The Operations Manager will oversee a dynamic team of varying size and lead key cross-functional initiatives to enhance process efficiency and service quality. Reporting directly to the CEO, this role focuses on routine operations alongside customer relations and service management to uphold high performance and quality standards. The Operations Manager will utilize tools like Excel, Word, Samsara GPS, When I Work App, and Accountability Mobile App to monitor and improve operational outcomes without the need for travel.
Responsibilities
- Manage budgeting and allocate resources effectively
- Monitor team and operational performance metrics
- Ensure quality control across processes and services
- Maintain strong customer relations and address service concerns
- Drive sales initiatives and support revenue growth
- Lead process improvement and routine operations projects
Required Qualifications
Preferred Qualifications
- 2+ years in operations management
- Driver's License
- Security Officer License
- Skills in operations management, leadership, communication, problem solving, and time management
Company Description
Mesa provides security officers to businesses throughout the ABQ area. We have a team of over 100 employees with seasoned mangers. Locally owned and operated since 1996. Our greatest strengths are our staff and the types of clients we service. We need a self motivated, detailed oriented person, who doesn't need their hand held.