2

Work From Home It Support Jobs in Decatur, GA (NOW HIRING)

Senior IT Project Manager

Atlanta, GA · On-site +1

$126K - $126K/yr

Washington, D.C: Atlanta, GA, Nashville, TN, Chicago, IL, or Charlotte, NC. Work at Home ... that support whole-person well-being. Associate benefits are designed to encourage personal ...

Senior IT Project Manager

Atlanta, GA · On-site +1

$126K - $126K/yr

Washington, D.C: Atlanta, GA, Nashville, TN, Chicago, IL, or Charlotte, NC. Work at Home ... that support whole-person well-being. Associate benefits are designed to encourage personal ...

Senior IT Project Manager

Atlanta, GA · On-site +1

$126K - $126K/yr

Washington, D.C: Atlanta, GA, Nashville, TN, Chicago, IL, or Charlotte, NC. Work at Home ... that support whole-person well-being. Associate benefits are designed to encourage personal ...

IT Helpdesk Technician

Conyers, GA · Remote

$70K - $85K/yr

You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes. Key ...

This is a fantastic opportunity to work from the comfort of your own home, anywhere in the USA -- but we'd prefer you to be in the CST or EST time zone. What's the gig? Commission-based AgencyHub ...

IT Operations Support

Atlanta, GA · On-site +1

$20 - $30.85/hr

Role IT Operations Support 3 Location Position will likely be remote;however, the assignment could ... Embrace change. Work proactively. Take ownership and initiative. Education / Experience: * An ...

... robust support, enabling every agent to achieve success by adhering to a step-by-step, proven ... TA provides its agents with cutting-edge, proprietary technology and extensive training. We offer ...

next page

Showing results 1-20

Work From Home It Support information

See Decatur, GA salary details

$8

$16

$22

How much do work from home it support jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for work from home it support in Decatur, GA is $16.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $17.60 per hour, depending on experience, location, and employer.

What is the difference between Work From Home It Support vs Help Desk Technician?

AspectWork From Home It SupportHelp Desk Technician
CredentialsCompTIA A+, Network+ or similar certificationsCompTIA A+, HDI Support Center Analyst, or similar certifications
Work EnvironmentRemote, home-based setup with remote troubleshooting toolsTypically on-site or remote, assisting end-users directly
Employer & Industry UsageIT support companies, tech departments, remote service providersCorporate IT departments, service providers, tech support centers
Search & Comparison IntentLooking for remote IT support roles with troubleshooting skillsSeeking help desk roles, often on-site or hybrid

Work From Home It Support focuses on remote troubleshooting and technical assistance, often requiring specific certifications and a home office setup. Help Desk Technicians may work on-site or remotely, providing user support within organizations. Both roles share similar certifications but differ mainly in work environment and job scope.

What are the main challenges faced by IT Support professionals working from home, and how can they be addressed?

One of the main challenges for IT Support professionals working remotely is effective communication with both users and team members, as troubleshooting often relies on clear, real-time exchanges. Additionally, managing security protocols and accessing internal systems securely from a home environment can be complex. To address these challenges, many organizations provide robust collaboration tools, VPN access, and regular training on security best practices. Building strong documentation habits and staying proactive in updates also help streamline support operations and maintain team cohesion.

What is a Work From Home IT Support job?

A Work From Home IT Support job involves providing technical assistance and troubleshooting services to clients or employees remotely. This typically includes resolving issues related to software, hardware, networks, and other IT systems via phone, email, or chat. Professionals in this role use remote access tools to diagnose and fix problems, guide users through solutions, and ensure systems are running smoothly. The position allows IT specialists to perform their duties without needing to be physically present in the office.

What are the key skills and qualifications needed to thrive as a Work From Home IT Support specialist, and why are they important?

To thrive as a Work From Home IT Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, networking basics, and often a relevant certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is typically required. Strong problem-solving abilities, patience, and clear written and verbal communication skills help you support users effectively from a distance. These skills and qualities are crucial for quickly resolving technical issues, maintaining productivity, and ensuring user satisfaction in a remote work environment.
What cities near Decatur, GA are hiring for Work From Home It Support jobs? Cities near Decatur, GA with the most Work From Home It Support job openings:
Infographic showing various Work From Home It Support job openings in Decatur, GA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $33,313 per year, or $16 per hour.
Senior IT Project Manager

Senior IT Project Manager

Humana

Atlanta, GA • On-site, Remote

$126K - $126K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago


Humana rating

7.9

Company rating: 7.9 out of 10

Based on 262 frontline employees who took The Breakroom Quiz

159th of 281 rated insurance


Job description

Become a part of our caring community
The Senior IT Project Manager leads large, complex technology initiatives with significant business impact. This role is responsible for endtoend delivery across crossfunctional teams, ensuring that projects and programs are executed with excellence, risks are proactively managed, and stakeholders receive clear and consistent communication throughout the delivery lifecycle.

Senior IT Project Managers operate with a high degree of autonomy, influence strategic decisions, and help strengthen project delivery discipline across IT. This role partners closely with business leaders, architects, engineering, finance, and PMO leadership to ensure alignment, transparency, and delivery of expected outcomes.

Key Responsibilities

Project & Program Delivery Leadership

  • Lead large-scale, complex IT projects and multi-workstream programs with cross-functional dependencies.
  • Develop and manage detailed schedules, scope, budgets, risks, and interdependencies.
  • Proactively identify delivery risks, drive mitigation strategies, and escalate when necessary.
  • Intervene early to stabilize atrisk work and ensure successful execution.
  • Ensure adherence to standard project management methodologies (Waterfall, Agile, Hybrid).

Stakeholder Management & Executive Communication

  • Serve as a primary point of contact for project executives, business owners, and technical leaders.
  • Deliver clear, concise, and executiveready updates on health, milestones, risks, and decisions.
  • Facilitate steering committee and governance meetings for assigned initiatives.
  • Build trusted partnerships across technology and business areas.

CrossFunctional Coordination & Dependency Management

  • Coordinate across multiple teams to manage crossproject dependencies and readiness checkpoints.
  • Collaborate closely with engineering, architecture, portfolio management, finance, and operations.
  • Align project execution with broader program or portfolio objectives.
  • Ensure that teams understand how their deliverables integrate into the larger initiative.

Project Governance & Delivery Discipline

  • Apply strong expertise in SDLC, ITIL, and industry-standard PM practices.
  • Contribute to continuous improvement of delivery processes, templates, and tools.
  • Champion transparency, accuracy, and consistency in status reporting.
  • Maintain rigorous control over scope, schedule, quality, and financials.

Thought Leadership & Strategic Influence

  • Offer guidance to junior PMs and project coordinators as a senior practitioner.
  • Influence project planning, technical approach, and solution delivery strategy including overall business value strategy
  • Identify systemic risks, process gaps, and improvement opportunities across initiatives.
  • Represent delivery excellence values and reinforce PMO standards.

Use your skills to make an impact

Required Qualifications

  • Bachelor's degree in business, Information Technology, or related field
  • 5+ years of IT project management experience
  • 3+ experience delivering concurrent complex technical initiatives endtoend
  • 1+ years' experience with technical product selection, design, and IT solution implementation preferrably in health, finance, or other highly regulated industries
  • Excellent communication including executive level
  • 3+ years' experience with SDLC Project Management

Preferred Qualifications

  • Master's degree in business or related field
  • Experience with management tools including Jira Align, Microsoft Azure devops, PowerBI, Servicenow PPM
  • Experience with Databricks, Snowflake, Python, ETL work, data projects, web projects, or backend API development.
  • Certifications: PMP, PMIACP, SAFe, Six Sigma, or comparable

Additional Information

This position follows a Hybrid work style (2-3 days a week in office). The candidate must live close to one of our designated IT locations: Louisville, KY; Tampa, FL; Fort Lauderdale, FL; Dallas/Frisco, TX; Boston, MA; Washington, D.C: Atlanta, GA, Nashville, TN, Chicago, IL, or Charlotte, NC.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$104,000 - $143,000 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.


What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Humana logo

About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media