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Work From Home Remote Customer Success Jobs (NOW HIRING)

Wing Assistant

Customer Success Coach

Customer Success Coach We are seeking a Customer Success Coach to develop, support, and elevate the ... Work-from-Home & Remote Schedule: US Time Zone (Night Shift) Starting Salary: Php 50,000 - Php 70 ...

Wing Assistant

Customer Success Manager Coach

Customer Success Manager Coach We are seeking a Customer Success Manager Coach to develop, support ... Work-from-Home & Remote Schedule: US Time Zone (Night Shift) Starting Salary: Php 50,000 - Php 70 ...

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Work From Home Remote Customer Success information

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$32.5K

$83.1K

$140K

How much do work from home remote customer success jobs pay per year?

As of Sep 6, 2026, the average yearly pay for work from home remote customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Work From Home Remote Customer Success vs Work From Home Remote Customer Support?

AspectWork From Home Remote Customer SuccessWork From Home Remote Customer Support
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical assistance and resolving immediate customer issues
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentProactive engagement, account management toolsReactive support, help desk software
Common CertificationsCustomer success certifications, CRM proficiencyTechnical support certifications, IT skills

While both roles involve remote customer interaction, Customer Success focuses on proactive relationship management and product adoption, whereas Customer Support emphasizes reactive problem resolution. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

More about Work From Home Remote Customer Success jobs

What cities are hiring for Work From Home Remote Customer Success jobs?

Cities with the most Work From Home Remote Customer Success job openings:

What states have the most Work From Home Remote Customer Success jobs?

States with the most job openings for Work From Home Remote Customer Success jobs include:

What job categories do people searching Work From Home Remote Customer Success jobs look for?

The top searched job categories for Work From Home Remote Customer Success jobs are:

Work From Home Remote Customer Success jobs near you
Infographic showing various Work From Home Remote Customer Success job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Coach

Wing Assistant

Remote

Other

Posted 4 days ago

Job description

Customer Success Coach

We are seeking a Customer Success Coach to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success.

The ideal candidate has prior experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with a strong QA background are welcome to apply.

Key Responsibilities

  • Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management
  • Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback
  • Develop and deliver coaching plans tailored to individual performance metrics and team goals
  • Collaborate with leadership on team skill development, training needs, and continuous improvement
  • Lead training sessions and skill refreshers to reinforce best practices and performance standards
  • Maintain standardized coaching documentation and feedback tools
  • Track, report, and analyze coaching effectiveness and performance trends

Candidate Requirements

  • Experience coaching Customer Success Managers, Account Managers, or similar roles
  • Solid foundation in quality assurance and structured feedback delivery
  • Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
  • Excellent communication, facilitation, and coaching skills
  • Familiarity with CRMs and performance coaching tools
  • Must be able to work in a hybrid setup and align with a US time zone (night shift) schedule
  • Must present original coaching/training materials during the hiring process

Hiring Requirement – Simulation & Mock Deck

  • Conduct a mock training simulation (live)
  • Present a self-made presentation deck on the following topics:
  • What is a Customer Success Manager?
  • How to Be a Successful CSM

This simulation will be used to assess facilitation skills, structure, clarity, and relevance of content.

₱50,000 - ₱70,000 a month Location: Work-from-Home & Remote Schedule: US Time Zone (Night Shift) Starting Salary: Php 50,000 - Php 70,000

Preferred Skills

  • Background in SaaS, B2B services, or subscription-based support
  • Familiarity with CS tools like Hubspot, Pipedrive, Stripe, Dialpad
  • Training or coaching certifications are a plus

Apply