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Work Remote Healthcare Call Center Jobs (NOW HIRING)

MCI Careers

Remote Call Center Representative

ID · Remote

$7.25 - $11.50/hr

... healthcare, retail, government, education, telecom, technology e-commerce, and financial services ... This role is perfect for individuals who are passionate about helping others, enjoy working f ...

MCI Careers

$7.25 - $16/hr

... healthcare, retail, government, education, telecom, technology e-commerce, and financial services ... This role is perfect for individuals who are passionate about helping others, enjoy working f ...

MCI Careers

$7.25 - $13.50/hr

... healthcare, retail, government, education, telecom, technology e-commerce, and financial services ... This role is perfect for individuals who are passionate about helping others, enjoy working f ...

MCI Careers

$7.25 - $11.50/hr

... healthcare, retail, government, education, telecom, technology e-commerce, and financial services ... This role is perfect for individuals who are passionate about helping others, enjoy working f ...

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How much do work remote healthcare call center jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for work remote healthcare call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a Work Remote Healthcare Call Center job?

A Work Remote Healthcare Call Center job involves assisting patients, healthcare providers, or insurance customers over the phone or through digital channels, all from a remote location such as your home. Employees in this role may schedule appointments, answer questions about medical services or insurance, handle billing inquiries, and provide support or information regarding healthcare procedures. The position requires excellent communication skills, a quiet workspace, and familiarity with healthcare terminology and privacy regulations. Working remotely offers flexibility and the ability to help people access essential healthcare services without commuting to an office.

What challenges might I face while working remotely in a healthcare call center, and how can I prepare for them?

Working remotely in a healthcare call center can present challenges such as maintaining clear communication with both patients and your team, managing sensitive patient information securely, and handling high call volumes. To prepare, ensure you have a reliable internet connection, a quiet workspace, and familiarity with the call center’s software and data privacy protocols. Additionally, staying proactive with virtual team check-ins and continuous training can help you stay connected and up-to-date with best practices.

What are the key skills and qualifications needed to thrive as a Work Remote Healthcare Call Center representative, and why are they important?

To thrive as a Work Remote Healthcare Call Center representative, you need strong customer service skills, healthcare knowledge, and typically a high school diploma or equivalent. Familiarity with call center software, electronic health records (EHRs), and secure communication systems is often required. Excellent communication, active listening, and problem-solving abilities are standout soft skills for this role. These skills ensure efficient, accurate support for patients and providers, while maintaining confidentiality and a positive healthcare experience.
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Work Remote Healthcare Call Center jobs near you
Infographic showing various Work Remote Healthcare Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Call Center Representative (Healthcare) - Baton Rouge, LA - Remote

Call Center Representative (Healthcare) - Baton Rouge, LA - Remote

Gainwell Technologies

Baton Rouge, LA • Remote

$29K - $41K/yr

Other

Medical, Life, Retirement, PTO

Re-posted 22 days ago

Gainwell Technologies rating

7.7

Company rating: 7.7 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

121st of 209 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a Call Center Representative (Healthcare) - Baton Rouge, LA - Remote at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.

We're seeking a motivated and energetic individual to join our team in Baton Rouge, LA as a Call Center Representative. In this role, you will assist healthcare professionals with billing requirements, policy questions, and other Medicaid-related inquiries. You'll be expected to research complex issues, maintain up-to-date knowledge of policies, and log all interactions accurately.

This position requires excellent oral and written communication skills, strong customer service abilities, professional telephone etiquette, and a positive, patient attitude. Candidates should be self-starters who can multitask and solve problems effectively in a fast-paced environment. Proficiency in Microsoft Office and the ability to navigate multiple computer systems is essential.

Your role in our mission

  • Handle a high volume of inbound provider calls, delivering accurate support while meeting performance standards, including resolving 92% of calls within 3-5 minutes.

  • Communicate professionally and efficiently to resolve issues, while maintaining strong relationships with providers, clients, members, and team members.

  • Accurately document and track all interactions in the designated system, ensuring proper follow-up and data integrity.

  • Demonstrate strong multitasking, attention to detail, and information retention in a fast-paced environment, while supporting team and departmental goals.

  • Maintain consistent attendance, adhere to schedules, and ensure full HIPAA compliance to protect sensitive information.

What we're looking for
  • High School Diploma or equivalent (GED)
  • 1-2 years of experience in customer service or a call center environment; healthcare experience preferred
  • Basic proficiency with Microsoft Office applications (Outlook, Word, Excel)
  • Experience working with Medicaid programs preferred
  • Familiarity with medical claims processing or review preferred
What you should expect in this role
  • Schedule: This is primarily a remote position; however, candidates must reside within driving distance of our Baton Rouge office (8591 United Plaza Blvd, Suite 270, Baton Rouge, LA 70809). . The standard work hours are Monday through Friday, 8:00 AM to 5:00 PM CST.
  • Training: A comprehensive training program will be provided prior to onboarding. Training typically lasts 6 to 8 weeks.
  • Assessment Requirement: Candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process.
  • Video Interview Requirement: Candidates must use a webcam for all interviews and during the first week of orientation.
  • Internet Requirements (for remote work):
    • A broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload is required.
    • Higher speeds are recommended to ensure optimal performance.
    • To test your internet speed, go to Google and search: "Internet Speed Test."

"This posting is intended for pipelining. We will accept applications on an ongoing basis."

#LI-REMOTE #LI-PP1

The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

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Hours and flexibility

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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