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Weekend Helpdesk Jobs in Reston, VA (NOW HIRING)

Team Velocity

Helpdesk Support Specialist

Herndon, VA · On-site

$16/hr

As a Helpdesk Support Specialist you will provide user guidance and first-level support by assisting with incident resolution. You have the ability to provide stellar customer service in a demanding ...

Team Velocity

Helpdesk Support Specialist

Sterling, VA

$16/hr

As a Helpdesk Support Specialist you will provide user guidance and first-level support by assisting with incident resolution. You have the ability to provide stellar customer service in a demanding ...

Team Velocity

Helpdesk Support Specialist

Sterling, VA · On-site

Team Velocity is a SaaS technology provider serving the automotive industry, and they are seeking a Helpdesk Support Specialist. In this role, you will provide user guidance and first-level support ...

Team Velocity

Helpdesk Support Specialist

Herndon, VA · On-site

$16/hr

As a Helpdesk Support Specialist you will provide user guidance and first-level support by assisting with incident resolution. You have the ability to provide stellar customer service in a demanding ...

Team Velocity

Helpdesk Support Specialist

Sterling, VA · On-site

$16/hr

As a Helpdesk Support Specialist you will provide user guidance and first-level support by assisting with incident resolution. You have the ability to provide stellar customer service in a demanding ...

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All JobsHelpdesk JobsWeekend Helpdesk JobsWeekend Helpdesk Jobs in Reston, VA

Weekend Helpdesk information

See Reston, VA salary details

$13

$24

$35

How much do weekend helpdesk jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for weekend helpdesk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is a Weekend Helpdesk job?

A Weekend Helpdesk job involves providing IT or customer support outside regular business hours, typically on weekends. Responsibilities may include troubleshooting technical issues, assisting users with account access, and resolving service requests. These roles are common in industries requiring 24/7 support, such as IT services, healthcare, and e-commerce. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Weekend Helpdesk position, and why are they important?

To thrive as a Weekend Helpdesk, you need strong troubleshooting skills, basic IT knowledge, and experience with customer support, commonly backed by a high school diploma or associate degree in a technology-related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and standard office software is highly beneficial. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are essential for quickly resolving user issues, ensuring customer satisfaction during weekend hours when full support teams may not be available.

What are typical challenges faced by Weekend Helpdesk staff, and how are they addressed?

Weekend Helpdesk staff often handle technical issues that arise during off-peak times when limited in-person IT resources are available. This requires strong problem-solving abilities and the capacity to work independently, as immediate escalation options may be fewer than during regular business hours. However, most employers provide remote support tools, comprehensive knowledge bases, and clear escalation protocols to help you succeed. The ability to address a wide range of inquiries efficiently not only develops your technical skills but also builds customer service expertise applicable to future roles.

What are the most commonly searched types of Helpdesk jobs in Reston, VA? The most popular types of Helpdesk jobs in Reston, VA are:
What are popular job titles related to Weekend Helpdesk jobs in Reston, VA? For Weekend Helpdesk jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Weekend Helpdesk jobs in Reston, VA look for? The top searched job categories for Weekend Helpdesk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Weekend Helpdesk jobs? Cities near Reston, VA with the most Weekend Helpdesk job openings:
Weekend Helpdesk jobs near you
Infographic showing various Weekend Helpdesk job openings in Reston, VA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.
Helpdesk Technician - Jr. Level

Helpdesk Technician - Jr. Level

Corps Solutions

Quantico, VA • On-site

$70K - $170K/yr

Full-time

Posted 10 hours ago

Job description

Helpdesk Technician – Jr. Level
Quantico, VA

The Helpdesk Tech reports to the MSTP Project Manager and receives work direction derivatives from the Helpdesk Lead.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Support daily Help Desk operations by providing Tier 1 troubleshooting for MCENN systems, SharePoint, mobile devices, VTC support/scheduling, account issues, and printers/scanners.
  • Perform incident intake, basic triage, and ticket tracking in Remedy; escalate unresolved issues to Tier 2/Lead as required.
  • Assist with VTC scheduling and support bridge connections for routine meetings.
  • Provide basic setup and support for collaborative audio, video, and web-based services.
  • Support the user check-in process, including initiating account creation, processing paperwork, issuing credentials, and assigning standard permissions.
  • Assist with equipment issue and recovery, inventories, and maintaining accountability records during garrison and exercise support.
  • Enter and maintain accurate asset and ticket data in Remedy or other approved systems.
  • Initiate service requests following USMC IT Service Catalog and ESM procedures.
  • Follow existing standard operating procedures and support updates as directed.
  • Support SAAR processing for user/system access requests across MCEN, coalition, and joint networks.
EDUCATION
  • Information Assurance Technical (IAT) Level II: Baseline Certification ‐ IAW DoD 8140.01 required (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP); a minimum of one valid Computing Environment (CE)/Operating System (OS) Certificate (i.e. MS Windows Server 2012 R2 Cert, MS Windows 10 cert, a VMware 6.0 Cert); and at least 3 years in IA technology or a related area.
  • Must possess and maintain training and certifications sufficient to be granted privileged access to Marine Corps information technology (IT) and information systems (IS)
EXPERIENCE
  • Minimum one year of operational IT or military communications experience supporting basic A/V systems, VTC equipment, or collaboration services.
  • Minimum one year of experience providing Tier 1 Help Desk support in an enterprise or DoD environment.
  • Demonstrated familiarity with Cisco Call Manager or VTC endpoints sufficient to perform basic troubleshooting and user support.
  • Experience supporting mobility users, including introductory exposure to Purebred certificate processes or BlackBerry UEM device activation.
CORE SKILLS/COMPETENCIES
Required Knowledge, Skills and Abilities
  • Proficient in MS Word, Outlook, Excel, PowerPoint, Visio, Project, and SharePoint.
  • Strong communication and presentation skills. Able to read, write, and communicate effectively in English. Able to design and write clear communications and present training programs.
  • Excellent organizational, planning, problem-solving, prioritization, interpersonal skills, and able to instinctively adapt, plan, inform and influence.
WORKING CONDITIONS
  • Required to sit for extended periods of time and maintain focus
  • Daily travel in local area during workday (including use of personal vehicle)
  • Be able to work an unstable schedule, to include holidays and weekends.
SPECIAL POSITION NOTATIONS
  • CONUS and OCONUS travel may be required for up to three weeks at a time (or longer).
  • Qualification as an authorized company driver is required. All authorized company drivers must have a valid driver’s license, current automobile insurance, and a driving record that is acceptable to the company’s auto insurance provider.
SECURITY CLEARANCE
  • A Secret security clearance is required for this position.
  • This position also requires a completed Personnel Security Investigation that will qualify the incumbent to be eligible for access to at least the TS-SCI level, and the individual must be read-in for NATO level access.
ESTIMATED COMPENSATION
  • $70,000-$170,000
This position description outlines the general responsibilities and requirements for the stated position and in no way is an exhaustive list. The company maintains the right to assign or reassign responsibilities to this position at any time.

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