Wholesale Operations Manager Jobs in Rochester, NY

Operations Manager

General Insulation Company is a national wholesale distributor of commercial and industrial insulation products, HVAC supplies, 3M Firestop products, and associated construction supplies. It is the largest privately‑held mechanical insulation distributor in North America. As a family‑owned company, we have built our business by providing the highest quality products and superior service to our customers. We look forward to you joining our team!

• Report to the Regional Vice President (RVP).
• Oversee all aspects of customer service.
• Assist in hiring, training, and coaching all outside sales and inside branch personnel in collaboration with Human Resources.
• Collaborate with the RVP and Regional Sales Manager (RSM) to establish quarterly budgets, sales quotas, and KPIs.
• Work with RSM and sales team to create and implement 90‑day sales and marketing plans.
• Ensure sales staff maintain up‑to‑date customer records through the Company CRM.
• Develop strong relationships with vendors to provide accurate market conditions and ensure competitive pricing; communicate with RVP and RSM regarding changes in market conditions.
• Maintain up‑to‑date records of competitive activities.
• Oversee customer quotes and conduct bid follow‑up.
• Develop customer relationships by participating in after‑hours customer entertainment activities.
• Proactively handle customer issues and challenges.
• Train and become a subject matter expert on GIC products.
• Manage branch employees alongside the RVP and RSM.
• Assist in all aspects of branch operations and sales activities as needed.
• Perform additional functions (essential or otherwise) which may be assigned.

• Associates degree preferred (not required) and/or 2+ years of proven work experience in wholesale distribution.
• Leadership skills and ability to manage staff.
• Excellent communication skills.
• Strong decision‑making and problem‑solving skills.
• Expertise in warehouse and inventory management.
• Proficient with computer systems and technology.
• Must be able to lift, push, and pull up to 40 pounds.

• Must be at least 18 years of age and have a valid driver’s license.
• Must be willing to work odd hours, including evenings, weekends, and holidays.
• Must be comfortable with change, possess an entrepreneurial spirit, and have the ability to think outside the box.

• Health: Medical, vision, and dental benefits as well as voluntary benefits that cover you and your family.
• Future: 401(k) plan to help you save for the future.
• Time Off: Paid time off with flexibility for a healthier work‑life balance.
• Environment: Inclusive workplace with continuous learning and growth opportunities.

General Insulation is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

Location: Rochester, NY
Employment Type: Full‑Time
Salary: $60,000 – $70,000 per year
Skill Level: Associate
Apply

Interested in working for GIC? Submit your resume and we will contact you when a position opens that fits your qualifications.
Contact Kelly Nessralla, GIC Recruiting Manager:
781‑391‑2070 ext. 80464 | knessralla@generalinsulation.com

General Insulation Company is a national wholesale distributor of commercial and industrial insulation products, HVAC supplies, Firestop products, and associated construction supplies. It is the largest privately‑held mechanical insulation distributor in North America. As a family‑owned company, we have built our business by providing the highest quality products and superior service to our customers. Founded in 1927, we have expanded to 50+ branch locations across the United States and Canada.

General Insulation offers a wide array of benefits including Medical, Dental, Vision, 401K, Life Insurance, Long‑Term Disability, Short‑Term Disability, Health Savings Accounts, Tuition Reimbursement and more. All employees who enroll in a medical plan are also enrolled in an employer‑sponsored Life Insurance Policy.

We foster an environment that promotes learning, growth and success for all our employees. We work as a team to nurture and teach our employees so they can grow, evolve and reach their full potential. We seek candidates who are dedicated, talented and driven; they always push forward, seek innovation, and are on a quest for self‑improvement. Investing in our employees has enabled us to develop great leaders and, for over ninety years, become the industry’s distributor of choice.