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Wfm Customer Service Representative Jobs in Addison, IL

Ritchie Bros.

Customer Service Representative

Schaumburg, IL · On-site

$15.75 - $21.50/hr

The Customer Service Representative has a high level of customer service skills. Customer Service Representative can operate with minimal supervision and can act as a team lead for office staff in ...

Legendary

Customer Service Representative

Mundelein, IL · On-site

$18 - $22/hr

Customer Service Representative Company Name: Legendary Service Inc Pay Range : $18 - $22 per hour, based on experience Industry : Plumbing / HVAC (Residential, Commercial) Location: Mundelein, IL ...

New

Rose International

Customer Service Representative

Cary, IL · On-site

$16.25 - $22/hr

Customer Service Representative Required Education: High School Diploma or equivalency Required Skills & Experiences: * Minimum of 2 or more years of experience * Customer service experience

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How much do wfm customer service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for wfm customer service representative in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What is a WFM Customer Service Representative?

A WFM (Workforce Management) Customer Service Representative is a professional who handles customer inquiries and support requests while also working closely with workforce management systems. Their responsibilities often include answering customer questions, resolving issues, and ensuring efficient scheduling and staffing through WFM tools. They help maintain service levels by balancing customer needs with operational requirements. This role requires strong communication skills and a good understanding of scheduling software and customer service processes.

How does a WFM Customer Service Representative typically interact with workforce management systems and what challenges might arise?

As a WFM (Workforce Management) Customer Service Representative, you'll regularly use WFM software to monitor schedules, track attendance, and ensure adequate coverage during peak hours. A common challenge is adapting quickly to last-minute schedule changes or unexpected call volume spikes, which requires flexibility and strong communication skills. You'll often collaborate with team leads and WFM analysts to report on staffing issues and help optimize shift coverage. This hands-on experience with scheduling tools and real-time data can open up pathways to advanced positions in workforce planning or operations management.

What are the key skills and qualifications needed to thrive as a WFM Customer Service Representative, and why are they important?

To thrive as a WFM (Workforce Management) Customer Service Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with WFM software such as NICE, Genesys, or Verint, and experience with CRM systems are important technical qualifications. Excellent communication, adaptability, and time management help you excel in dynamic and sometimes high-pressure environments. These skills and tools are vital for efficiently addressing customer inquiries, managing workforce schedules, and ensuring service goals are met.

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Customer Service Representative

Ritchie Bros.

Schaumburg, IL • On-site

$15.75 - $21.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Ritchie Bros. Auctioneers rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

5th of 19 rated auctioneers

Job description


The Customer Service Representative has a high level of customer service skills. Customer Service Representative can operate with minimal supervision and can act as a team lead for office staff in absence of any other branch management present. Customer Service Representative assists with new hire employee training also plays an active role in assisting supervisor with individual projects, reports, and problem resolution.
Responsibilities
  • Provide customer service support by applying knowledge of company products, services, policies, and procedures through phone, email, and direct customer interactions.
  • Coordinate and follow up with all IAA branches to ensure customer service requests are completed accurately and within established timelines.
  • Resolve complex and escalated buyer and customer inquiries, complaints, and requests across all IAA branches.
  • Prepare, analyze, and distribute standard reports, and develop customized reports as needed.
  • Conduct research to support purchasing decisions and resolve complex, multi-faceted issues.
  • Oversee the sale of commercial vehicles, ensuring the bidding and auction processes are conducted ethically and in compliance with company policies.
  • Manage and support the service needs of designated customer groups, ensuring timely and effective resolution.
  • Coordinate vehicle storage and post-sale handling costs for commercial vehicles across IAA branches and remote locations.
  • Monitor buyer payment, vehicle release, and pickup activities to ensure compliance with IAA service level expectations and required timelines.
  • Perform other duties and responsibilities as assigned.
Qualifications
  • 1-3 years of related industry with focus on commercial and special line vehicles.
  • Professional office work environment

About Us
IAA Holdings, LLC (IAA)
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.
About the Team
About the team - Yard Operations
We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction - from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

What Ritchie Bros. Auctioneers employees say

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