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Work From Home Healthcare Call Center Jobs (NOW HIRING)

Ivy Rehab

Healthcare Call Center Representative

$16.50 - $20.50/hr

... that "feels local" from giving pinpoint directions, to sharing information about a specific ... Must have a dedicated, quiet workspace at home (with a door) to work without distractions * Must be ...

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Work From Home Healthcare Call Center information

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How much do work from home healthcare call center jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for work from home healthcare call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a work from home healthcare call center job?

Work from home healthcare call center jobs involve assisting patients, healthcare providers, or insurance members over the phone or through online chat, all from a remote location. Employees in these roles may answer questions about medical benefits, schedule appointments, provide information about prescriptions, or help resolve billing and claims issues. These positions typically require strong communication skills, basic computer proficiency, and often some experience or knowledge of healthcare terminology. Many companies provide training to help new hires understand healthcare systems and privacy regulations like HIPAA. Working from home allows for greater flexibility, but also requires a quiet workspace and reliable internet connection.

What are the key skills and qualifications needed to thrive as a work from home healthcare call center representative?

Success in a Work From Home Healthcare Call Center role requires strong customer service skills, familiarity with healthcare terminology, and often a high school diploma or equivalent. Proficiency with call center software, CRM systems, and secure patient information platforms like HIPAA-compliant databases is typically necessary. Excellent communication, empathy, and problem-solving abilities help representatives address patient concerns and maintain professionalism remotely. These skills are vital for ensuring accurate information exchange, maintaining patient trust, and delivering quality support in a virtual healthcare environment.

What are some common challenges faced by employees in a work from home healthcare call center role, and how can they be addressed?

One common challenge in a work from home healthcare call center position is maintaining clear communication with both patients and team members, as remote work can sometimes lead to feelings of isolation or miscommunication. Additionally, handling sensitive patient information requires strict adherence to privacy regulations like HIPAA, which can be more complex in a home setting. To address these challenges, it's important to establish a dedicated, secure workspace, regularly participate in virtual team meetings, and utilize available training resources to stay up-to-date on compliance and best practices. Many organizations also provide technology tools and support to ensure effective collaboration and data security.

What is the difference between Work From Home Healthcare Call Center vs Healthcare Customer Service Representative?

AspectWork From Home Healthcare Call CenterHealthcare Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare knowledgeHigh school diploma or equivalent; customer service skills
Work EnvironmentRemote, call center setupOffice or remote, healthcare settings
Industry UsageCommon in healthcare companies and insurance providersCommon in hospitals, clinics, insurance companies
Job FocusHandling calls, scheduling, insurance infoAssisting patients, billing, appointment info

Both roles involve assisting patients and handling healthcare-related inquiries, but the Work From Home Healthcare Call Center typically emphasizes call handling and insurance processing remotely, while Healthcare Customer Service Representatives may work on-site or remotely, focusing more on patient assistance and billing within healthcare facilities.

What cities are hiring for Work From Home Healthcare Call Center jobs?

Cities with the most Work From Home Healthcare Call Center job openings:

What are the most commonly searched types of Work Healthcare Call Center jobs?

The most popular types of Work Healthcare Call Center jobs are:

What states have the most Work From Home Healthcare Call Center jobs?

States with the most job openings for Work From Home Healthcare Call Center jobs include:

Work From Home Healthcare Call Center jobs near you

Healthcare Call Center Representative

Tampa, FL • On-site, Remote

Leading Edge Connections, LLC
501 - 1,000 employees
Learn more about Leading Edge Connections, LLCexternal

$15 - $15.50/hr

Contractor

Re-posted 16 days ago

Job description

Job description:
Healthcare Call Center Representative
Join the LEC Team where connection, fun, and flexibility meet great customer service!
Leading Edge Connections, LLC is a full-service contact center built around people and performance. Our teams thrive on collaboration, innovation, and heart, because great results come from great people.
Do you love helping others, problem solving, and working from home? Then let's get to the details!
Day-to-Day Project Tasks:
  • Support customers via CRM tools.
  • Accurately document interactions and follow up on open issues.
  • Identify trends or recurring issues and share insights with the team.
  • Deliver quick, thoughtful, and empathetic resolutions
  • What We're Looking For:
  • Previous CRM experience required
  • Strong typing, multitasking, and communication skills.
  • Confident, positive, team-oriented attitude and a love for helping people.

If you're ready to join a team that values energy, excellence, and connection, apply today and let's make great customer experiences together!
Qualifications:
  • 1-3 years call center experience required
  • Technical experience strongly preferred, experience in current CRMs
  • Ability to type 30 wpm with 90% accuracy or above consistently
  • Strong messaging communication skills, active listening abilities
  • Ability to work independently and utilize resources to resolve customer issues
  • Great understanding of text and chat acronyms
  • Have excellent grammar, but also know when to use the lingo
  • Committed to meeting client metrics & goals/ability to implement actions for improvement

Hardware/Software Requirements
  • To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications:
  • Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets).
  • Processor: Intel® Core™ i5 5200 series or greater; all computers must have at least 4 performance cores.
  • Example: A 10-core computer with only 2 performance cores does not meet this requirement.
  • Please check your system settings to confirm.
  • Memory: 8GB RAM minimum; Windows 11 (64-bit) or higher.
  • Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency.
  • Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router).
  • Audio: USB noise-canceling headset.
  • Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled
  • ** Must have a wired USB headset with a microphone ** (Please use this in your interview)

Must have a High School Diploma or equivalent
Responsibilities
  • Express genuine empathy and concern for your customers' issues and address as if they were your own
  • Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or account information
  • Ability to identify high-risk customer situations and escalate appropriately without hesitation
  • Able to keep up with multiple CRM systems at a time
  • Accurately document all required information and call details in the system
  • Respond to and resolve open issues in an appropriate timeframe
  • Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
  • Ability to multi-task using multiple systems
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and fulfillment of hours selected
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Job Type:
-1099 Independent Contractor
Paid Training
Experience level:
  • 1-3 years

Pay: $15-$15.50 per hour
Needed Coverage: Monday- Friday, 9:30am - 6:00pm EST
Benefits:
  • Remote Work From Home

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