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Optimum Customer Service Representative Jobs in Addison, IL

Optimum Card Solutions LLC

CSR

Addison, IL · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) - Gift Card Manufacturing We're looking for a Customer Service Representative to support customers and internal teams throughout the gift card production process.

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

Sila Services

CSR

Northbrook, IL · On-site

$24 - $28/hr

The Customer Service Rep is responsible for the following: * Maintaining high level of productivity. * Managing incoming calls and customer service inquiries. * Generating sales leads that develop ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

Insperity

Customer Service Representative

Chicago, IL · On-site

$16.50 - $22.50/hr

We are seeking a Customer Service Representative who thrives in a fast-paced environment and enjoys building strong relationships with customers. In this role, you'll serve as a trusted point of ...

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Optimum Customer Service Representative information

See Addison, IL salary details

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How much do optimum customer service representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for optimum customer service representative in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

Does optimum have remote jobs?

Optimum Customer Service Representative positions are typically based in call centers or office environments, but some companies may offer remote customer service roles. Availability of remote jobs depends on the company's current hiring policies and the specific role requirements, such as familiarity with customer service software and communication tools. It is recommended to check the company's careers page for current remote opportunities.

How much do optimum sales reps make?

Optimum Customer Service Representatives typically earn an hourly wage plus commissions or bonuses based on sales performance. The average total compensation can range from $30,000 to $50,000 annually, depending on experience, location, and sales targets. Strong communication skills and product knowledge are important for success in this role.

What are the key skills and qualifications needed to thrive as an Optimum Customer Service Representative, and why are they important?

To thrive as an Optimum Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude help representatives stand out when resolving customer inquiries and concerns. These skills ensure efficient, high-quality service that builds customer satisfaction and loyalty in a competitive telecommunications environment.

How to get hired as a customer service representative?

To get hired as a customer service representative, candidates should have strong communication skills, a customer-focused attitude, and basic computer proficiency. Relevant experience, a professional resume, and often a high school diploma or equivalent are required; some employers may also prefer familiarity with customer service software or certifications in communication skills.

What are some common challenges faced by Optimum Customer Service Representatives, and how can they be managed effectively?

Optimum Customer Service Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and managing customer frustration. To succeed, it’s important to develop strong communication skills, stay patient under pressure, and utilize available knowledge bases and support systems. Collaboration with technical teams and supervisors is encouraged to resolve complicated cases, and ongoing training helps staff stay updated on products and solutions. Building resilience and seeking feedback can also enhance performance and job satisfaction.

What are Optimum Customer Service Representatives?

Optimum Customer Service Representatives are professionals who assist customers of Optimum, a telecommunications and internet service provider, with inquiries, technical issues, billing concerns, and service requests. They communicate with customers via phone, chat, or email to troubleshoot problems, provide information about products and services, and ensure customer satisfaction. These representatives play a key role in maintaining positive customer relationships and resolving issues efficiently.

Does optimum do door-to-door sales?

Optimum Customer Service Representatives typically do not engage in door-to-door sales. Their role focuses on assisting customers with service inquiries, technical support, and account management, usually within a retail or call center environment. Door-to-door sales are generally not part of their job responsibilities.

What is the difference between Optimum Customer Service Representative vs Customer Support Specialist?

AspectOptimum Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support, or online chat platforms
Industry UsageTelecommunications, retail, service industriesTechnology, telecommunications, e-commerce
Primary FocusHandling customer inquiries, billing, account issuesTechnical support, troubleshooting, product assistance

Both roles require strong communication skills and customer service experience, but Optimum Customer Service Representatives typically focus on billing and account issues within the telecommunications industry, while Customer Support Specialists often handle technical troubleshooting and product support, especially in tech-related fields.

What are popular job titles related to Optimum Customer Service Representative jobs in Addison, IL? For Optimum Customer Service Representative jobs in Addison, IL, the most frequently searched job titles are:
What job categories do people searching Optimum Customer Service Representative jobs in Addison, IL look for? The top searched job categories for Optimum Customer Service Representative jobs in Addison, IL are:
What cities near Addison, IL are hiring for Optimum Customer Service Representative jobs? Cities near Addison, IL with the most Optimum Customer Service Representative job openings:
Optimum Customer Service Representative jobs near you
Infographic showing various Optimum Customer Service Representative job openings in Addison, IL as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,171 per year, or $18.8 per hour.
CSR

CSR

Optimum Card Solutions LLC

Addison, IL • On-site

$16 - $21.75/hr

Full-time

Re-posted 18 days ago

Job description

Customer Service Representative (CSR) – Gift Card Manufacturing

We’re looking for a Customer Service Representative to support customers and internal teams throughout the gift card production process. This role manages order entry, artwork/spec verification, communication of timelines, and coordination with production to ensure accurate and on‑time delivery.

Key Responsibilities:

  • Customer Communication: Respond to inquiries, provide product knowledge and guidance, communicate proofs/timelines, and resolve issues or billing questions.
  • Order Management: Enter and maintain orders, verify artwork and card specs, manage customer-supplied materials, and create purchase orders when needed.
  • Production Coordination: Prepare job tickets, relay requirements to manufacturing teams, monitor progress, and ensure delivery time.
  • Billing & Administration: Support invoicing, credits, and shipping documentation while maintaining accurate records.
  • Cross‑Functional Collaboration: Work closely with interdepartmental teams, contribute positively to team culture, support collective goals, and maintain a professional, collaborative work environment while taking accountability for individual responsibilities.

Required Skills & Qualifications

  • Bachelor’s degree
  • Strong communication and customer service abilities
  • Accuracy in order entry and attention to detail
  • Ability to interpret proofs and production specs
  • Strong organization, multitasking, and problem‑solving skills

Experience

  • Customer service or account management required
  • Experience in manufacturing, printing, packaging, or gift card production preferred