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Optimum Customer Service Representative Jobs in Addison, IL

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$750 - $950/wk

Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to work face-to-face with ...

New

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$750 - $950/wk

Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to work face-to-face with ...

New

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All JobsOptimum Customer Service Representative JobsOptimum Customer Service Representative Jobs in Addison, IL

Optimum Customer Service Representative information

See Addison, IL salary details

$9

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$26

How much do optimum customer service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for optimum customer service representative in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Optimum Customer Service Representative, and why are they important?

To thrive as an Optimum Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude help representatives stand out when resolving customer inquiries and concerns. These skills ensure efficient, high-quality service that builds customer satisfaction and loyalty in a competitive telecommunications environment.

What are some common challenges faced by Optimum Customer Service Representatives, and how can they be managed effectively?

Optimum Customer Service Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and managing customer frustration. To succeed, it’s important to develop strong communication skills, stay patient under pressure, and utilize available knowledge bases and support systems. Collaboration with technical teams and supervisors is encouraged to resolve complicated cases, and ongoing training helps staff stay updated on products and solutions. Building resilience and seeking feedback can also enhance performance and job satisfaction.

How to get hired as an Optimum Customer Service Representative?

To get hired as an Optimum Customer Service Representative, candidates should have strong communication skills, previous customer service experience, and familiarity with telecommunications products. Applying through the company's official careers page and demonstrating problem-solving abilities during interviews can improve chances of hiring. Relevant certifications or training in customer service may also be beneficial.

What is an Optimum Customer Service Representative?

Optimum Customer Service Representatives are professionals who assist customers of Optimum, a telecommunications and internet service provider, with inquiries, technical issues, billing concerns, and service requests. They communicate with customers via phone, chat, or email to troubleshoot problems, provide information about products and services, and ensure customer satisfaction. These representatives play a key role in maintaining positive customer relationships and resolving issues efficiently.

What is the difference between Optimum Customer Service Representative vs Customer Support Specialist?

AspectOptimum Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support, or online chat platforms
Industry UsageTelecommunications, retail, service industriesTechnology, telecommunications, e-commerce
Primary FocusHandling customer inquiries, billing, account issuesTechnical support, troubleshooting, product assistance

Both roles require strong communication skills and customer service experience, but Optimum Customer Service Representatives typically focus on billing and account issues within the telecommunications industry, while Customer Support Specialists often handle technical troubleshooting and product support, especially in tech-related fields.

What are popular job titles related to Optimum Customer Service Representative jobs in Addison, IL?

For Optimum Customer Service Representative jobs in Addison, IL, the most frequently searched job titles are:

What job categories do people searching Optimum Customer Service Representative jobs in Addison, IL look for?

The top searched job categories for Optimum Customer Service Representative jobs in Addison, IL are:

What cities near Addison, IL are hiring for Optimum Customer Service Representative jobs?

Cities near Addison, IL with the most Optimum Customer Service Representative job openings:

Optimum Customer Service Representative jobs near you
Infographic showing various Optimum Customer Service Representative job openings in Addison, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,171 per year, or $18.8 per hour.

Customer Service Representative

Speedway LLC

Plainfield, IL • On-site

$3.2K/wk

Full-time

Medical, Dental, Life, Retirement

Re-posted 18 days ago

Job description

Company Description

APPLY TODAY at www.speedway.com!

SPEEDWAY is a gasoline-convenience store company, operating stores primarily under the Speedway brand name. Speedway is a wholly owned subsidiary of Marathon Petroleum Corporation (NYSE: MPC). Speedway is proud of our long-term commitment to meeting the fueling and convenience needs of over 3.5 million customers who shop our stores on a daily basis!

ABOUT US: 

  • Headquarters in Enon, Ohio, located near Dayton.
  • 2nd largest chain of company-owned /operated gasoline and convenience stores in the US.
  • Operations conducted in accordance with both the law and the highest standards of business ethics and integrity. We value our good name & the communities that we serve.
  • Largest contributor within the industry to the Children's Miracle Network since 1991.
  • Continual focus on the personal development and growth of our employees.
Job Description

The Customer Service Representative embodies & exhibits the principles of Consistent Exceptional Customer Service (Customer Interaction, Store Appearance & Product Availability) in every interaction with our great customers and surrounding employees. Beginning your career as a CSR will give you a strong foundation in the customer service skills that can make you a vital member of the front line team!

The Customer Service Representative will have responsibilities that include:

  • Assisting customers with purchases and handling merchandise and fuel transactions and related programs (i.e. gift cards, money orders, wire transfers, coupons, and our Speedy Rewards loyalty program!)
  • Keeping our stores looking terrific and ready for our valued customers by assisting with product stocking, cleaning, etc. to ensure our Store appearance supports our commitment to Exceptional Customer Service.

Benefits:

  • Customer Service Bonus Potential of up to 7% of Pay
  • Retirement Savings Plan Up to $3,200 Tuition Reimbursement
  • Health, Dental and Life Insurance
Qualifications

Job Requirements

  • We're looking for associates who enjoy interacting with people and working in a fast-paced environment!
  • Excellent customer service skills, communication skills, and a happy, smiling attitude are essential.
  • Must be available to work required shifts including weekends, evenings and holidays.
  • Must be able to perform repeated bending, standing and reaching.
  • Must be able to occasionally lift up to 50 pounds.
Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply