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Optimum Customer Service Representative Jobs in Addison, IL

QPS

Customer Service Representative

Vernon Hills, IL · On-site

$20/hr

Customer Service Representative $20.00/hour 1st shift 8:30am-5:00pm Qps Employment Group is hiring a Customer Service Representative for a company in Vernon Hills, IL. This is a potential to hire ...

Bunzl

Customer Service Representative

Morton Grove, IL · On-site

$21 - $24/hr

Specifically, the CSR role is focused on trouble shooting inquiries that are related to orders, backorders, ETA's and tracking. The expectation of the CSR is to always provide complete resolution on ...

BUNZL

Customer Service Representative

Morton Grove, IL · Hybrid

$21 - $24/hr

Specifically, the CSR role is focused on trouble shooting inquiries that are related to orders, backorders, ETA's and tracking. The expectation of the CSR is to always provide complete resolution on ...

U-Haul

Customer Service Representative

Romeoville, IL · On-site

$15 - $16/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

Rosemont, IL · On-site

$15 - $16/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

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All JobsOptimum Customer Service Representative JobsOptimum Customer Service Representative Jobs in Addison, IL

Optimum Customer Service Representative information

See Addison, IL salary details

$9

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How much do optimum customer service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for optimum customer service representative in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Optimum Customer Service Representative, and why are they important?

To thrive as an Optimum Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude help representatives stand out when resolving customer inquiries and concerns. These skills ensure efficient, high-quality service that builds customer satisfaction and loyalty in a competitive telecommunications environment.

What are some common challenges faced by Optimum Customer Service Representatives, and how can they be managed effectively?

Optimum Customer Service Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and managing customer frustration. To succeed, it’s important to develop strong communication skills, stay patient under pressure, and utilize available knowledge bases and support systems. Collaboration with technical teams and supervisors is encouraged to resolve complicated cases, and ongoing training helps staff stay updated on products and solutions. Building resilience and seeking feedback can also enhance performance and job satisfaction.

How to get hired as an Optimum Customer Service Representative?

To get hired as an Optimum Customer Service Representative, candidates should have strong communication skills, previous customer service experience, and familiarity with telecommunications products. Applying through the company's official careers page and demonstrating problem-solving abilities during interviews can improve chances of hiring. Relevant certifications or training in customer service may also be beneficial.

What is an Optimum Customer Service Representative?

Optimum Customer Service Representatives are professionals who assist customers of Optimum, a telecommunications and internet service provider, with inquiries, technical issues, billing concerns, and service requests. They communicate with customers via phone, chat, or email to troubleshoot problems, provide information about products and services, and ensure customer satisfaction. These representatives play a key role in maintaining positive customer relationships and resolving issues efficiently.

What is the difference between Optimum Customer Service Representative vs Customer Support Specialist?

AspectOptimum Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support, or online chat platforms
Industry UsageTelecommunications, retail, service industriesTechnology, telecommunications, e-commerce
Primary FocusHandling customer inquiries, billing, account issuesTechnical support, troubleshooting, product assistance

Both roles require strong communication skills and customer service experience, but Optimum Customer Service Representatives typically focus on billing and account issues within the telecommunications industry, while Customer Support Specialists often handle technical troubleshooting and product support, especially in tech-related fields.

What are popular job titles related to Optimum Customer Service Representative jobs in Addison, IL?

For Optimum Customer Service Representative jobs in Addison, IL, the most frequently searched job titles are:

What job categories do people searching Optimum Customer Service Representative jobs in Addison, IL look for?

The top searched job categories for Optimum Customer Service Representative jobs in Addison, IL are:

What cities near Addison, IL are hiring for Optimum Customer Service Representative jobs?

Cities near Addison, IL with the most Optimum Customer Service Representative job openings:

Optimum Customer Service Representative jobs near you
Infographic showing various Optimum Customer Service Representative job openings in Addison, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,171 per year, or $18.8 per hour.

Customer Service Representative

WeatherTech

Bolingbrook, IL • On-site

$22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

WeatherTech rating

6.1

Company rating: 6.1 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Retail Sales Customer Service Representative


WeatherTech Direct is seeking well-qualified Customer Service Representative to ensure the overall satisfaction of customers in our Bolingbrook, IL call center. Our Customer Service Representatives provide exceptional customer support and product knowledge to our customers via phone and email interactions/correspondence.

This is a great opportunity to join our growing company

  • Hourly rates starting from $22.50/hour with the ability to earn up to $50,000 plus per year through a combination of an hourly rate and earned commission!
  • Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end of year bonuses and pay increases!


    • Tues-Fri 10AM-7PM, Sat 8AM-5PM
    • Mon-Thurs 10AM-7PM, Sun 8AM-5PM



As a Customer Service Representative, you will

  • Deliver world-class customer service
  • Communicate with customers via telephone and email to process customer orders, exchanges, and returns according to established department policies and procedures
  • Use sales skills to recommend and upsell products to customers by collecting customer information and analyzing customer needs
  • Provide timely feedback to management regarding service failures or customer concerns
  • Work a varied schedule consisting of day, evening, night, weekend, and holiday hours
  • Perform other duties as assigned

Qualifications

  • At least 3-5 years of experience in a telephone-based customer service environment
  • Be Fluent in English with clear and concise verbal and written communication skills in order to deliver effective and pleasant customer service via telephone and email
  • Possess listening skills to fully comprehend customer needs
  • Basic computer skills, required
  • Type 50 WPM, preferred
  • Ability to multi-task in a fast-paced, team-oriented environment
  • Regularly work on a computer and focus on a screen or monitor
  • Possess excellent typing, spelling, and grammar skills
  • Have great attendance and punctuality
  • Be an excellent performer; deliver high-quality results consistently
  • Demonstrate a high level of professionalism and a positive attitude
  • Be authorized to work in the United States


Why you’ll love working at WeatherTech Direct

WeatherTech Direct is proud to offer employees a competitive salary and benefits package, opportunities for internal promotions and skill development, and a clean and safe workspace. Employees are offered an array of perks including:

  • Outstanding BlueCross BlueShield PPO medical plans; as well as dental, vision, short and long term disability, and company-paid life insurance
  • 401(k) with employer matching
  • Paid vacation, holidays, and personal time



What WeatherTech employees say

Pay

Benefits

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