ZipRecruiter

Log In

2

Work From Home Help Desk Jobs in Rochester, NY (NOW HIRING)

Ballard Agency

Be Seen First

Remote Sales Representative (Must live in New York)

Rochester, NY · Remote

$55K - $90K/yr

In addition to industry-leading online training and working from home, each office conducts real ... help protect their families far beyond what is covered through their employer. Our leads are ...

InsuraTec

Sales Representative (Remote)

Batavia, NY · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.

previous pagenext page

Showing results 21-40

All JobsHelp Desk JobsWork From Home Help Desk JobsWork From Home Help Desk Jobs in Rochester, NY

Work From Home Help Desk information

See Rochester, NY salary details

$13

$24

$38

How much do work from home help desk jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for work from home help desk in Rochester, NY is $24.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $28.46 per hour, depending on experience, location, and employer.

What is a work from home help desk?

Work from home help desk jobs involve providing technical support and assistance to customers or employees remotely, usually via phone, email, or chat. These roles typically require troubleshooting software or hardware issues, answering questions, and guiding users through solutions from a home office. Employers often look for candidates with good communication skills, basic IT knowledge, and the ability to work independently. Many companies provide training and necessary tools for remote help desk staff. These positions are popular for their flexibility and the ability to work from anywhere with a reliable internet connection.

What are the key skills and qualifications needed to thrive as a work from home help desk professional, and why are they important?

To thrive as a Work From Home Help Desk professional, you need strong troubleshooting abilities, technical knowledge of computer systems, and often an associate's degree or relevant IT certifications such as CompTIA A+. Familiarity with remote support tools, ticketing systems like Zendesk or ServiceNow, and remote desktop software is typically required. Excellent communication, patience, and problem-solving skills help you assist users effectively and build trust remotely. These skills ensure efficient issue resolution, high customer satisfaction, and seamless support in a virtual environment.

What is the difference between Work From Home Help Desk vs Technical Support Specialist?

AspectWork From Home Help DeskTechnical Support Specialist
CredentialsBasic IT certifications (CompTIA A+, Network+)Advanced certifications (Microsoft, Cisco, CompTIA Security+)
Work EnvironmentRemote, home-basedPrimarily remote, some on-site options
Industry UsageCustomer service, IT supportIT, software, hardware support
Job FocusTroubleshooting common issues, customer assistanceDiagnosing complex technical problems

Work From Home Help Desk roles typically require basic IT certifications and focus on customer service and troubleshooting common issues remotely. Technical Support Specialists often have advanced certifications and handle more complex technical problems, sometimes on-site. Both roles are essential in IT support, but they differ in complexity and certification requirements.

How does a work from home help desk professional typically collaborate with other IT team members while working from home?

Remote Help Desk professionals often rely on digital collaboration tools such as chat platforms, ticketing systems, and video conferencing to stay connected with their IT colleagues. Regular virtual meetings and clear documentation are key to ensuring that support cases are tracked and escalated efficiently. Despite working independently, you'll frequently coordinate with network administrators, software specialists, and other team members to resolve complex issues and share updates. Effective communication and proactive follow-ups are essential for maintaining strong teamwork in a remote environment.
What are popular job titles related to Work From Home Help Desk jobs in Rochester, NY? For Work From Home Help Desk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Work From Home Help Desk jobs in Rochester, NY look for? The top searched job categories for Work From Home Help Desk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Work From Home Help Desk jobs? Cities near Rochester, NY with the most Work From Home Help Desk job openings:
Work From Home Help Desk jobs near you
Infographic showing various Work From Home Help Desk job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $51,934 per year, or $25 per hour.

Customer Enrollment Representative (Work From Home)

McQuade Organization

Rochester, NY • Remote

$16 - $21.50/hr

Full-time

Re-posted 8 days ago

Job description

  • Assist clients virtually with enrolling in life insurance and supplemental benefit programs.
  • Explain available coverage options and answer customer questions with professionalism.
  • Conduct appointments via Zoom or phone with individuals who have requested information.
  • Verify customer information and accurately complete enrollment applications.
  • Build strong relationships by providing exceptional customer service before, during, and after enrollment.
  • Maintain accurate records using the company's CRM system.
  • Follow all company guidelines, compliance standards, and licensing requirements.
  • Attend virtual training sessions, coaching meetings, and team development events.
  • Meet individual performance goals while maintaining high customer satisfaction.

If you enjoy helping people, building relationships, and working from home, this could be an excellent career opportunity.

  • Excellent verbal and written communication skills.
  • Reliable internet connection and a quiet, professional home workspace.
  • Comfortable using Zoom, email, and basic computer applications.

Apply