrator Location: Austin, TX - Day 1 Onsite Duration: Long Term Experience: 10+ Years ... Manage Jira Cloud projects, workflows, permissions, and configurations. * Maintain Jira performance ...

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Workflow Administrator information

What is a workflow administrator?

Workflow Administrators are professionals responsible for managing and optimizing an organization's workflow systems and processes. They configure, monitor, and maintain workflow management tools to ensure tasks and documents move efficiently through various stages and departments. These administrators troubleshoot issues, implement automation, and collaborate with different teams to improve productivity and compliance. Their role often requires a strong understanding of both technical systems and business processes.

What are some common challenges workflow administrators face when managing process automation across different departments?

Workflow Administrators often encounter the challenge of integrating diverse departmental processes and ensuring that automated workflows are both efficient and compliant with each team's requirements. Communication gaps between departments can cause delays or misunderstandings, so strong collaboration and documentation skills are essential. Additionally, Workflow Administrators must continuously monitor, troubleshoot, and optimize workflows to adapt to evolving business needs and technology updates.

What are the key skills and qualifications needed to thrive as a workflow administrator, and why are they important?

To thrive as a Workflow Administrator, you need strong organizational skills, attention to detail, and experience with process optimization, often supported by a degree in business administration or a related field. Familiarity with workflow management software like Microsoft Power Automate, ServiceNow, or Jira, as well as basic database or reporting tools, is typically required. Outstanding problem-solving abilities, communication skills, and the capacity to manage multiple tasks simultaneously are essential soft skills for this role. These skills ensure efficient process management, seamless collaboration, and continuous improvement of organizational workflows.

What is the difference between Workflow Administrator vs Business Analyst?

AspectWorkflow AdministratorBusiness Analyst
Required CredentialsTypically certifications in workflow management or process improvement, such as BPM certificationsOften holds degrees in business, IT, or related fields; certifications like CBAP or CCBA are common
Work EnvironmentWorks within operations or IT teams, managing workflow systems and processesWorks across departments to analyze business needs and recommend solutions
Employer & Industry UsageUsed in industries like finance, healthcare, and manufacturing for process optimizationCommon in consulting, finance, and technology sectors for project and process analysis

The Workflow Administrator focuses on managing and optimizing workflow systems and processes within organizations, ensuring smooth operations. In contrast, the Business Analyst analyzes business needs, gathers requirements, and recommends solutions to improve efficiency. While both roles require understanding of processes, the Workflow Administrator is more technical and system-focused, whereas the Business Analyst emphasizes analysis and communication.

More about Workflow Administrator jobs
What job categories do people searching Workflow Administrator jobs look for? The top searched job categories for Workflow Administrator jobs are:
Workflow Administrator jobs near you
Infographic showing various Workflow Administrator job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

CMS Administrator

DecisionPoint | Cortek

Remote

Full-time

Re-posted 13 days ago

Job description

Overview
DecisionPoint seeks CMS Administrators to manage enterprise Content Management System configuration, governance, workflows, and administrative operations in support of a large federal and DoD-aligned mission environment. These positions are responsible for managing user roles and permissions, configuring content types and metadata structures, maintaining workflows, performing content migrations, and troubleshooting administrative-level CMS issues.
The CMS Administrator ensures CMS integrity, consistency, and compliance by managing platform settings, content structures, and operational processes that support day-to-day mission activities and content lifecycle management.
These positions are fully remote.
Duties & Responsibilities
The CMS Administrator will:
  • Manage user accounts, access roles, and permission models in alignment with governance requirements.
  • Configure CMS settings, workflows, content types, metadata models, and taxonomy structures.
  • Support content migrations, bulk updates, and structured content operations across the platform.
  • Troubleshoot admin-level CMS issues including publishing errors, workflow breaks, permissions conflicts, and configuration gaps.
  • Maintain CMS governance rules, configuration standards, and administrative documentation.
  • Collaborate with developers and architects to validate new features, integrations, and platform enhancements.
  • Monitor system behavior, identify issues, and assist with root cause analysis and corrective actions.
  • Support CMS release readiness by validating admin functions, workflow stability, and configuration accuracy.
  • Create, update, and maintain operational guidelines, SOPs, and training materials for content administrators and editors.
  • Assist with metadata optimization, content structure improvements, and search-related configuration updates.
  • Participate in sprint ceremonies, discussions with PMO staff, and coordination meetings with stakeholders.

Qualifications
Clearance Requirement
Must hold an active Top Secret clearance, supported by a Tier 5 background investigation.
Education (Required)
Bachelor's degree in Information Science, Digital Media, Web Management, Computer Science, or a related field.
Experience (Required)
  • Minimum 5 years of experience administering enterprise CMS platforms or digital content systems.
  • Experience configuring CMS content types, taxonomy structures, metadata models, and workflow settings.
  • Experience managing user accounts, permissions, and role-based access controls.
  • Experience troubleshooting CMS administrative issues, workflow failures, or configuration inconsistencies.

Technical Knowledge (Required)
  • Strong understanding of CMS administration, configuration settings, and backend content structures.
  • Knowledge of metadata modeling, taxonomy design, and content lifecycle management.
  • Familiarity with CMS governance, workflow automation, and content publishing processes.
  • Understanding of ITIL processes including incident, change, and problem management.

Technical Knowledge (Preferred)
  • Experience with content migration tools, bulk update scripts, or structured content operations.
  • Familiarity with search indexing, metadata optimization, and CMS-integrated search tools.
  • Experience supporting cloud-hosted CMS environments or containerized deployments.

Certifications
Required:
  • ITIL Foundations

Preferred:
  • Certified ScrumMaster (CSM) or equivalent
  • PMI Agile Certified Practitioner (PMI ACP)
  • CMS platform-specific administrator certifications (if applicable)

Skills
  • Strong attention to detail and ability to maintain accurate, consistent CMS configuration.
  • Excellent communication and collaboration skills for supporting content editors, developers, and mission stakeholders.
  • Strong troubleshooting and analytical skills for diagnosing CMS issues and configuration conflicts.
  • Ability to manage multiple administrative tasks and prioritize in a fast-paced mission environment.
  • Commitment to governance, reliability, and high-quality content operations.

Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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