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Call Center Supervisor - Pharmacy Operations

Charlotte, NC · Remote

$33/hr

Remote in AZ, FL, NC, TX Schedule: Monday-Friday, 8 hours plus lunch 1st shift hours Pay: Around ... This role is ideal for someone with a strong background in healthcare call center operations , team ...

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How much do work remote healthcare call center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for work remote healthcare call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a Work Remote Healthcare Call Center job?

A Work Remote Healthcare Call Center job involves assisting patients, healthcare providers, or insurance customers over the phone or through digital channels, all from a remote location such as your home. Employees in this role may schedule appointments, answer questions about medical services or insurance, handle billing inquiries, and provide support or information regarding healthcare procedures. The position requires excellent communication skills, a quiet workspace, and familiarity with healthcare terminology and privacy regulations. Working remotely offers flexibility and the ability to help people access essential healthcare services without commuting to an office.

How to make $1000 a week remotely?

A work remote healthcare call center agent can earn $1000 a week by working full-time hours, often 40 hours or more, and gaining experience or specialized skills such as medical billing or coding. Increasing income may also involve taking on multiple shifts, working for high-paying companies, or obtaining relevant certifications to qualify for higher-paying roles.

What challenges might I face while working remotely in a healthcare call center, and how can I prepare for them?

Working remotely in a healthcare call center can present challenges such as maintaining clear communication with both patients and your team, managing sensitive patient information securely, and handling high call volumes. To prepare, ensure you have a reliable internet connection, a quiet workspace, and familiarity with the call center’s software and data privacy protocols. Additionally, staying proactive with virtual team check-ins and continuous training can help you stay connected and up-to-date with best practices.

What are the key skills and qualifications needed to thrive as a Work Remote Healthcare Call Center representative, and why are they important?

To thrive as a Work Remote Healthcare Call Center representative, you need strong customer service skills, healthcare knowledge, and typically a high school diploma or equivalent. Familiarity with call center software, electronic health records (EHRs), and secure communication systems is often required. Excellent communication, active listening, and problem-solving abilities are standout soft skills for this role. These skills ensure efficient, accurate support for patients and providers, while maintaining confidentiality and a positive healthcare experience.
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Work Remote Healthcare Call Center jobs near you
Infographic showing various Work Remote Healthcare Call Center job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Temporary. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Remote Healthcare Call Center Representative

Remote Healthcare Call Center Representative

Conduent, Inc.

KY • Remote

$16/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Conduent rating

5.8

Company rating: 5.8 out of 10

Based on 181 frontline employees who took The Breakroom Quiz

37th of 71 rated call and contact centers

Job description

Remote Call Center Representative 

We are looking for people with a passion for helping others who are naturally empathetic and determined to deliver a comprehensive solution to these healthcare-related calls. In this position, you assist customers with questions, inquiries, and issues related to their healthcare coverage. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients' success. 

  • The pay rate is $16.00 an hour which may be below your state's minimum wage. Please take this into consideration when applying.  

  • Hours of Operation Monday-Sunday 8:00AM - 10:00PM EST. Must have the flexibility to work anytime during these hours, including weekends & holidays.

  • Training Time: 9:00AM - 6:00PM EST.

  • Training Duration: 7 Weeks in a classroom and 2 weeks Nesting in a supportive environment. 

  • Health benefits, medical, dental and vision are available on 1st day of employment.

  • Paid time off is accrued after 180 days (about 6 months) of employment.

  • Successfully manage 30-40 systems and 25-40 calls per day. 

Responsibilities for Remote Call Center Representative:

  • Manage a steady, high volume of incoming calls from customers. 

  • Computer navigation experience is necessary.

  • You will navigate multiple computer systems at a time while speaking with customers and solving issues by phone. 

  • You must be at your desk for the duration of your shift (other than scheduled breaks and lunch).

  • Receive back-to-back calls in a fast-paced environment for your shift.

About the Healthcare Call Center Role: 

  • Verify coverage, copays, and coinsurances for medical services. 

  • Verify coverage, copays, and coinsurances for medications. Provide members with alternative medications, if needed. 

  • Verify authorization and referrals requirements for medical services. As well as check status on a previously requested auth/referral. 

  • Locate pharmacies and providers that are in the member's network. 

  • Review pharmacy claim status.

A few questions you can expect:

  • Can you provide me with a basic overview of the benefits I am enrolled in?

  • What is the status of my submitted claim?

Requirements for Remote Call Center Representative:

  • Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices). 

  • High school diploma, GED, or college degree. 

  • Must have 6 months of customer service experience.

  • Complete a mandatory paid training program with 100% attendance. 

  • Successful completion of a background check is required for this position.  

Equipment and workspace requirements:

  • We provide all the equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)

  • You must have a home internet connection of 25 Download and 10 Upload speed (you can do a quick check through https://www.speedtest.net/)

  • Must be able to hardwire your work computer directly to your home modem via ethernet.(Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable. 

  • Must have a quiet, distraction free workspace.(Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area)

The application process will take less than 20 minutes and includes everything required to be considered.

  1. Apply to the role and provide your basic profile information (2 minutes)

  1. Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes).

  1. Complete a typing test (2 minutes). You will need a keyboard.

  1. Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)

Important

  • It is important that you complete the application in a timely manner to be considered for the role

  • Your local library, shipping store or search, 'public computers near me' if you do not have a computer.

Important:

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. 

We are currently NOT hiring in the following geographies, including but not limited to: 

States: AK, CA, CT, HI, IL, MA, MD, MT, NJ, NY, OR, WA 
Metro Areas: Minneapolis - MN, Washington, DC, Denver/County of Boulder/Edgewater County - CO

Be part of the future:

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.00/hour.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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