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Wfm Customer Service Representative Jobs in Addison, IL

QPS

Customer Service Representative

Vernon Hills, IL · On-site

$20/hr

Customer Service Representative $20.00/hour 1st shift 8:30am-5:00pm Qps Employment Group is hiring a Customer Service Representative for a company in Vernon Hills, IL. This is a potential to hire ...

U-Haul

Customer Service Representative

Libertyville, IL · On-site

$15 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Romeoville, IL · On-site

$15 - $16/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$750 - $950/wk

Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to work face-to-face with ...

U-Haul

Customer Service Representative

Rosemont, IL · On-site

$15 - $16/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

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All JobsWfm Customer Service Representative JobsWfm Customer Service Representative Jobs in Addison, IL

Wfm Customer Service Representative information

See Addison, IL salary details

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How much do wfm customer service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for wfm customer service representative in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What is a WFM Customer Service Representative?

A WFM (Workforce Management) Customer Service Representative is a professional who handles customer inquiries and support requests while also working closely with workforce management systems. Their responsibilities often include answering customer questions, resolving issues, and ensuring efficient scheduling and staffing through WFM tools. They help maintain service levels by balancing customer needs with operational requirements. This role requires strong communication skills and a good understanding of scheduling software and customer service processes.

How does a WFM Customer Service Representative typically interact with workforce management systems and what challenges might arise?

As a WFM (Workforce Management) Customer Service Representative, you'll regularly use WFM software to monitor schedules, track attendance, and ensure adequate coverage during peak hours. A common challenge is adapting quickly to last-minute schedule changes or unexpected call volume spikes, which requires flexibility and strong communication skills. You'll often collaborate with team leads and WFM analysts to report on staffing issues and help optimize shift coverage. This hands-on experience with scheduling tools and real-time data can open up pathways to advanced positions in workforce planning or operations management.

What are the key skills and qualifications needed to thrive as a WFM Customer Service Representative, and why are they important?

To thrive as a WFM (Workforce Management) Customer Service Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with WFM software such as NICE, Genesys, or Verint, and experience with CRM systems are important technical qualifications. Excellent communication, adaptability, and time management help you excel in dynamic and sometimes high-pressure environments. These skills and tools are vital for efficiently addressing customer inquiries, managing workforce schedules, and ensuring service goals are met.

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For Wfm Customer Service Representative jobs in Addison, IL, the most frequently searched job titles are:

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Wfm Customer Service Representative jobs near you

Customer Service Representative

Radiac Abrasives, Inc.

Oswego, IL • On-site

$23 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Customer Service Representative
Oswego, IL (Hybrid)
$23.00–$28.00 per hour
Shift: 8:00am CT - 4:30pm CT
Radiac Abrasives, part of the global Tyrolit Group, is a leading manufacturer of engineered grinding and finishing solutions for the metalworking industry. With more than a century of innovation, Radiac partners with manufacturers to improve productivity, precision, and process performance.
We are seeking a Customer Service Representative to join our team at our Oswego, Illinois location. This position pays $23.00–$28.00 per hour, based on qualifications and experience. Following the initial training period, this role offers flexibility to work remotely up to 50 days per year, with the remainder of the time working on-site in Oswego.
Radiac offers a comprehensive benefits package, including medical, dental, and vision insurance; disability insurance; company-paid life insurance; a 401(k) with company match; and paid vacation; and voluntary supplemental insurance options, along with opportunities to grow your career within a global organization.  
Basic Function:
The Customer Service Representative (CSR) provides exceptional service and support to internal and external customers while serving as the primary point of contact for assigned accounts. The CSR builds positive customer relationships by responding to inquiries, processing orders, resolving issues, and communicating customer requirements to engineering, production, technical, and sales teams. Success in this role requires a customer-focused mindset, strong communication and problem-solving skills, attention to detail, adaptability, and the ability to prioritize multiple responsibilities. Through collaboration and a commitment to learning the Company’s products and applications, the CSR contributes to customer satisfaction, operational excellence, revenue growth, and profitability.
Essential Functions:
Customer Support
  • Provide professional and timely support to customers via phone, email, and online communication channels.
  • Respond to inquiries regarding products, pricing, availability, lead times, order status, and technical documentation.
  • Resolve customer concerns, complaints, and service issues while ensuring customer satisfaction.
  • Build and maintain strong relationships with customers, distributors, and key accounts.
Order Management
  • Enter, process, and manage customer orders accurately within the ERP system.
  • Review orders for pricing, specifications, delivery requirements, and credit status.
  • Coordinate order changes, cancellations, and special requests.
  • Monitor orders from entry through shipment and delivery.
Production & Logistics Coordination
  • Work closely with production planning, manufacturing, and warehouse teams to ensure on-time order fulfillment.
  • Communicate product availability, backorders, and schedule changes to customers.
  • Coordinate expedited shipments when required.
  • Assist with freight issues, shipment tracking, and delivery discrepancies.
Sales Support
  • Support outside sales representatives and territory managers with customer requests and account management activities.
  • Prepare and distribute quotations, order acknowledgments, and customer reports.
  • Maintain customer records and account information within company systems.
Documentation & Compliance
  • Maintain accurate customer files, contracts, pricing agreements, and shipping documentation.
  • Process returns, credits, and warranty claims following company procedures.
  • Ensure compliance with company policies, quality standards, and customer requirements.
  • Assist in maintaining product certifications, SDS sheets, and technical documentation as needed.

Required Qualifications
  • High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • 2+ years of customer service, sales support, or order management experience in a manufacturing or industrial environment preferred.
  • Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Word.
  • Experience using ERP systems such as SAP, Oracle, Epicor, Microsoft Dynamics, or similar platforms.
  • Strong verbal and written communication skills.
  • Excellent attention to detail and organizational abilities.
  • Ability to manage multiple priorities in a fast-paced manufacturing environment

Preferred Qualifications
  • Experience in abrasives, industrial manufacturing, metalworking, tooling, or related industries.
  • Knowledge of bonded, coated, non-woven, diamond, or superabrasive products.
  • Understanding of manufacturing processes, production scheduling, and supply chain operations.
  • Experience supporting distributors, industrial customers, or OEM accounts.

Work Environment & Physical Requirements:
  • Primarily office-based within a manufacturing facility.
  • Frequent interaction with production, warehouse, logistics, and sales personnel.
  • May require occasional visits to the production floor, requiring adherence to safety regulations and use of appropriate personal protective equipment (PPE).
  • Prolonged periods of sitting while performing job duties.
  • Frequent use of a computer, keyboard, mouse, and telephone headset.
  • Frequent verbal communication and hearing to effectively communicate with customers, coworkers, and vendors by telephone and in person.
  • Ability to read and interpret information on a computer screen and in written documents.
  • Frequent use of hands and fingers to type and operate standard office equipment.
  • Occasional standing, walking, bending, reaching, and carrying office materials.
  • Ability to lift and move up to 15 pounds occasionally.

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