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Weekend Software Support Engineer Jobs in Boston, MA

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$150K/yr

Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the ... Support Engineer to serve as the technical front line for our entire customer base-from Fortune 500 ...

10Beauty

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

... software, networking, and connectivity issues remotelyGuide members and field personnel through ... in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours)What ...

10Beauty

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

Diagnose and resolve hardware, software, networking, and connectivity issues remotely * Guide ... Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail ...

Namely

Technical Support Engineer

Burlington, MA · On-site

$100 - $115/hr

Diagnose and resolve hardware, software, networking, and connectivity issues remotely * Guide ... Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail ...

New

UniFirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

Collaborating with engineers from multiple disciplines, including mechanical, electrical, software ... Supporting the design, testing, and implementation of automation solutions that are efficient ...

UniFirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

Collaborating with engineers from multiple disciplines, including mechanical, electrical, software ... Supporting the design, testing, and implementation of automation solutions that are efficient ...

Unifirst

Innovation Support Engineer

Wilmington, MA

$95K - $114K/yr

Collaborating with engineers from multiple disciplines, including mechanical, electrical, software ... Supporting the design, testing, and implementation of automation solutions that are efficient ...

UniFirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

Collaborating with engineers from multiple disciplines, including mechanical, electrical, software ... Supporting the design, testing, and implementation of automation solutions that are efficient ...

Unifirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

Collaborating with engineers from multiple disciplines, including mechanical, electrical, software ... Supporting the design, testing, and implementation of automation solutions that are efficient ...

10Beauty

Technical Support Engineer

Boston, MA · Remote

$100K - $115K/yr

... software, networking, and connectivity issues remotely Guide members and field personnel through ... weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours) What ...

10Beauty

Technical Support Engineer

Boston, MA · Remote

$100K - $115K/yr

... software, networking, and connectivity issues remotely Guide members and field personnel through ... weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours) What ...

10Beauty

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

... software, networking, and connectivity issues remotelyGuide members and field personnel through ... in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours)What ...

Delsys

Product Support Engineer

Natick, MA · On-site

$60K - $70K/yr

Key Responsibilities As a Product Support Engineer, you will play a pivotal role in our ... Validateclients' requests to license Delsys software. * Providecomprehensive training for clients ...

3ds

API Support Engineer

Waltham, MA · On-site

... Engineer, SOLIDWORKS API Support to join the SOLIDWORKS API Support group within our Research ... You will combine software development, debugging, technical problem-solving, and customer ...

SpearBio

Bioinstrumentation Support Engineer

Woburn, MA · On-site

$105K - $115K/yr

W.I.F.T. Connect software, and SPEARview to maintain deep technical knowledge as the platform ... support, or instrumentation engineering in a life science, diagnostics, or analytical ...

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All JobsSoftware Support Engineer JobsWeekend Software Support Engineer JobsWeekend Software Support Engineer Jobs in Boston, MA

Weekend Software Support Engineer information

See Boston, MA salary details

$42.9K

$98.5K

$180.9K

How much do weekend software support engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for weekend software support engineer in Boston, MA is $98,496.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,800.00 and $135,800.00 per year, depending on experience, location, and employer.

What does a weekend software support engineer do?

A Weekend Software Support Engineer provides technical assistance to customers or internal teams during weekends, often outside regular business hours. Their main responsibilities include troubleshooting software issues, resolving customer queries, and ensuring software systems run smoothly. They may use remote tools to diagnose problems, escalate complex issues to development teams, and document solutions. This role is essential for companies that offer round-the-clock or weekend support, ensuring customers receive timely help at all times.

What are the key skills and qualifications needed to thrive as a weekend software support engineer?

To thrive as a Weekend Software Support Engineer, you need a solid understanding of software troubleshooting, technical problem-solving, and relevant computer science fundamentals, often supported by a degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and databases, as well as knowledge of relevant programming or scripting languages, is typically required. Excellent communication, patience, and the ability to manage stress make someone stand out in this position. These skills and qualities are crucial for resolving client issues efficiently and ensuring reliable support coverage during off-hours.

What are some common challenges faced by weekend software support engineers, and how can they be effectively managed?

Weekend Software Support Engineers often encounter challenges such as handling urgent technical issues with limited access to weekday resources or specialized team members. To manage these situations effectively, strong problem-solving skills and resourcefulness are essential, along with thorough documentation and clear communication with both customers and on-call colleagues. Proactively familiarizing yourself with common support scenarios and escalation procedures can also help ensure smooth operations during off-peak hours. Collaboration tools and well-maintained knowledge bases are invaluable for resolving issues efficiently when immediate assistance may not be available.

What are popular job titles related to Weekend Software Support Engineer jobs in Boston, MA?

For Weekend Software Support Engineer jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Weekend Software Support Engineer jobs in Boston, MA look for?

The top searched job categories for Weekend Software Support Engineer jobs in Boston, MA are:

Weekend Software Support Engineer jobs near you

Developer Support Engineer

Blitzy

Cambridge, MA • On-site

$150K/yr

Full-time

Re-posted 21 days ago

Key responsibilities

  • Investigate and diagnose platform issues by analyzing logs, traces, and code.

  • Own escalations end-to-end, including reproducing issues, identifying root causes, and implementing fixes when appropriate.

