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Windows Team Lead Jobs (NOW HIRING)

CGI Inc.

Sr. Windows Administrator

Radford, VA · On-site

PL ALTESS, or Product Lead for Acquisition, Logistics, and Technology Enterprise Systems and ... This position will work with the existing Windows team to manage, maintain, deploy, troubleshoot ...

Champion Windows

Canvassing Manager

Denver, CO · On-site

If you are an enthusiastic individual with great communication skills, join the Champion Windows ... Lead using a "show you, show me, reinforce" approach to training * Recruit and train a team of ...

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How much do windows team lead jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for windows team lead in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

What are Windows Team Leads?

Windows Team Leads are IT professionals responsible for overseeing teams that manage and maintain Windows-based systems and infrastructure within an organization. They coordinate technical projects, delegate tasks, provide guidance to team members, and ensure that Windows servers and desktops run efficiently and securely. Their role often involves troubleshooting complex issues, implementing updates, and maintaining best practices for system administration.

What is the difference between Windows Team Lead vs Windows Systems Administrator?

AspectWindows Team LeadWindows Systems Administrator
CertificationsMicrosoft Certified: Windows Server Fundamentals, MCSAMicrosoft Certified: Windows Server Fundamentals, MCSA
Work EnvironmentLeads a team, manages projects, coordinates tasksMaintains and supports Windows servers, performs system configurations
Employer & Industry UsageIT departments, tech companies, enterprise environmentsIT support, data centers, enterprise networks

The Windows Team Lead and Windows Systems Administrator roles share similar certifications and work environments, often within the same organizations. The key difference is that the Windows Team Lead focuses on managing a team and overseeing projects, while the Windows Systems Administrator handles the technical setup, maintenance, and troubleshooting of Windows systems.

How does a Windows Team Lead typically balance hands-on technical work with team management responsibilities?

As a Windows Team Lead, you'll often need to split your time between direct technical contributions—such as overseeing complex Windows server deployments or troubleshooting escalated issues—and managerial tasks like mentoring team members, coordinating projects, and aligning with IT leadership on strategic goals. Successfully balancing these aspects requires strong organizational skills and the ability to delegate effectively, ensuring both team productivity and your own involvement in critical technical decisions. Regular check-ins, clear communication, and leveraging documentation tools can help maintain this balance and foster a collaborative team environment.

What are the key skills and qualifications needed to thrive as a Windows Team Lead, and why are they important?

To thrive as a Windows Team Lead, you need deep expertise in Windows server administration, Active Directory, and network management, typically supported by a degree in IT or computer science and relevant experience. Familiarity with tools like PowerShell, System Center Configuration Manager (SCCM), and Microsoft certifications such as MCSA or MCSE is highly valued. Strong leadership, communication, and problem-solving skills help you effectively manage teams and resolve technical challenges. These abilities ensure reliable system operations, high team performance, and seamless project delivery in complex IT environments.
What job categories do people searching Windows Team Lead jobs look for? The top searched job categories for Windows Team Lead jobs are:
Windows Team Lead jobs near you
Customer Service Professional (CSP) Windows Team Lead

Customer Service Professional (CSP) Windows Team Lead

Computer World Services

Morrisville, NC • On-site

Full-time

Re-posted 7 days ago

Job description

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional - Windows (PC) Lead who is responsible for providing advanced technical support, leadership, and oversight of desktop support services in a Windows-based enterprise environment. This role serves as the senior escalation point for end-user issues, ensures high-quality customer service delivery, and supports the planning, evaluation, and implementation of hardware solutions aligned with organizational requirements.
The position combines hands-on technical expertise with team leadership to maintain efficient operations, improve service delivery, and ensure user satisfaction.
Key Tasks & Responsibilities
Technical Support & Service Delivery
  • Provide Tier 1-3 support for Windows-based desktops, laptops, and peripheral devices.
  • Troubleshoot and resolve complex hardware, software, and operating system issues.
  • Support enterprise applications, email systems, directories (e.g., Active Directory), and collaboration tools.
  • Serve as escalation point for Help Desk and desktop support staff.
  • Ensure timely resolution of incidents and service requests in accordance with SLAs.
  • Evaluate computer systems for performance, compatibility, and user interface effectiveness.
  • Analyze hardware needs and prepare functional requirements and technical specifications.
  • Support hardware lifecycle management, including procurement, deployment, and refresh planning.
  • Conduct research and produce reports on hardware performance, trends, and recommendations.
  • Ensure solutions meet user requirements and organizational standards.

Customer Service & End-User Support
  • Deliver support via phone, email, web, and in-person channels.
  • Act as primary point of contact for high-priority or executive-level support issues.
  • Ensure a high level of customer satisfaction through professional communication and follow-through.
  • Develop and maintain user-facing documentation and knowledge base articles.

Leadership & Team Oversight
  • Lead and mentor Help Desk and desktop support personnel.
  • Assign and prioritize workload to ensure efficient operations.
  • Monitor team performance metrics and service quality.
  • Provide guidance on troubleshooting methodologies and best practices.
  • Support onboarding and training of new staff.

Process Improvement & Reporting
  • Identify trends in incidents and recommend proactive solutions.
  • Develop and track KPIs such as ticket volume, resolution time, and customer satisfaction.
  • Support continuous improvement initiatives for service delivery processes.
  • Ensure compliance with IT policies, standards, and security requirements.

Required Skills & Competencies
  • Strong knowledge of Windows operating systems and desktop environments
  • Proficiency in troubleshooting hardware and software issues
  • Familiarity with Active Directory, email systems, and enterprise applications

  • Excellent customer service and communication skills
  • Ability to analyze technical requirements and recommend solutions
  • Strong problem-solving and analytical abilities
  • Familiarity with remote support tools and technologies.

Preferred Qualifications
  • Experience with ITSM tools (e.g., ServiceNow)
  • Experience in federal or government contracting environments

Education & Experience
Education
  • Bachelor's degree (or equivalent) in Information Technology, Computer Science, or related field

Experience
  • 5+ years of experience in desktop and user support, including Tier1-3 and VIP Support
  • Experience supporting Windows enterprise environments
  • Experience in a lead or supervisory role preferred

Certifications
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications)
  • ITIL certification preferred

Security Clearance
  • Applicants must be able to obtain a Public Trust clearance

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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