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Weekend Remote Network Support Jobs in Rochester, NY

Webbing

CSM Team Lead

York, NY · On-site +1

Support hiring, onboarding, training, and performance management of Customer Success team members ... Fully remote role * Medical benefits

Honeywell

Customer Solutions Software Engineer II

Rush, NY · On-site +1

$99K - $124K/yr

... support for existing customers of Lenel's Custom Solutions, performing remote and, on-site as ... network * Test and provide sustaining engineering for existing commercially available software ...

Honeywell

Customer Solutions Software Engineer II

Avon, NY · On-site +1

$99K - $124K/yr

... support for existing customers of Lenel's Custom Solutions, performing remote and, on-site as ... network * Test and provide sustaining engineering for existing commercially available software ...

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All JobsNetwork Support JobsWeekend Remote Network Support JobsWeekend Remote Network Support Jobs in Rochester, NY

Weekend Remote Network Support information

See Rochester, NY salary details

$40.9K

$91.2K

$130.7K

How much do weekend remote network support jobs pay per year?

As of Jul 21, 2026, the average yearly pay for weekend remote network support in Rochester, NY is $91,243.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,500.00 and $112,500.00 per year, depending on experience, location, and employer.

What is the difference between Weekend Remote Network Support vs Weekend Remote IT Help Desk Support?

AspectWeekend Remote Network SupportWeekend Remote IT Help Desk Support
CertificationsNetwork+, CCNAA+, Network+
Work EnvironmentNetwork troubleshooting, infrastructureUser support, software issues
Industry UsageIT services, networking companiesHelp desk, tech support services
Common Search IntentNetwork issues, remote network supportHelp desk, user support questions

Weekend Remote Network Support focuses on troubleshooting and maintaining network infrastructure remotely, requiring certifications like Network+ or CCNA. In contrast, Weekend Remote IT Help Desk Support handles user inquiries and software issues, often with A+ or Network+ certifications. Both roles are remote, but they serve different technical needs within IT support services.

What are popular job titles related to Weekend Remote Network Support jobs in Rochester, NY? For Weekend Remote Network Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Weekend Remote Network Support jobs in Rochester, NY look for? The top searched job categories for Weekend Remote Network Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Weekend Remote Network Support jobs? Cities near Rochester, NY with the most Weekend Remote Network Support job openings:
Weekend Remote Network Support jobs near you

CSM Team Lead

Webbing

York, NY • On-site, Remote

Full-time

Posted 2 days ago

Job description

Description
The Webbing Customer Success Manager Team Lead is responsible for managing the post-sales customer relationship with Webbing's top accounts while leading and mentoring the NAM Customer Success team. This role focuses on IoT and enterprise mobility customers, where value realization, operational excellence, and long-term partnership are critical.
The Team Lead acts as both a strategic advisor to customers and a leader to the regional CSM team, ensuring consistent execution, customer satisfaction, retention, and growth across the customer portfolio. This individual will work closely with Sales, Sales Engineers, Product, Operations, Analytics, and Support to drive customer outcomes, team performance, and cross-functional alignment.
Key responsibilities include leading onboarding and enablement initiatives, driving adoption and growth strategies, conducting Executive Business Reviews, anticipating customer risks, coaching team members, and serving as the voice of the customer internally. Success in this role requires strong mobile connectivity and IoT knowledge, experience managing high-value enterprise accounts & channels, leadership capabilities, and the ability to engage confidently with senior executives.
Team Lead Responsibilities
  • Lead, mentor, and develop the US Customer Success team to ensure high performance and professional growth
  • Establish and drive best practices, playbooks, and operational processes across the Customer Success organization
  • Monitor team KPIs including retention, churn, expansion, customer health, onboarding success, and customer satisfaction metrics
  • Provide coaching, guidance, and escalation support for strategic and at-risk accounts
  • Partner with leadership to define regional customer success strategy and execution priorities
  • Ensure consistent customer engagement standards and service quality across all managed accounts
  • Support hiring, onboarding, training, and performance management of Customer Success team members
  • Foster strong cross-functional collaboration between Customer Success, Sales, Product, Support, and Operations teams
  • Act as an escalation point for complex customer situations and executive-level communications
  • Drive a customer-centric culture focused on accountability, operational excellence, and measurable business outcomes

Requirements
  • 5+ years of experience in Customer Success, Account Management, or Customer Operations in mission critical services environment - a must.
  • 2+ years of experience leading or mentoring customer-facing teams - a must.
  • Experience managing channel partners, resellers, and indirect customer relationships, including driving partner enablement, engagement, and growth strategies preferred - a must.
  • Project management skills - a must.
  • Availability to work according to East Coast (U.S.) business hours - a must.
  • Proven experience managing strategic enterprise accounts and engaging with executive stakeholders.
  • Strong leadership, coaching, and team management skills.
  • Excellent communication, presentation, and relationship-building abilities.
  • Experience conducting Executive Business Reviews and managing customer success plans.
  • Ability to analyse customer usage trends and translate data into actionable business insights.
  • Strong problem-solving, organizational skills.
  • Ability to manage multiple priorities in a fast-paced, high-growth environment.
  • Experience working cross-functionally with Sales, Product, Operations, and Support teams.
  • Understanding of mobile connectivity, IoT, eSIM technologies, and enterprise mobility solutions - an advantage.

About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
  • The opportunity for professional development within a reputable international innovative and growing company.
  • The opportunity to join a team of highly professional specialists in an international environment.
  • Fully remote role
  • Medical benefits

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