  • Collaborate with engineering on reliability improvements, submit detailed engineering tickets, and create documentation to support product and support process improvements.

Job description

Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revolution. We're transforming how enterprises build software, turning enterprise requirements into production-ready code with an agentic software development platform that can autonomously execute 80% of the quantum of software development work. We're backed by multiple tier 1 investors, and have proven success as founders of previous start-ups.
Our Culture
Who we are:
Led by two pioneering co-founders we are one of the fastest growing companies in the U.S., creating our own category of enterprise autonomous software development. We automate thousands of hours of software development for our customers, which includes strong representation within the Fortune 500.
How we work:
  • We move Blitzy Fast: Time is both our company's and our clients' most precious asset. We move quickly and decisively to innovate internally and deliver exceptional software externally.
  • Championship Mindset: We operate like a professional sports team. We win as a team by holding ourselves and each other to high standards, collaborating in-person, and remaining focused on the mission.
  • Passion for Invention: We're pushing the frontier of what's possible, requiring constant innovation and iteration.
  • We Work for the Customer: We focus on delivering outsized value to the customers we work with and expanding those relationships into deep, meaningful partnerships.
  • We believe in being 'everyday athletes': taking care of ourselves so we can bring our best minds to work. We promote great sleep, movement, and restorative activities for optimal mental performance. It makes for a happier and more productive team.

Location: 1 Kendall Square, Cambridge, MA (Onsite, 5 days/week)
The Role
We're hiring a Developer Support Engineer to serve as the technical front line for our entire customer base-from Fortune 500 enterprises running mission-critical workloads to Pro users building on our self-service platform. You'll blend customer-facing technical work with hands-on debugging and engineering, owning issues end-to-end and driving direct impact on customer outcomes.
You'll investigate complex issues, analyze logs and code, identify root causes, and implement fixes directly in the product when appropriate. This is an ideal role for someone who wants real-world exposure to production codebases at scale while helping shape the foundations of our support engineering function.
What Success Looks Like
  • You act as the trusted technical contact for Enterprise and Pro users, earning their confidence through expert problem-solving
  • You diagnose customer-reported issues efficiently by analyzing logs, traces, execution output, agent behavior, and integrations
  • You reproduce issues systematically to isolate root causes and deliver clear paths to resolution
  • You submit high-quality engineering tickets with thorough context-or implement fixes directly when appropriate
  • You own escalations end-to-end, maintaining clear communication and driving issues to resolution
  • You identify patterns across support cases that reveal opportunities for product improvements
  • You become fluent in how Blitzy's agent-driven system works, enabling faster diagnosis over time
  • You represent the voice of the customer in Engineering and Product discussions
  • You produce clear documentation, workarounds, and recommended practices that prevent future issues
  • You help establish the standards and processes that will scale our support function

Areas of Ownership
Customer Technical Support
  • Primary technical contact for Enterprise and Pro users
  • Investigation and diagnosis of platform issues
  • End-to-end ownership of escalations
  • Creation of workarounds and recommended practices

Technical Investigation
  • Log analysis, trace analysis, and debugging
  • Issue reproduction in local and staging environments
  • Root cause identification across distributed systems
  • Code-level debugging when needed

Engineering Collaboration
  • Submission of detailed engineering tickets
  • Direct implementation of fixes when appropriate
  • Collaboration on reliability improvements and agent behavior tuning
  • Representation of customer needs in product discussions

Process Building
  • Documentation creation and maintenance
  • Pattern identification for proactive improvements
  • Foundation-setting for support engineering as we scale
  • Knowledge base development

Required Experience
  • 2-5 years of experience in software engineering, technical support, platform support, or a debugging-heavy technical role
  • Strong problem-solving skills with ability to analyze logs, traces, stack traces, APIs, and distributed systems behavior
  • Comfortable reading and modifying code (Python or TypeScript strongly preferred)
  • Excellent communication skills with both technical and non-technical audiences
  • Ability to remain calm under pressure during escalations or complex customer situations
  • Curiosity and resourcefulness in learning complex systems
  • Excitement about onsite collaboration with engineering and product teams

What Makes You Stand Out
  • Experience supporting developer tools, APIs, SDKs, or enterprise software platforms
  • Familiarity with cloud infrastructure, containers, CI/CD, or modern DevOps tooling
  • Experience with AI/ML systems or model-driven automation
  • Contributions to open-source projects or internal tooling
  • Background in customer-facing engineering roles
  • Track record of translating customer feedback into product improvements

What Makes This Role Different
  • You're not just answering tickets-you're building the technical support function from the ground up at a category-defining AI company
  • Direct exposure to cutting-edge agentic AI systems and how thousands of autonomous agents collaborate to build production software
  • You'll have real engineering ownership: when you find a fix, you can ship it
  • You'll sit at the intersection of Engineering, Product, and Customer-your voice shapes the roadmap
  • Clear growth path as the support organization scales alongside one of the fastest-growing AI companies in the U.S.
  • Competitive equity package in a tier-1-backed startup with proven founders

Salary Range: $75,000 - $135,000 + Equity
Blitzy is an equal opportunity employer committed to building a diverse and inclusive team. We believe different perspectives make us stronger. Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Blitzy's good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Partner can share more about the specific salary range during the hiring process.

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